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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
881 Reviews
Call Service Center (617) 666-4100

881 Reviews of Mercedes-Benz of Boston - Service Center

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December 19, 2023

I am pleased to offer my review of the service department at the Herb Chambers Boston Mercedes Dealership. In particular I appreciate the outstanding service given by Albert Berisha and his team. For years More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Fadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Veloso
5.0
This rating includes all reviews, with more weight given to recent reviews.
JanCarlos Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Santana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Mercedes-Benz of Boston responded

Hey Jim, thank you for the 5-star rating! We're delighted to know that Albert and our team at Mercedes-Benz of Boston have earned your trust over the years. We appreciate you choosing us for all your service needs! Safe travels!

December 17, 2023

Schneider was outstanding! He did amazing job at getting everything done in record time Could not have been any smoother He is a Star! More

by inalbis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Carvajal
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Dec 18, 2023 -

Mercedes-Benz of Boston responded

Hey Inalbis, we're so glad to know that Schneider provided you with an outstanding experience at Mercedes-Benz of Boston! We appreciate your feedback and look forward to serving you again in the future. Safe travels!

December 16, 2023

Service was able to take my vehicle and work on it in a timely fashion. More

by roxburya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Mercedes-Benz of Boston responded

Thank you for trusting the Mercedes-Benz of Boston team with your vehicle! We appreciate your review and hope to serve you again in the future!

December 14, 2023

Excellent service performed in a timely manner. Transportation arrangements were easy and were as promised. Our service individual, Matt, made things easy for us. More

by Tgwalkermd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
Report | Print
Dec 15, 2023 -

Mercedes-Benz of Boston responded

We're glad to know that you had an excellent and timely service experience with us at Mercedes-Benz of Boston. It's great to hear Matt made things easy for you! Thanks for sharing your feedback, we appreciate it.

December 14, 2023

The service was excellent and everyone was extremely kind and helpful. They include complimentary transportation while your car is being serviced. More

by Vasilm21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Mercedes-Benz of Boston responded

Hi Vasil! We're glad to know that you had an excellent experience with our team at Mercedes-Benz of Boston! It's great that the complimentary transportation was helpful. We appreciate your feedback and look forward to serving you again in the future!

December 14, 2023

Outstanding customer service. Very accommodating. Gave me fair value for my trade. Highly recommend them. More

by Shima72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Mercedes-Benz of Boston responded

We're delighted to know you had an outstanding experience with us at Mercedes-Benz of Boston. We appreciate your recommendation and look forward to serving you again in the future!

December 13, 2023

Very nice dealer quick service and well organize Patrick was a very helpful and a good customer service More

by danpires59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denilson
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Dec 13, 2023 -

Mercedes-Benz of Boston responded

Hey Dan, we're delighted to know that you had a positive service experience with Patrick and our team at Mercedes-Benz of Boston. Thank you for choosing us! We'll see you next time. Safe travels!

December 13, 2023

I’ve been a Herb Chambers customer for 15 years because of the outstanding customer service. More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murphy
Report | Print
Dec 13, 2023 -

Mercedes-Benz of Boston responded

Thank you for your loyalty and feedback! We look forward to serving you again in the future. Safe travels!- The Mercedes-Benz of Boston Team

December 12, 2023

I’m extremely satisfied with the service department and my service advisor, Albert. My recent experience for scheduled maintenance was excellent. They always provide top notch quality service and great cus More

by Ari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Mercedes-Benz of Boston responded

Hey Ari, it's fantastic to know that Albert and our service team at Mercedes-Benz of Boston have consistently provided you with top-notch quality service experiences. Thanks for choosing and recommending us! We'll see you next time. Safe travels!

December 12, 2023

I just recently got my GLS 450 serviced at the this dealership and they were extremely helpful and professional. Highly recommend this dealership! More

by Hillambert36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Murphy
Report | Print
Dec 12, 2023 -

Mercedes-Benz of Boston responded

Thank you for trusting the Mercedes-Benz of Boston team with your GLS 450! We appreciate your support and look forward to serving you again in the future!

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