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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
870 Reviews

870 Reviews of Mercedes-Benz of Boston - Service Center

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October 19, 2023

Jimmy in service is the best! He always makes me feel like mine is the only car in for service More

by joet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Mercedes-Benz of Boston responded

Thank you for the kind feedback! We're thrilled to know that Jimmy always takes such wonderful care of you and we'll be sure to share this fantastic review with him. Take care and we'll see you next time here at Mercedes-Benz of Boston!

October 19, 2023

Excellent service and care as always. On time, reasonable price, great loaner car as well. More

by jruggieri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Mercedes-Benz of Boston responded

It's wonderful to read reviews like yours! Thank you for being part of our family! - Mercedes-Benz of Boston

October 18, 2023

Patrick J Titshaw is always very professional, patient and kind through the process of servicing at Mercedes Boston Dealership .. More

by Dandmrealty02155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Mercedes-Benz of Boston responded

It's great to know that Patrick provided you with such a professional and kind service experience at Mercedes-Benz of Boston. Thanks for sharing your feedback!

October 18, 2023

Great service by courteous and very knowledgeable employees. The attention to detail is top notch. More

by Arthur Marengi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Mercedes-Benz of Boston responded

Thank you for the kind feedback, Arthur - it is much appreciated by all of us here at Mercedes-Benz of Boston and we look forward to seeing you next time!

October 17, 2023

Great job, very helpful and friendly. Look forward to seeing them again. Enjoyed the coffee. Lol More

by Pja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Mercedes-Benz of Boston responded

Thank you for your kind words! We're delighted to hear that you had a great experience with us. We look forward to serving you again, and we're glad you enjoyed the coffee!- The Mercedes-Benz of Boston Team

October 17, 2023

Jimmy was great - answered all my questions. .I was in and out in less than 90 minutes More

by hughrwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Mercedes-Benz of Boston responded

Thank you for your feedback! We're happy to hear that Jimmy provided you with excellent service and answered all your questions. We look forward to serving you again in the future! Safe travels!- The Mercedes-Benz of Boston Team

October 12, 2023

Michael is great but the Machines are trash, every time I drop my car off it comes back with another issue or a noise it was not making before.. and the ladies are super nice at the desk.. More

by Areitah Malcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Mercedes-Benz of Boston responded

Thank you for the review, Areitah. I'm sorry to hear you're not satisfied with your vehicle. Please don't hesitate to reach out if we can be of further assistance. Respectfully, Albert Berisha - Service Manager - aberisha@herbchambers.com

October 07, 2023

Customer service is 10 out of 10! My car was in for service and I was more than happy to wait in the lovely waiting area and was kept up to speed on the progress of my car. Would reco More

by hillary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Mercedes-Benz of Boston responded

Hillary, we're delighted to know you had a 10 out of 10 experience at Mercedes-Benz of Boston! We appreciate your recommendation and are glad our team kept you informed throughout the service process. Thanks for choosing us!

October 07, 2023

Everything was done quickly and very well. I got there 2 hours early and they made every effort to accommodate me. Thank you. More

by fdiazb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Mercedes-Benz of Boston responded

We're glad to know you had a positive experience at Mercedes-Benz of Boston and that our team was able to accommodate your early arrival. Thanks for the review, we appreciate it!

October 07, 2023

Great experience with Michael. He was professional and ensured our return to the dealership. Thanks More

by Mayneman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young kids in service Chase
Oct 09, 2023 -

Mercedes-Benz of Boston responded

Thank you for the 5-star rating! We're pleased that Michael provided you with great service during your visit. We'll see you next time at Mercedes-Benz of Boston! Have a great ride!

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