Back

Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
869 Reviews

869 Reviews of Mercedes-Benz of Boston - Service Center

Sort by
August 27, 2023

They did a great job with my car. Our experience was straightforward and clear with explanations. More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Mercedes-Benz of Boston responded

Thank you for choosing Mercedes-Benz of Boston for your vehicle needs! We look forward to assisting you again in the future! Safe travels!

August 25, 2023

Patrick Titshaw went above the usual high service standard to push my emergency tire change through a crowded repair line. Could not be more pleased. More

by jamesdillon182
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Mercedes-Benz of Boston responded

James, we're glad to know Patrick was able to assist with your emergency tire change at Mercedes-Benz of Boston. We always aim for top-notch service! Thanks for the review.

August 25, 2023

Came in to get the car repaired, Albert was attentive, highly responsive and always ready with an update. They supplied me with a loaner for a few days while it was being repaired and it was the same mode More

by Aaron Lindahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Mercedes-Benz of Boston responded

Hi Aaron, It's great to know that Albert and our team at Mercedes-Benz of Boston provided you with attentive service during your car repair. We're glad the loaner vehicle gave you a glimpse into newer models! Thanks for sharing your experience.

August 24, 2023

Great customer service We were treated with a lot of respect Very helpful Jimmy was great More

by chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Mercedes-Benz of Boston responded

Hey Chuck, thank you for the positive review! We're pleased that Jimmy provided you with great customer service during your visit. We'll see you next time at Mercedes-Benz of Boston! Have a great ride!

August 23, 2023

Michael went above and beyond to solve my problem. I would highly recommend him for your service needs. More

by Srmcshane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Mercedes-Benz of Boston responded

Thank you for the 5-star rating! We're happy to hear that Michael was able to assist you effectively with service needs at Mercedes-Benz of Boston. We appreciate your recommendation and see you again! Have a great ride!

August 19, 2023

They make every customer feel as if he’s their only customer. The dealership is clean and comfortable. More

by belma96lt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Mercedes-Benz of Boston responded

We're glad to know you felt well taken care of at Mercedes-Benz of Boston. We pride ourselves on our customer service and clean, comfortable dealership. Thanks for the positive feedback!

August 19, 2023

Great first experience of this dealership. I was assisted by service and sales staff on my visit. Everyone was polite and friendly, helping as much as they could to resolve my issues. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Romero
Aug 21, 2023 -

Mercedes-Benz of Boston responded

We're glad to know your first visit to Mercedes-Benz of Boston was a positive one! Our team is always here and ready to assist with any issues you may have. Thanks for the review!

August 18, 2023

If you are a woman and you want to be robbed take your car for an oil change, I paid over 1500 for things I did in less than 3 months, they left my carpets soaked with water and my car woke up with a horr More

by Keniamello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Maniatis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Mercedes-Benz of Boston responded

Thank you for reaching out. I'm sorry to hear about these concerns and would like the opportunity to discuss them with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Jeff Davis - General Manager - jeff@herbchambers.com

August 16, 2023

They were very kind and patient to work with the assurance,even my absence for few weeks he was still talking to Ceigo it’was very nice of them. More

by Margarette C
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Mercedes-Benz of Boston responded

Hey Margarette, we're glad to know you had a positive experience with our team at Mercedes-Benz of Boston. Thank you for your kind review! We'll see you next time. Safe travels!

August 15, 2023

Excellent service! All around a great experience from start to finish at this dealership. Thanks again! More

by Aaron Lindahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chadi Chakar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Mercedes-Benz of Boston responded

Aaron, We're so happy to have helped ensure a five-star experience for you this time! We hope to see you again for your next appointment! Thank you! - Mercedes-Benz of Boston

...
39
...