Mercedes-Benz of Boston - Service Center

I was disappointed with the service that I received. My car was at the dealer for 3 weeks for a sunroof repair. When it was eventually returned to me it was not cleaned. There were many greasy hand prin My car was at the dealer for 3 weeks for a sunroof repair. When it was eventually returned to me it was not cleaned. There were many greasy hand prints on the headliner. All 4 door sills had greasy boot prints and scuffs. There was also boot marks on the front carpets. The drivers seat belt would not retract, it seems that the moulding was put on wrong and was interfering with the seat belt tensioner. The car was not drivable without a functioning drivers seat belt. There should be a quality check at the completion of a job. I was inconvenienced and it seems that the repair cost was very high. I expect much better from Mercedes service department. Thanks Thomas Brillon. More

Good communication and follow up. Offered transportation. Car cleaned and repaired properly. Jimmy is exceptional. Offered transportation. Car cleaned and repaired properly. Jimmy is exceptional. More

We had the most amazing experience at Mercedes-Benz of Boston. Patrick was the best in service department, very helpful and friendly! Boston. Patrick was the best in service department, very helpful and friendly! More

Thanks to Jimmy at Mercedes Boston for great support during my car service and providing a loaner vehicle. Pleased customer! during my car service and providing a loaner vehicle. Pleased customer! More

Excellent service very thorough evaluation of car . Communicated by phonr everything thst was done. Schneider Limouse was kind and knowledgeable and helped me through the repair process. i highly recom Communicated by phonr everything thst was done. Schneider Limouse was kind and knowledgeable and helped me through the repair process. i highly recommend him for a raise !! More

Schneider is a pleasure to work with. He is friendly, respectful and a professional. He knows the product very well and worked with us on keeping us satisfied. He is friendly, respectful and a professional. He knows the product very well and worked with us on keeping us satisfied. More

I trusted Mercedes-Benz of Boston, especially Albert when my car is due for a service. I have been a customer for more than 10 years, the service department, especially Albert, always took good care of my ca my car is due for a service. I have been a customer for more than 10 years, the service department, especially Albert, always took good care of my car, provided professional advice to meet my needs. For the 60K service, the engineers did a fantastic job. They not only got the service done, and also detected some leakage from some engine parts and fixed it with many hours of work, so that I could safely drive my car with the confidence. Thank you so much, Albert and the service team! More

Wonderful selection of vehicle both new and used, especially the former loaner cars as the especially the former loaner cars as the More

My car is 10 years old and needed an unexpected repair. Jimmy made it seamless and even arranged for delivery to my home because I had to work. They are the best. Jimmy made it seamless and even arranged for delivery to my home because I had to work. They are the best. More

I had the pleasure of working with Matt Murphy and had a great experience at Mercedes. He was friendly, professional, knowledgeable and customer-centered. Matt went above and beyond to ensure that I was wel great experience at Mercedes. He was friendly, professional, knowledgeable and customer-centered. Matt went above and beyond to ensure that I was well taken care of and I’ll definitely work with him again. Thank you Matt & Mercedes Benz of Boston! More