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Mercedes-Benz of Boston
Somerville, MA
2,410 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,410 reviews
September 21, 2025
Service department has been consistently excellent throughout my many years of owning a Mercedes-Benz. I greatly appreciate Albert Berisha, who will always go over and beyond the call of duty to throughout my many years of owning a Mercedes-Benz. I greatly appreciate Albert Berisha, who will always go over and beyond the call of duty to accommodate occasionally complicated timing requirements. More
by hifella1
September 20, 2025
I recently had the pleasure of working with Shiva at the Mercedes dealership, and I couldn’t be more impressed with the level of service and professionalism I experienced. From the moment I walked in, Shiva Mercedes dealership, and I couldn’t be more impressed with the level of service and professionalism I experienced. From the moment I walked in, Shiva made me feel valued as a customer, taking the time to listen to my needs and offer tailored recommendations. Shiva’s knowledge of the Mercedes-Benz lineup was exceptional, and their attention to detail made the entire car-buying process smooth. What stood out the most was Shiva’s genuine care for my satisfaction. I highly recommend Shiva to anyone looking for a top-tier customer experience at Mercedes. More
by Joseph
Employees Worked With
September 09, 2025
Shiva, I usually don’t write reviews but for you I will. I appreciate your Mercedes - Benz knowledge. Anytime I have a question, your my go to. I appreciate your Mercedes - Benz knowledge. Anytime I have a question, your my go to. More
by Doug
Employees Worked With
September 09, 2025
Great service, very professional polite and extremely knowledgeable. I highly recommend. Very accommodating.from beginning to end. knowledgeable. I highly recommend. Very accommodating.from beginning to end. More
by Lindaspinelli57
Employees Worked With
September 03, 2025
I asked Shiva for help with my Mercedes-Benz MBUX and he did a great job explaining everything I needed. did a great job explaining everything I needed. More
by Olivia
Employees Worked With
September 03, 2025
Our experience was again to class as is the case. Patrick is an excellent service manager, who is helpful and understanding. Patrick is an excellent service manager, who is helpful and understanding. More
by Sohang
Employees Worked With
August 30, 2025
Excellent service from beginning to end sender us the best service representative bravo on all fronts best service representative bravo on all fronts More
by cmmarr14
Employees Worked With
August 19, 2025
Schneider and the Mercedes Benz team always fast and officiant. Needed my car looked at fast and they got me in with no questions asked. I will forever service here. officiant. Needed my car looked at fast and they got me in with no questions asked. I will forever service here. More
by Mattmurphy
Employees Worked With
Other Employees :
Adilson, Pedro
August 18, 2025
I bought my SMART car ten years ago from Mercedes-Benz of Boston and have all of my services done there. Though SMART cars are longer sold, they continue to service my vehicle and been very accommodating. Ha Boston and have all of my services done there. Though SMART cars are longer sold, they continue to service my vehicle and been very accommodating. Hat's off to Patrick, my Service Representative, who usually handles my cases - a great staff member! More
by Boston
Employees Worked With
August 15, 2025
Tabish and Shiva were great. Found the right car, exactly what I need. Good people. Found the right car, exactly what I need. Good people. More
by Joseph
