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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
869 Reviews

869 Reviews of Mercedes-Benz of Boston - Service Center

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August 14, 2023

Fabulous service I could not be more thankful after waiting for another dealership (one closer to me) to complete the service for almost two weeks, Mercedes-Benz of Boston had it completed in 24 hours, More

by lany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Tinkham
Aug 15, 2023 -

Mercedes-Benz of Boston responded

Hi Lany, we're so glad to know that our team at Mercedes-Benz of Boston was able to provide you with efficient service. We appreciate your loyalty over the last 20 years and look forward to serving you for many more!

August 14, 2023

Patrick is a great service advisor. Please ask for him whenever you need service. He is exceptional. More

by Private private
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Mercedes-Benz of Boston responded

We're delighted to know that Patrick provided exceptional service during your visit at Mercedes-Benz of Boston. We'll pass along the kind words, and we look forward to assisting you in the future!

August 11, 2023

From the moment I stepped out of my car until the moment they finished my vehicle. I felt like I was the only customer they had for the day. The attention to detail was quite satisfying. The waiting area wa More

by Dboland29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Mercedes-Benz of Boston responded

We're happy to hear that you felt well taken care of during your visit to Mercedes-Benz of Boston. We appreciate your recommendation! We look forward to seeing you again in the future!

August 10, 2023

Professional sales and service staff,good communication. Albert makes sure things are right with your vehicle. More

by deputyhallinan17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Mercedes-Benz of Boston responded

We're happy to hear that you had a positive experience with Albert and our team at Mercedes-Benz of Boston. We appreciate your feedback and look forward to assisting you in the future! Have a great ride!

August 07, 2023

The service was excellent and very quickly and smooth the price was amazing the car was very clean More

by cindy.britt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Mercedes-Benz of Boston responded

Thank you for trusting the Mercedes-Benz of Boston team with your vehicle, Cindy! We appreciate your kind feedback and hope to see you again in the future!

August 06, 2023

Best location for any kind of Mercedes service. Schneider Best adviser. Go see my guy More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Mercedes-Benz of Boston responded

Hi Larry! Thank you for reaching out to us for your Mercedes service needs. We truly appreciate your trust in our expertise. It's fantastic to hear that you have a preferred advisor in Schneider, who is known for providing exceptional service and guidance at Mercedes-Benz of Boston!

Aug 07, 2023 -

Mercedes-Benz of Boston responded

Hi Larry! Thank you for reaching out to us for your Mercedes-Benz service needs. We truly appreciate your trust in our expertise. It's fantastic to hear that you have a preferred advisor in Schneider, who is known for providing exceptional service and guidance at Mercedes-Benz of Boston!

August 04, 2023

The customer service, support and knowledgeability of this particular dealership is absolutely the best I’ve seen in the East coast. Absolutely A1 service. More

by 1scorpint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Mercedes-Benz of Boston responded

We're delighted to know you had an A1 experience with our team at Mercedes-Benz of Boston! We strive for top-notch customer service and we appreciate your recognition. Safe travels in your new vehicle!

August 04, 2023

Great facility, very clean. Staff are polite, prompt, and efficient. Jimmy Maniatis from the service dept goes above and beyond to get all my vehicle serviced needs completed i More

by S.malvesti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Mercedes-Benz of Boston responded

Hey S.Malvesti! We're glad to know that Jimmy and our team at Mercedes-Benz of Boston have been able to provide you with a prompt service experience. Thank you for your positive feedback! We'll see you next time! Have a great ride!

August 03, 2023

Great thorough quick service clean waiting area Excellent rep Michael Robinson Nice checkout women folk More

by kenleavitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Mercedes-Benz of Boston responded

Hi Ken! We're glad to know you had a great experience with Michael and our team at Mercedes-Benz of Boston. Thanks for the shout-out about our clean waiting area too!

August 03, 2023

The service and customer service were A1. Jimmy was able to get me in right away and service my truck in less than the estimated time given. More

by Jjenny789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Mercedes-Benz of Boston responded

We're glad to know that Jimmy and our team at Mercedes-Benz of Boston were able to provide you with efficient service on your truck. Thanks for the positive feedback and please don't hesitate to reach out if we can assist you again in the future!

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