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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
869 Reviews

869 Reviews of Mercedes-Benz of Boston - Service Center

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September 27, 2023

This dealer always take good care of my vehicle. Michael is my advisor, he always make sure that all concerns are being addressed. I would recommend this particular dealer to anyone looking for a go More

by joubertp28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Mercedes-Benz of Boston responded

We're glad to know that you've had consistently positive experiences with Michael and our team at Mercedes-Benz of Boston. Your recommendation means a lot to us, thank you! Safe travels until we see you next time.

September 25, 2023

It is always a pleasure to take my ForTwo Smart Car to Mercedes-Benz of Boston. The interactions are clear and informative. The service is comprehensive. More

by hugh_fortwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Mercedes-Benz of Boston responded

We're glad to know you've had consistently positive experiences with us at Mercedes-Benz of Boston. We strive for clear communication and comprehensive service, so it's great to see that reflected in your visits. Thanks for the review!

September 24, 2023

Great service representative in Schneider ! Easy to get appointment online and quick service turnaround. Reasonable advice and no pressure on the recommendations More

by E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Mercedes-Benz of Boston responded

We're glad to know that Schneider and the team at Mercedes-Benz of Boston provided you with great service! We always aim for an excellent experience. Thanks for your feedback, we appreciate it!

September 23, 2023

Great service team - very professional and knowledgeable. The work was done according to their estimated time frame and they were ready for me when I picked up the car. The EV courtesy car was awesome too. More

by janet.depiero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Mercedes-Benz of Boston responded

Janet, we're glad to know you had a great experience with our service team at Mercedes-Benz of Boston. It's always our goal to provide professional and timely service, so we're happy that was reflected in your visit. Thank you!

September 22, 2023

Excellent service so happy I went there I thought I wanted to go to Westwood but I’m glad I went to Somerville More

by Nanaindelicato1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amel Memic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Mercedes-Benz of Boston responded

We're glad to know you had an excellent service experience at Mercedes-Benz of Boston. We appreciate your feedback and are here for any future needs!

September 21, 2023

Schneider is the best! Very attentive, made my visit productive by providing transportation so I could go to my office rather than wait. Everyone at the dealership was kind More

by haugh.joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Mercedes-Benz of Boston responded

Hi Haugh! We're so glad to know that Schneider and the rest of our team at Mercedes-Benz of Boston were able to provide you with a productive visit! Thanks for sharing your positive experience. Safe travels ahead!

September 21, 2023

Schneider Limose, my service advisor, consistently goes above and beyond. I had major recall work done on my C300 that I anticipated would take 1 month to be fully repaired. Schneider was able to ensure it More

by Greg Kolber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Mercedes-Benz of Boston responded

Hi Greg! We're delighted to know that Schneider and our team at Mercedes-Benz of Boston were able to exceed your expectations with the service on your Mercedes-Benz C300. We appreciate you taking the time to share this feedback!

September 20, 2023

I have taken my G-wagen for 8 years now and have been very pleased with the quality and consistency of the service. The service writers are great and I can sometimes meet with the mechanic to discuss r More

by Fbieber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Mercedes-Benz of Boston responded

We're so glad to know you've been pleased with our service over the years at Mercedes-Benz of Boston. We always aim for quality and consistency, and we appreciate your trust in us! Looking forward to assisting with any future upgrades on your G-wagen.

September 18, 2023

I got in a minor but scary accident and needed my tire and rim fixed asap! I always use Matt Murphy when I need any service done I called and he got me in the very next day. The mechanic who is also Matt More

by Rtrusso85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Mercedes-Benz of Boston responded

We're so glad to know that Matt & Matt were able to assist you promptly and efficiently after such a scary experience. We appreciate your trust in us for all your service needs and hope you won't hesitate to reach out if there's anything else we can do for you! - The Mercedes-Benz of Boston Team

September 17, 2023

Welcoming and attentive service staff. They fit me in when I had a car headlight issue even when I did not have a previous appointment More

by medranol
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Mercedes-Benz of Boston responded

Thank you for the 5-star rating! We're glad to know our team at Mercedes-Benz of Boston was able to assist you promptly with your headlight issue. We'll see you next time! Have a great ride!

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