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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
870 Reviews

870 Reviews of Mercedes-Benz of Boston - Service Center

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December 20, 2024

Thank you for such excellent service, Patrick. You definitely made everything looked easy. Happy Holidays!! More

by nguyenk02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Mercedes-Benz of Boston responded

Nguyenk02, we're delighted to hear that Patrick provided excellent service at Mercedes-Benz of Boston. Wishing you a Happy Holidays and many joyful drives ahead!

December 20, 2024

Had to wait too long while there were available sales people. Charged me $6.50 for gas for a “loaner” car after spending $3,000 on the service. To top it off, one of my key fobs does not work now. More

by Jbozoyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Maniatis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Mercedes-Benz of Boston responded

Jbozoyan, I'm sorry to hear about your experience with the wait time and additional charges. We strive for better service and would like to address these concerns directly. Please reach out at your convenience so we can make things right. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

December 17, 2024

I had an excellent experience servicing my GLE at Mercedes Benz of Boston. Albert, my service advisor and his team are the ultimate professionals and I can trust them with their knowledge and recomme More

by Ari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Mercedes-Benz of Boston responded

Ari, we're delighted to hear about your positive experience with Albert and the team at Mercedes-Benz of Boston. Thank you for trusting us with your GLE's service needs, and we look forward to welcoming you back!

December 14, 2024

Jimmy provides excellent customer service. His follow up is impeccable. Always a pleasure to work with him More

by db7297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Mercedes-Benz of Boston responded

We're delighted to hear that Jimmy's excellent customer service and impeccable follow-up made your experience at Mercedes-Benz of Boston a pleasure. Thank you for sharing this feedback!

December 11, 2024

Great service and clear explanation of the needed work. Would recommend Schnider for his follow up More

by htabbah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Mercedes-Benz of Boston responded

We're glad to hear it! Thank you for choosing Mercedes-Benz of Boston!

December 11, 2024

I've serviced three cars at Boston Mercedes over the last twelve years, and I always have a great experience. I work with service advisor Michael Robinson, and the communication and follow up is top notch. More

by Sean C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Mercedes-Benz of Boston responded

Sean, thank you for your loyalty and kind words about Mercedes-Benz of Boston! We're delighted to hear that Michael Robinson and our team have consistently provided top-notch service. We look forward to serving you again in the future!

December 08, 2024

Albert gave us great attention and care during our recent service visit this past week. More

by j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Mercedes-Benz of Boston responded

We appreciate your review, J! Thank you for leaving Mercedes-Benz of Boston five stars!

December 05, 2024

I spoke with a gentleman there by the name of Schneider, and my experience has been smooth, whenever I had an issue, he was able to Accommodate me as long as it was within reason. Give this family man More

by ill.phella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
JanCarlos Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Mercedes-Benz of Boston responded

We're delighted to hear that Schneider provided you with a smooth experience at Mercedes-Benz of Boston. Your feedback is greatly appreciated, and we'll be sure to share your kind words with him!

December 05, 2024

Great service and people at this location. Schneider is the best. Wouldn’t go anywhere else More

by max.alsarraf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Mercedes-Benz of Boston responded

Max, thank you for the awesome review! Our team appreciates your continued support and looks forward to seeing you again! - Mercedes-Benz of Boston

December 04, 2024

Respectful and competent Glad I could be accommodated Areas clean and well Good overall view More

by Mschuster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Mercedes-Benz of Boston responded

Thank you for visiting Mercedes-Benz of Boston! We appreciate you taking the time to share your experience and hope to see you again in the future!

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