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Mercedes-Benz of Boston

Somerville, MA

4.9
2,335 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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259 McGrath Hwy

Somerville, MA

02143

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Showing 2,335 reviews

July 22, 2023

Mike was professional, sincere to his customers, he explained about what was the problem of my car in details More

by Tie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Mercedes-Benz of Boston responded

Thank you for the positive review! We're glad to hear that Mike provided professional and detailed service. We appreciate your support and hope to see you again at Mercedes-Benz of Boston!

July 22, 2023

Ryan, you were a pleasure to work with. Some of the timing between your company and my agent was off a bit but not much you could do about that . Detailing was good. So thank you for making More

by Buckhout
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Ramsingh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A.J Rana
Jul 25, 2023 -

Mercedes-Benz of Boston responded

Thank you for the kind words! We're glad to hear that Ryan made your experience enjoyable. Your feedback is appreciated, and we hope to see you again at Mercedes-Benz of Boston in the future. Have a great day!

July 21, 2023

The service center is always very clean and efficient I want to give a shout out to Albert Berisha, always polite , attentive, knowledgeable He seems to understand what the issues are with my car. Always m More

by pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Mercedes-Benz of Boston responded

Thank you for the positive review, Pat! We're pleased to hear that Albert provided excellent service and made sure your car was ready when you needed it. We appreciate your loyalty to Mercedes-Benz of Boston and look forward to serving you in the future!

July 21, 2023

Albert Berisha’s professionalism, technical expertise, on-time delivery of assignments and honesty in working with his clients make him the backbone of Mercedes Benz of Boston’s service department. My fam More

by TGF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Mercedes-Benz of Boston responded

Thank you for the kind words and positive review! We're glad to hear that Albert has provided excellent service and taken care of your Mercedes-Benz. We appreciate your loyalty, and we'll be sure to pass along your feedback to our management team. Have a great day!

Sep 04, 2023 -

TGF responded

If there is one word to summarize our relationship with Albert, as a manager and as a person, it is t r u s t . This kind of rapport does not come overnight. Time and again Albert delivered beyond expectations a n d is a very pleasant person to work with. Best regards TGF

July 20, 2023

Worked with Andy. He is really patient, thorough, and helpful throughout the entire process. Made car pickup a very special experience, which I appreciated! Would reco More

by Cny
Recommend Dealer
Yes
Employees Worked With
Andy Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Mercedes-Benz of Boston responded

Thank you for the great review! We're so glad to hear that Andy provided excellent service and made your car pickup a special experience. We appreciate your recommendation and hope to see you again at Mercedes-Benz of Boston! Drive safely!

July 20, 2023

The whole team was awesome. Matt, Sharon and the Valet supervisor. Very accommodating and friendly. More

by Willie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murphy
Jul 21, 2023 -

Mercedes-Benz of Boston responded

Hey Willie, thank you for the great review! We're delighted to hear that Matt, Sharon, and our team provided you with exceptional service during your visit. We'll see you next time at Mercedes-Benz of Boston!

July 20, 2023

Mike (Michael Robinson @ Mercedes-Benz of Boston) is knowledgeable, identifies issues and explains in detail, prioritizes the problems which makes it easy for decisions for next steps. Gives good honest More

by Nirjhar Chatterjee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Nirjhar Chatterjee responded

Thank you engineers @Mercedes-Benz of Boston for your Service.

Jul 20, 2023 -

Nirjhar Chatterjee responded

Thank you engineers & Mike @Mercedes-Benz of Boston for your Service.

July 18, 2023

Dealership is amongst the very best. Very professional and not pushy. Ronald Escobar was polite, knowledgeable and extremely pleasent to work with in a sometimes uncomfortable envirome More

by svduchess
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ronald Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Mercedes-Benz of Boston responded

Thank you for the positive review! We're happy to hear that our dealership provided a professional experience. We appreciate your kind words about Ronald, and we hope to see you again at Mercedes-Benz of Boston in the future! Have a great ride!

July 16, 2023

Efficient. They have very attentive employees. They are out to make the car experience as pleasant and quick as possible. More

by Leipzig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Mercedes-Benz of Boston responded

We appreciate your kind words and hope to see you again in the future. Have a great day! - The Mercedes-Benz of Boston Team

July 14, 2023

This is the BEST dealership ever. I will never go anywhere else! This is my second purchase and I recommend it to everyone. Thank you Jeff and Eric. More

by Vnesthetics
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Ricupero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Ilchenko
Jul 17, 2023 -

Mercedes-Benz of Boston responded

Thank you for your loyal business! We're so glad to hear that our Mercedes-Benz of Boston team has provided you with exceptional service and we'll be sure to share this kind review with Jeff & Eric. We appreciate your recommendation and look forward to serving you again in the future!

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