Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Boston
Somerville, MA
2,451 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,451 reviews
August 25, 2026
I spent hours working with this dealership to buy a vehicle, keeping my financing options open until the final stages. The moment it became clear that I intended to use my own pre-approved financing ra vehicle, keeping my financing options open until the final stages. The moment it became clear that I intended to use my own pre-approved financing rather than their in-house options, the vehicle suddenly became "sold" and unavailable.This is a classic bait-and-switch tactic designed to force buyers into high-interest dealer markup financing. They wasted my entire day, showed zero respect for my time, and used dishonest inventory claims to back out of a deal when they realized they couldn't make an extra profit off a loan kickback.Save yourself the frustration and go to a dealership that practices basic honesty. Avoid this place at all costs. More
by ta200265
Employees Worked With
August 21, 2026
The people at Mercedes-Benz of BOSTON are courteous,, responsive to customer needs, and deliver top quality workmanship. When I brought my car in for my last maintenance service, I did not request certa responsive to customer needs, and deliver top quality workmanship. When I brought my car in for my last maintenance service, I did not request certain details that may have improved the car’s functionality and appearance. When I got the car back, I saw that although I had not mentioned them, they went over the car with a fine tooth comb and delivered the car in perfect condition. Mercedes-Benz of Boston is the best!! More
by go4adventures
August 10, 2026
Jimmy is the consummate professional- always willing to help resolve any issues and help the customer in a timely w. help resolve any issues and help the customer in a timely w. More
by SAP
Employees Worked With
August 09, 2026
Excellent Service. Staff was very friendly and attentive. Schneider who was my service advisor kept me posted and addressed all my needs. Definitely will purchase next Staff was very friendly and attentive. Schneider who was my service advisor kept me posted and addressed all my needs. Definitely will purchase next Mercedes from here when the time comes. More
by charlespatillo3
Employees Worked With
August 04, 2026
Patrick Titshaw's customer service is top notch and has kept me returning to Mercedes-Benz of Boston for the last eleven years. Service is quality-driven, dependable and efficient. I was in recently to rep kept me returning to Mercedes-Benz of Boston for the last eleven years. Service is quality-driven, dependable and efficient. I was in recently to replace turn signal bulbs. Patrick and the staff got me in and out with very little wait-time. I really appreciated that and all that they do. Thanks, team! More
by Boston
Employees Worked With
July 23, 2026
The environment is clean, tidy, and comfortable, and the staff there are friendly and enthusiastic. staff there are friendly and enthusiastic. More
by jianbingx
July 19, 2026
I am very pleased with the services I have received from the MBB for over 20 yrs. the MBB for over 20 yrs. More
by MsCatinboston
Employees Worked With
July 12, 2026
Service is Great, attention to detail is unsurpassed by any other dealings I have had with other car dealerships any other dealings I have had with other car dealerships More
by carlbrand
Employees Worked With
July 09, 2026
I have visited different car dealers, however Mercedes - Benz of Boston was exceptional from the sales person Rob Tinkkam who was very patient with me and making sure I understood how to operate my new GLC Benz of Boston was exceptional from the sales person Rob Tinkkam who was very patient with me and making sure I understood how to operate my new GLC 300 . My experience was great and pleasant . Rob made me feel comfortable and confident thank you so much looking forward to doing business with you guys. I hope to enjoy my new Ride More
by judithosawema
July 07, 2026
I have to say the experience I had with Ronald was extremely great I am very happy with Ronald service he made feel great I definitely going to n Come back to buy another Mercedees extremely great I am very happy with Ronald service he made feel great I definitely going to n Come back to buy another Mercedees More
by Alexander. Talalayevsky
Employees Worked With
