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Mercedes-Benz of Boston
Somerville, MA
2,335 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,335 reviews
November 12, 2022
The rep (Chip) was awesome! There is attention given to customer satisfaction! This matters! I have recommended this dealership to friends because I am so impressed with its at There is attention given to customer satisfaction! This matters! I have recommended this dealership to friends because I am so impressed with its attention to details, customer satisfaction, and providing exemplary service. I think this is probably why I have had over tens years of exchange with this dealership! They are like family: warm, sincere, genuine, honest, and caring. What more can you ask for? The customer is FIRST! That matters! Dr. L. S. Johnson More
by Dr. J.
November 11, 2022
Had an issue with my MB Van that was disabling it. They saw it on short notice and repaired knowing that I was stuck without it while traveling. Big thanks to Mike Robinson in service and all the frie They saw it on short notice and repaired knowing that I was stuck without it while traveling. Big thanks to Mike Robinson in service and all the friendly staff. While I no longer live in this area, I did for 25 years and always gave my business to them when I needed a new car and I highly recommend you do too, you won’t be disappointed. More
by M Stephenson
Employees Worked With
November 06, 2022
Rob Tinkham at Mercedes Benz of Boston is a consummate professional. Made the transition from gas to electric simple. From initial order to delivery was right there every step of the way to make sure professional. Made the transition from gas to electric simple. From initial order to delivery was right there every step of the way to make sure I was informed and satisfied with my purchase. More
by rwgalvin
November 05, 2022
Went in to service my GLE53 AMG with Patrick Titshaw. I had an excellent experience as Patrick made the entire process as transparent as possible. I had an excellent experience as Patrick made the entire process as transparent as possible. More
by Eris.dhroso
Employees Worked With
November 05, 2022
Jimmy was very efficient and got the job done quickly and kept me informed about how it was going. He has a very kind and friendly demeanor. kept me informed about how it was going. He has a very kind and friendly demeanor. More
by Rst
November 03, 2022
Employees @ Boston Mercedes were all what car buyers need & should look for. Polite & patient - had called often, cancelled, changed appts & courtesy did not fade. & should look for. Polite & patient - had called often, cancelled, changed appts & courtesy did not fade. More
by mary.glavin
November 03, 2022
Tabish Iqbal was great to work with on trading one car and buying another -- he made the whole process smooth and speedy. and buying another -- he made the whole process smooth and speedy. More
by scottsteward
Employees Worked With
November 01, 2022
Called and was able to have my car serviced that same day(Saturday) and received a loaner day(Saturday) and received a loaner More
by Maureen Banks
October 31, 2022
Service department was attentive and handled the problem with ease. The service rep Jimmy was a pleasure to deal with. with ease. The service rep Jimmy was a pleasure to deal with. More
by govmonty
