Back

Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
869 Reviews

869 Reviews of Mercedes-Benz of Boston - Service Center

Sort by
August 03, 2023

Very professional and helpful attention to detail and I was in and out within 30 minutes More

by Ksryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Mercedes-Benz of Boston responded

Hi Ryan! Thank you so much for your kind words! We truly appreciate your feedback and are delighted to know that you had a positive experience with us at Mercedes-Benz of Boston!

August 02, 2023

Excellent service. Flat tire walk in service. No problem. Reception was warm. Service was superb. More

by Ibfree2855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Mercedes-Benz of Boston responded

Thank you for the 5-star rating! We're pleased that our team provided you with Excellent customer service during your visit. We'll see you next time at Mercedes-Benz of Boston!

July 29, 2023

Recently brought my five year old Mercedes in for service, they treat me like a brand new customer every single time. Schneider and the service team are above five stars. More

by MTD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Mercedes-Benz of Boston responded

We're so glad to know that Schneider and our service team at Mercedes-Benz of Boston consistently provide you with top-notch care. Thanks for your continued support, we appreciate it!

July 29, 2023

Prompt. courteous. Professional. They were aware of my time urgency. Took care of my car and got me out of there is no time. Excellent all around. Nice pl More

by prithvit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Mercedes-Benz of Boston responded

We're glad to know that our team at Mercedes-Benz of Boston was able to provide you with prompt and professional service. We appreciate your feedback!

July 28, 2023

Service dept. agreed to work on a 20 year old car, and provided a loaner at no charge, fixed the problem on day one, as well as making a few improvements to the op More

by JN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Carvajal
Jul 31, 2023 -

Mercedes-Benz of Boston responded

Thank you for trusting the Mercedes-Benz of Boston team with your vehicle! We appreciate your kind feedback and hope you won't hesitate to reach out if we can be of service again in the future!

July 27, 2023

The service department was professional, accommodating, and attentive to all our needs. The vehicle was returned from service as promised in a timely manner. More

by govmonty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Mercedes-Benz of Boston responded

Thank you for sharing your positive feedback! We're happy to hear that our team at Mercedes-Benz of Boston provided you with a prompt service experience. We'll see you on your next visit! Safe travels!

July 26, 2023

Michael was great as my service advisor. Service was thorough, kept me well informed, and completed as discussed More

by sibi.chacko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Mercedes-Benz of Boston responded

Thanks for the great review! We're delighted that Michael provided a great experience and kept you informed and delivered thorough services. We'll see you next time at Mercedes-Benz of Boston!

July 25, 2023

They ruined my windshield washer fluid reservoir and placed a wrong cap on the front tyre since I asked was concerned about few other things. On top of all these things my car is under warranty and I dr More

by Ravi
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Jul 26, 2023 -

Mercedes-Benz of Boston responded

Ravi, I'm really sorry to learn about your recent experience with us. This is not the level of service we aim for and it's disappointing to know that you've had these issues with your car after visiting us. We'd like to look into this matter further so please reach out directly when you can. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

July 23, 2023

Excellent customer experience. Goes out of their way to accommodate your schedule and needs in a nice environment More

by Robyn.redfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chadi Chakar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Dinardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Mercedes-Benz of Boston responded

Hey Robyn, thank you for the excellent review! We're so glad to hear that our team at Mercedes-Benz of Boston could provide you with a great customer experience. Your satisfaction is our top priority, and we appreciate your kind words. Have a wonderful ride!

July 22, 2023

Mike was professional, sincere to his customers, he explained about what was the problem of my car in details More

by Tie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Mercedes-Benz of Boston responded

Thank you for the positive review! We're glad to hear that Mike provided professional and detailed service. We appreciate your support and hope to see you again at Mercedes-Benz of Boston!

...
41
...