Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Boston
Somerville, MA
2,335 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,335 reviews
December 12, 2023
I’m extremely satisfied with the service department and my service advisor, Albert. My recent experience for scheduled maintenance was excellent. They always provide top notch quality service and great cus my service advisor, Albert. My recent experience for scheduled maintenance was excellent. They always provide top notch quality service and great customer service. I would recommend their service department. More
by Ari
Employees Worked With
December 12, 2023
I just recently got my GLS 450 serviced at the this dealership and they were extremely helpful and professional. Highly recommend this dealership! dealership and they were extremely helpful and professional. Highly recommend this dealership! More
by Hillambert36
December 05, 2023
Exceptional service. Always very accommodating and courteous. Very easy to book appointments and get updates from their team. Always very accommodating and courteous. Very easy to book appointments and get updates from their team. More
by jesse.macdonald
Employees Worked With
December 01, 2023
We had the most amazing experience at Mercedes-Benz of Boston. Patrick was the best in service department, very helpful and friendly! Boston. Patrick was the best in service department, very helpful and friendly! More
by Jian
Employees Worked With
December 01, 2023
HORRIBLE BUSINESS THEY INSPECTED MY TRUCK WITH BAD BREAKS passenger front seat belt not working and still passed inspection sticker the Gm don’t care about the customers at all or our safety take your money passenger front seat belt not working and still passed inspection sticker the Gm don’t care about the customers at all or our safety take your money and go to Boch,Ira,central,etc stay away from herb chambers well atleast this dealer More
by Randsonsautorepair
Employees Worked With
Other Employees :
Carlos Romero
December 01, 2023
this is the 4th car that i have gotten from this dealer and they are the best! jeff, the general manager was perfect and extremely helpful and Carlos Romero was fabulous and patient explaining the syst and they are the best! jeff, the general manager was perfect and extremely helpful and Carlos Romero was fabulous and patient explaining the systems of the car.. he helped also on my last purchase More
by jonishore
December 01, 2023
I was disappointed with the service that I received. My car was at the dealer for 3 weeks for a sunroof repair. When it was eventually returned to me it was not cleaned. There were many greasy hand prin My car was at the dealer for 3 weeks for a sunroof repair. When it was eventually returned to me it was not cleaned. There were many greasy hand prints on the headliner. All 4 door sills had greasy boot prints and scuffs. There was also boot marks on the front carpets. The drivers seat belt would not retract, it seems that the moulding was put on wrong and was interfering with the seat belt tensioner. The car was not drivable without a functioning drivers seat belt. There should be a quality check at the completion of a job. I was inconvenienced and it seems that the repair cost was very high. I expect much better from Mercedes service department. Thanks Thomas Brillon. More
by Tbrillon1966
Employees Worked With
December 01, 2023
Good communication and follow up. Offered transportation. Car cleaned and repaired properly. Jimmy is exceptional. Offered transportation. Car cleaned and repaired properly. Jimmy is exceptional. More
by joegoodman
Employees Worked With
November 30, 2023
Consistently outstanding assistance by sales consultants & services teams. The Herb Chambers model is the business model all auto dealers should follow. Polite and professional across the board at Mercedes & services teams. The Herb Chambers model is the business model all auto dealers should follow. Polite and professional across the board at Mercedes Benz of Boston. Once you engage with this team you will never leave them! More
by Blueocean
