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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
883 Reviews
Call Service Center (617) 666-4100

883 Reviews of Mercedes-Benz of Boston - Service Center

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February 07, 2024

Mike Robinson ALWAYS provides exceptional customer service when I bring my car in for service. Every interaction is pleasant. More

by jenmmulrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Mercedes-Benz of Boston responded

Jen, we're delighted to know that Mike consistently provides you with exceptional service at Mercedes-Benz of Boston. Thanks for your kind words and support!

February 06, 2024

As always, and for many years, excellent service and commitment to customer. Dealership is the best More

by corvis_us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Mercedes-Benz of Boston responded

Thank you for being a Mercedes-Benz of Boston customer! We're grateful for your continued support and look forward to seeing you next time!

February 04, 2024

Go to Jimmy! ! He is absolutely the best!! Super friendly, kind, and helpful. He responds quickly and attends to your needs immediately. Best service so far. More

by Angeljung91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Boston responded

Hi Angeljung, we're fantastic to know that Jimmy provided you with such outstanding service at Mercedes-Benz of Boston. We appreciate your kind words and recommendation! Have a great ride!

February 04, 2024

Everything was professional. Nothing else to add!! Everyone was helpful. This 16 word minimum is a PAIN!!! More

by mapp705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Boston responded

We appreciate your feedback and are glad to know you found our team at Mercedes-Benz of Boston professional and helpful. We look forward to serving you again! Safe travels!

February 04, 2024

Visited for routine maintenance. Treated great by all and work was complete faster than expected. Always a good customer experience. More

by Klroberts813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Boston responded

We're glad to know that your routine maintenance visit at Mercedes-Benz of Boston was a positive one and faster than expected. We look forward to serving you again! Have a great ride!

February 03, 2024

Schneider was very helpful. The communication was good, wetting was explained well. Nice showroom Thank you More

by deputyhallinan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Boston responded

We're glad to know Schneider was able to assist you effectively at Mercedes-Benz of Boston. We appreciate your feedback about our communication and showroom! Safe travels!

February 02, 2024

Everyone is helpful and patient with you . its a friendly and calm atmosphere. Love the service guys! More

by susanspaulding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Mercedes-Benz of Boston responded

We're so glad to know you enjoyed the friendly and calm atmosphere here at Mercedes-Benz of Boston. Our team is always ready to help! Thanks for your kind words about our service guys, we appreciate it!

February 01, 2024

We’ve always had a good experience with this dealership . They are thorough and professional More

by marlo1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider
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Feb 01, 2024 -

Mercedes-Benz of Boston responded

Thanks so much for being part of our Mercedes-Benz of Boston family, Marlo! We look forward to serving you for many years to come!

February 01, 2024

The service was exactly what was requested. The staff completed a complex diagnosis and performed the needed work keeping me informed at each step in the process. The car took some time to diag More

by Ridr001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Mercedes-Benz of Boston responded

We're glad to know that our team at Mercedes-Benz of Boston was able to assist you! Thanks for your patience during the diagnosis, we hope you won't hesitate to reach out if we can be of service again in the future!

January 31, 2024

Quick and convenient service. Matt was super helpful and efficient. I would recommend anyone who have MB to service here More

by forro1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
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Feb 01, 2024 -

Mercedes-Benz of Boston responded

We're glad to know you found our service at Mercedes-Benz of Boston quick and convenient! Thanks for the shout-out to Matt, we'll be sure he gets your praise. We appreciate your recommendation and look forward to serving you again in the future!

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