Mercedes-Benz of Boston

Delightful car purchase experience! This is a combined review for both my purchase and follow up service experience with MB of Boston. First up, these guys are awesome. Purchase: I bou This is a combined review for both my purchase and follow up service experience with MB of Boston. First up, these guys are awesome. Purchase: I bought my car (Night Black CLA250 4Matic) a year ago. Stephen Leung helped me with the purchase, along with Kris Ricupero. They were absolutely fantastic. They were willing to listen and answer all my questions, accommodate my requests and even give me the best deals overall. They were very well-informed and carry a tremendous amount of knowledge. Stephen has regularly followed up with over the last year, through phone calls, emails and text messages to do a welfare check on my car, my experience owning it and was always willing to step in if I had any issues. This was my first car I have ever owned in my life and these guys definitely made is a long-lasting, memorable experience. Thank you very much for that. Service: The car has been fantastic overall and its a dream to drive. My main service contacts here are Matt Stoddard and Jeremy Allyn (service shop manager - you guys should have an option to pick his name too, in the list below!). Matt and Jeremy have been wonderful. I have had a few minor niggles here and there from a year' worth of driving my heart out in this beautiful car but Matt and Jeremy have always been willing to listen and resolve them in the best way. They were/are so patient to listen to my questions, concerns. Mercedes Benz is a premium car maker with high emphasis on perfection and quality. I do tend to go overboard sometimes with wanting my car to the perfect out on the road. But Matt and Jeremy have been so helpful in not only resolving any minor issues but also educate me along the way. They do maintain the standards that Mercedes Benz has set out and its always nice to see them stay on top of everything. Now, after a year, whenever I go in for a service, I always specifically ask for Matt and Jeremy and I will continue to do so. This is not to say the others aren't good. I bet they are (as can be seen from other reviews). I just started off with Matt and Jeremy and decided to stick with them because of their professionalism, knowledge and willingness to do whatever it takes to make my car be perfect. To the manager of Mercedes Benz of Boston: Don't let go of any of your guys. Everyone I have interacted with have been wonderful (this includes the concierge people, valets, billing desk, parts...) and they are the ones who make your dealership stand out. So hang on to them and don't let them go. They make your dealership special and a place where I believe customers can have a wonderful experience overall, thanks to the professionalism, courtesy, expertise and warmth of your employees. More

Easy and efficient process It’s important to me that a dealer isn’t wasting my time... this dealership was wonderful at getting to the process .. excellent scheduling and effici It’s important to me that a dealer isn’t wasting my time... this dealership was wonderful at getting to the process .. excellent scheduling and efficient explanations More

Terrific Experience My overall experience with Mercedes Benz of Boston could not have been any better. Everyone was acceptionally professional, enthusiastic and knowledge My overall experience with Mercedes Benz of Boston could not have been any better. Everyone was acceptionally professional, enthusiastic and knowledgeable. It was a pleasure to work with David Nhan and would without hesitation recommend his expertise and knowledge to others More

Mercedes GLC 300 purchasing experience David Nhan Demonstrated the new GLC 300, we had a test drive and nothing was rushed. I took my time and felt comfortable during the whole experien David Nhan Demonstrated the new GLC 300, we had a test drive and nothing was rushed. I took my time and felt comfortable during the whole experience. We negotiated on price between my trade in and purchase price and found a common ground to move forward. More

Exellent Sales Service Max Wang was excellent and responsive to all my needs to make my purchase experince great at this delaership. I would highly recommned him without an Max Wang was excellent and responsive to all my needs to make my purchase experince great at this delaership. I would highly recommned him without any reservations!! Thanks again, Max! And also Jessica was very responsive and prompt to my online request for purcase price that made me visit this dealership. Thanks, Jessica! More

The best service in my life . The People are very nice, David was so kind to me with a lot of respect , They treated me very well from the beginning To the end. I am defini . The People are very nice, David was so kind to me with a lot of respect , They treated me very well from the beginning To the end. I am definitely recommend this dealer. More

Thanks David David Nhan was very pleasant to work with while we searched for our new car. I would highly recommend him to others. He knows his stuff and isn't pus David Nhan was very pleasant to work with while we searched for our new car. I would highly recommend him to others. He knows his stuff and isn't pushy. More

Go with Steve Leung... Skip everyone else!!! Steve was awesome from the very beginning and up until now even though I already bought the car and I'm quite happy with it, very informative, accommo Steve was awesome from the very beginning and up until now even though I already bought the car and I'm quite happy with it, very informative, accommodating and always attentive of my questions and comment. All in all it was an amazing purchasing experience, specially considering that it is my first time buying a car in the US. Thanks for everything Steve and thanks to your boss for making it happen. More

Wonderful experience! Max Wang is very knowledgeable and helpful. Made the deal through email and walked into the dealer for all the papers. The whole purchase process is s Max Wang is very knowledgeable and helpful. Made the deal through email and walked into the dealer for all the papers. The whole purchase process is simple and hassle-free. More

Satisfied Customer! Georgina makes my experience at Herb Chambers so easy - her standard of service is amazing as she takes care of every detail for me so that I'm in and Georgina makes my experience at Herb Chambers so easy - her standard of service is amazing as she takes care of every detail for me so that I'm in and out with exactly what I wanted. She gives detailed information and takes time to go back and check for me when I have questions. I highly recommend working with her. Thorough, friendly service, great cars, great dealership! More