Mercedes-Benz of Boston

Having bought many cars over the last 50 years, purchasing one from Mercedes-Benz of Boston was the most pleasant car-buying experience we've ever had. There was zero pressure from anyone throughou purchasing one from Mercedes-Benz of Boston was the most pleasant car-buying experience we've ever had. There was zero pressure from anyone throughout the entire process. And the price tag on our certified pre-owned 2020 GLB250 was even a few thousand dollars less with lower mileage than comparable listings in the Boston area. Many, many thanks to Andy, our courteous and very knowledgable sales consultant, for patiently helping us throughout an entire afternoon as we test-drove the car and made the purchase. In fact, when a glitch stopped us from transferring the down payment from our bank account to the dealership's account by using our laptop, Andy drove us to the nearest bank branch just in the nick of time before it closed to get a cashier's check to finalize the purchase. Thanks also to Paolo for his careful and patient explanation of service and warranty options so we could make the right decision for our future needs. For many years we had heard the Herb Chambers advertising phrase, "We don't sell cars, we help people buy them," and thought it was just a cute, catchy slogan. But it's really true. They didn't play any of those infuriating, demeaning car dealer sales games. They obviously care about their customers, and we were treated better than we've ever been treated when buying a car. More

Customer service is 10 out of 10! My car was in for service and I was more than happy to wait in the lovely waiting area and was kept up to speed on the progress of my car. Would reco My car was in for service and I was more than happy to wait in the lovely waiting area and was kept up to speed on the progress of my car. Would recommend my service advisor and the dealership to anyone! More

Everything was done quickly and very well. I got there 2 hours early and they made every effort to accommodate me. Thank you. I got there 2 hours early and they made every effort to accommodate me. Thank you. More

Great experience with Michael. He was professional and ensured our return to the dealership. Thanks He was professional and ensured our return to the dealership. Thanks More

Very happy with your service department Schneider very professional. You guys should be proud to have him professional. You guys should be proud to have him More

After trying to upsell me with $14,000 of new charges for new tires and brakes for a car I have used for 13,000 miles I will never return . Also having me wait an hour to find out when I could pick up the c new tires and brakes for a car I have used for 13,000 miles I will never return . Also having me wait an hour to find out when I could pick up the car was inexcusable. More

Everyone is friendly professional and accommodating. The service advisors and the staff in the garage are pleasant and helpful. My service is always done on schedule and in a thorough manner The service advisors and the staff in the garage are pleasant and helpful. My service is always done on schedule and in a thorough manner More

My experience was Awsome. My salesperson and manager very easy to deal with Thank you My salesperson and manager very easy to deal with Thank you More

The agent Patric is careful and patien guy,we efficiently communicate. Car dealer is professional . communicate. Car dealer is professional . More

My family had a terrific experience here. We live two hours away in Provincetown, and they were generous enough to help us with picking up the car from my office in Boston and even delivering We live two hours away in Provincetown, and they were generous enough to help us with picking up the car from my office in Boston and even delivering it back home to us in Ptown after a mix up. That was such a huge help! It was our first time getting our car serviced with them, and we’ll definitely be back. More