Mercedes-Benz of Boston - Service Center

Jimmy was great although their reports on the work they was not complete which he had to print for me at my request. He state that Mercedes dose not print out reports anymore. Which I find deficient on th was not complete which he had to print for me at my request. He state that Mercedes dose not print out reports anymore. Which I find deficient on their part. When one pay $1400 plus and does not get a detailed report on the work they performed and the condition of the inspected products we feel cheated. Be clear and upfront what you inspected and the condition of each inspection and what you paid for, tires, battery etc, etc,. As far their service and attentive it was great. On top of that their tap check out card reader did not work and the girl stated it has been that way for over year. I suggest that they address that as soon as possible. Many card readers are suspect. More

I use to get my vehicle serviced at Burlington but ever since coming to Mercedes of Boston Matthew made me want to switch. Great customer service and very friendly and reliable! Matthew is the best since coming to Mercedes of Boston Matthew made me want to switch. Great customer service and very friendly and reliable! Matthew is the best More

A++ Care and attention from the service department. Schneider is absolutely the best, consistently delivers thorough care, and attention. He’s even shown me some great features I still haven’t learned Schneider is absolutely the best, consistently delivers thorough care, and attention. He’s even shown me some great features I still haven’t learned about car. Awesome team including Joe, who’s always on time with pick up and explains any questions I have about paperwork. More

The service was fantastic. Staff were polite and professional. They completed the service swiftly and efficiently. I would recommend this dealer very highly. Jimmy was great to Staff were polite and professional. They completed the service swiftly and efficiently. I would recommend this dealer very highly. Jimmy was great to work with. More

Have been getting services at this location for years and always an amazing experience! Matt Murphy has been my service advisor for the past few years and he’s truly great at what he does! Can always tell he always an amazing experience! Matt Murphy has been my service advisor for the past few years and he’s truly great at what he does! Can always tell he goes the extra mile to make sure my Benz is running at its best. Highly highly recommend him for anybody looking for services! More

Great customer communication and service. On time response to diagnose and repair. I will recommend Herb chambers to friends. On time response to diagnose and repair. I will recommend Herb chambers to friends. More

Jimmy demonstrates exceptional communication skills and dedication to his customers making him highly effective in his profession. dedication to his customers making him highly effective in his profession. More

Matthew always makes my visit to the dealership quick and easy, alway is communicating throughout the process easy, alway is communicating throughout the process More

The bill states that the car was washed and the front interior was vacuumed. Neither was done. The engine cover had finger prints all over the front and sides. Had a clean them off, interior was vacuumed. Neither was done. The engine cover had finger prints all over the front and sides. Had a clean them off, More

Matthew is the sweetest and most caring service writer, helped me out with all my needs. Much appreciated and wouldn’t want to work with anyone else ! Thanks Matthew helped me out with all my needs. Much appreciated and wouldn’t want to work with anyone else ! Thanks Matthew More