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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
870 Reviews

870 Reviews of Mercedes-Benz of Boston - Service Center

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October 31, 2023

I’ve been going to this dealer for service for over 10 years now. It’s been by far the best Mercedes service in the Boston area More

by Eris.dhroso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Mercedes-Benz of Boston responded

Hi Eris.dhroso! Thank you so much for your loyalty and kind words! We truly appreciate your continued trust in our Mercedes-Benz of Boston over the past decade. We're delighted to hear that you've had a positive experience with us.

October 31, 2023

I worked with Michael Robinson in service development and I had a very good experience. He was professional, courageous and easy to work with. More

by Ataii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Mercedes-Benz of Boston responded

Hi Ataii! We're glad to know that you had a positive experience with Michael in our service department at Mercedes-Benz of Boston. Thanks for highlighting his professionalism and easy-going nature!

October 30, 2023

Albert Berisha is the best service advisor that I dealt with over my 40 years of driving Mercedes cars. Albert sets the gold standard for excellence in service and exceptional personal touch. More

by Saidsignor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Dinardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Carvajal
Nov 01, 2023 -

Mercedes-Benz of Boston responded

Hi Saidsignor! It's fantastic to know that Albert has set the bar high with his excellent service at Mercedes-Benz of Boston. We appreciate your loyalty and look forward to many more years of serving you!

October 28, 2023

Jimmy always fits me in when I have an issue. I travel a great deal and I’m not driving the car regularly so when I discover an issue I can count on Jimmy to get it taken care of . More

by sdirrane58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Mercedes-Benz of Boston responded

Thank you for the kind review! We're happy to hear that you can always count on Jimmy to take great care of you & your vehicle. Thanks for your support and we'll see you next time here at Mercedes-Benz of Boston!

October 27, 2023

It was a wonderful experience to finally work with a dealership that is so professional and keeps to its promises My car was picked up and returned in a timely manner. The vehicle was spotless when ret More

by rhonabakst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Mercedes-Benz of Boston responded

We're delighted to know that you had a wonderful experience with us at Mercedes-Benz of Boston. It's great to hear Schneider went above and beyond for you, ensuring your car was picked up, cleaned thoroughly and returned on time. We look forward to serving you again in the future!

October 26, 2023

Outstanding service provided by this dealership. Mike and Jimmy worked together to rapidly schedule a technician appointment to check out an engine light concern with my car. I highly recommend this More

by Mer1725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Mer1725 responded

Outstanding service!!

Oct 26, 2023 -

Mercedes-Benz of Boston responded

Thanks so much! We're glad Mike and Jimmy made the visit worthy of five stars! We'll see you next time! - Mercedes-Benz of Boston

October 26, 2023

Once again, the service was exceptional and timely. The dealership answered all my questions and concerns More

by bhorgan2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Mercedes-Benz of Boston responded

We're glad to know you had another exceptional experience with us at Mercedes-Benz of Boston! We always aim for timely service and clear communication. Thanks for the positive feedback!

October 25, 2023

My Service Advisor Mike Robinson, the Valet Manager Adilson Santos, the entire Reception Cashier Team, Transportation Driver Joe are exceptional professionals. The personal care for clients and their More

by mecasauls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adilson Santos
Oct 26, 2023 -

Mercedes-Benz of Boston responded

We're so glad to know our team at Mercedes-Benz of Boston provided you with an exceptional experience! Your recommendation means a lot to us. Thank you for your kind words and we look forward to serving any future needs!

October 25, 2023

Excellent service! He has been my service provider for two years and explains clearly what has to be done to fix the car, how long it should take, and when finished, ex More

by Apeters02140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Mercedes-Benz of Boston responded

We're glad to know that you've been receiving excellent service from our team at Mercedes-Benz of Boston for the past two years! We always aim to provide clear and concise communication about your vehicle's needs. Thanks for sharing this positive feedback with us!

October 21, 2023

Everyone was very attentive. The service was quite efficient and delivered on time. Very well organized More

by boodygould
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valet was great
Oct 23, 2023 -

Mercedes-Benz of Boston responded

We're glad to know you found our service efficient and timely at Mercedes-Benz of Boston. Thanks for the positive feedback, we appreciate it!

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