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Mercedes-Benz of Boston

Somerville, MA

4.9
2,333 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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259 McGrath Hwy

Somerville, MA

02143

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Showing 2,333 reviews

April 16, 2021

Albert never ceases to amaze me with his professional approach and ability to focus on your customer needs. His attention to details and transparent approach is very well appreciated More

by Tlyons.boston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Dinardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Mercedes-Benz of Boston responded

This is such a wonderful review to see! Thanks so much for continuing to choose Albert and our team for your automotive needs! We're grateful to you for being our customer and part of the Mercedes-Benz of Boston family!

April 15, 2021

Although the service at this dealership is expensive, everyone I deal with is unfailingly polite helpful and friendly. It’s actually a pleasure to go in, despite the cost! More

by SGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Whitelaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murphy
Apr 15, 2021 -

Mercedes-Benz of Boston responded

We're glad to hear you appreciate our service! Thank you for being a Mercedes-Benz of Boston customer.

April 15, 2021

Patrick is extra ordinary helpful. Known him for 3 years around. Services is perfect. Very friendly and keep informed me the process of the service. More

by Winktung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Mercedes-Benz of Boston responded

We are so glad that Patrick and the Mercedes-Benz of Boston team could help serve you for the past 3 years! Thanks for this review.

Aug 31, 2021 -

Winktung responded

Patrick has demonstrated not once but all the times exceeded my expectations.

Dec 19, 2022 -

Winktung responded

Great job again by Patrick.

April 15, 2021

I have purchased at least 15 cars in my lifetime and I have purchased at least 15 cars in my lifetime and I’ve never been treated better than Mercedes Benz of Somerville. I can’t say enough about my ex More

by MTD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Romero
Apr 16, 2021 -

Mercedes-Benz of Boston responded

We are so proud to hear that Mercedes-Benz of Boston has impressed you! Thank you for this very kind review.

April 14, 2021

John was great, very helpful! love my new Vehicle. I would strongly recommend Mercedes of Boston to anyone looking for a new or used Mercedes. More

by JMCCARTHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Tinkham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Umer Iqbal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Mercedes-Benz of Boston responded

We are so glad to hear that John and the Mercedes-Benz of Boston team could provide good service! Thanks for the great review.

April 06, 2021

Fantastic experience. Sales associate Jhonathan Linares was really easy to work with and made the process enjoyable. Will be back for another vehicle for sure. More

by biagiottijeremy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jhonathan Linares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2021 -

Mercedes-Benz of Boston responded

biagiottijeremy - Thank you for taking time to write this review. We're so happy to read that your car buying experience with Jhonathan was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the kind words and we look forward to serving your automotive needs again! - Mercedes-Benz of Boston team

April 05, 2021

It was a wonderful experience and Max was very helpful and patience. I can absolutely recommend Mercedes Boston/Max to anyone and I am looking forward to working together with Mercedes Boston and Max agai More

by Saskia
Recommend Dealer
Yes
Employees Worked With
Max Wang
Apr 16, 2021 -

Mercedes-Benz of Boston responded

Saskia - Thank you so much for the wonderful review. Max is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come! - Mercedes-Benz of Boston team

April 03, 2021

Eric was the best! Wouldn’t want to work with anyone else. He was very kind, not pushy at all, and most of all extremely transparent. He made the journey a pleasure and I would 100% just go back to Eric More

by chaddyuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ilchenko
Apr 16, 2021 -

Mercedes-Benz of Boston responded

chaddyuan - What an outstanding review to read! It is great to know that Eric provided you with a first class and welcoming shopping experience. Our primary concern is delivering flawless customer service and we're happy to know that Eric provided you with exactly that. Thank you for your kind words and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Boston team

April 01, 2021

I can’t say enough about Ash! His attention to detail and his professionalism is outstanding. He truly goes above and beyond! His extensive knowledge and his dedication to his clients is admirable. If you a More

by Kathy M.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashmael Brun
Apr 16, 2021 -

Mercedes-Benz of Boston responded

Kathy M. - Thank you for taking the time to write this review! We're so pleased to know that Ash made your Mercedes-Benz buying experience a stellar one, and we'll be sure to pass along the kind words. Thank you for your business and we look forward to doing business with you again! - Mercedes-Benz of Boston team

March 23, 2021

Eric gave me a tour of of the beautiful Mercedes-Benz of Boston facility. He answered all my questions without hesitation and was very helpful. His knowledge about all Mercedes vehicles, AMG’s specifically, More

by Dennis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Ilchenko
Apr 15, 2021 -

Mercedes-Benz of Boston responded

Dennis - Thank you for taking the time to write this fantastic review and give our dealership such a wonderful 5-star rating! We work very hard to ensure that each of our guests is 100% satisfied with the Mercedes-Benz of Boston experience. We're so pleased to hear that Eric proudly represented this dealership and provided you with such great service. Thank you again and we look forward to serving your automotive needs for many more years to come! - Mercedes-Benz of Boston team

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