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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
874 Reviews

874 Reviews of Mercedes-Benz of Boston - Service Center

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September 30, 2022

Erika was horrible - did not aknowledge me. I had to wait a while to finally find someone to address my concern eventhough I actually had booked an appointment with Erika! More

by GeeBee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Mercedes-Benz of Boston responded

Thank you for sharing your experience working with Erika at Mercedes-Benz of Boston! We look forward to seeing you next time!

September 23, 2022

Brought in vehicle I had purchased in another part of the country, but MB of Boston was still willing to service/repair it.They gave me an accurate estimate and kept me informed of the progress. Very kind a More

by Car customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Mercedes-Benz of Boston responded

Thanks for trusting the Mercedes-Benz of Boston team with your vehicle! It was our privilege to serve you and we hope we have the opportunity to do so again in the future. Take care!

September 20, 2022

I’m very happy. Great professionals .my sprinter got all the service I asked done in time . I’ll never going to a different place. Thank you MB of Boston . More

by Teodoro.jesus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Teodoro.jesus responded

Jimmy Maniatis you’re the best!!I appreciate it

Sep 22, 2022 -

Mercedes-Benz of Boston responded

Thank you for giving us the opportunity to earn your business! We appreciate your kind review and look forward to seeing you again next time here at Mercedes-Benz of Boston!

September 17, 2022

Gill in service was extremely kind and very professional! Thank you for great customer service! More

by gabriellesartell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gill
Sep 21, 2022 -

Mercedes-Benz of Boston responded

We appreciate the wonderful feedback and can't wait to share it with Gill! Thanks for visiting Mercedes-Benz of Boston and please don't hesitate to reach out if we can be of service again in the future!

September 16, 2022

Patrick is an asset to Herb Chambers dealership. He is very knowledgeable and helpful to his clients. More

by Jc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Mercedes-Benz of Boston responded

Thank you for the wonderful feedback - Patrick will be thrilled to hear it! All of us here at Mercedes-Benz of Boston are grateful for your business and look forward to serving you again in the future. Take care!

September 10, 2022

Guil was wonderful to work with. He made the whole process easy and pleasant. He was professional and personable! More

by Fahtikechejian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giul
Sep 12, 2022 -

Mercedes-Benz of Boston responded

Thanks for the five stars! We hope to see you back for all of your future automotive needs! -Mercedes-Benz of Boston

September 10, 2022

Excellent! workers are very helpful and provide best service. Jimmy is the best, always best service. More

by Sarkisz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Mercedes-Benz of Boston responded

Thank you for trusting Mercedes-Benz of Boston with your business! Jimmy & the team look forward to your next visit!

September 10, 2022

The staff are very professional and friendly. They listen and respond to concerns and try very hard to accommodate. Erika was very understanding and helpful and the staff of men in the receivin More

by mamafiovt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Mercedes-Benz of Boston responded

Thank you for sharing your experience working with Erika at Mercedes-Benz of Boston! We appreciate your 5-stars and look forward to seeing you next time!

September 09, 2022

Excellent service performed in a reasonable amount of time. Very competent and pleasant technicians and support staff. More

by Happycamper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manuel Rodriguez
Sep 12, 2022 -

Mercedes-Benz of Boston responded

We're so happy we could provide five-star service! Thank you for choosing Mercedes-Benz of Boston!

September 09, 2022

Very professional, everyone understanding and smiling. Payed attention to business and detail. Mike was a complete gentleman More

by Dgrazzzzzzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Mercedes-Benz of Boston responded

We're happy to hear it! Thank you for leaving the Mercedes-Benz of Boston team such a kind review!

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