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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
875 Reviews

875 Reviews of Mercedes-Benz of Boston - Service Center

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September 09, 2022

Very professional, everyone understanding and smiling. Payed attention to business and detail. Mike was a complete gentleman More

by Dgrazzzzzzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Mercedes-Benz of Boston responded

We're happy to hear it! Thank you for leaving the Mercedes-Benz of Boston team such a kind review!

September 01, 2022

Tough to get in because they were so busy but the service was worth the wait. They kept me updated pretty well on the progression of repair. More

by Rob C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Mercedes-Benz of Boston responded

Thanks for the five stars, Rob! We're honored to hear that your visit with us was such a positive one. We hope to see you back! -Mercedes-Benz of Boston

August 30, 2022

Good experience always: Excellent customer service, Overall clean lounge and welcoming environment. Michael and the entire service staff are always friendly and very professional More

by reggienuRy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Schneider Limose , Michael Vo
Aug 31, 2022 -

Mercedes-Benz of Boston responded

Thank you for being a Mercedes-Benz of Boston customer! Michael & the team appreciate your support and look forward to your next visit!

August 26, 2022

Incredible service professionals. Patrick T in particular has helped fix so many issues that have come up over the last 10+ years as a customer More

by vivekf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Mercedes-Benz of Boston responded

Thank you for trusting Mercedes-Benz of Boston with your service needs! Patrick & the team are truly grateful for all of your support over the years and look forward to seeing you at your next visit!

August 24, 2022

Jimmy was very helpful and knowledgeable He explained way and why I’ll repair is necessary So I fully trusted his recommendations . We have been Chambers customers for over 30 Years; they are the bes More

by zorkabathe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Mercedes-Benz of Boston responded

Jimmy and the team are so happy to have been part of your automotive journey for so long! We appreciate you taking the time to tell us about your experience and look forward to seeing you next time! Thank you! - Mercedes-Benz of Boston

August 23, 2022

I had a Presidential Detailing done on my E350, and they did a really fine job. They removed some tough stains, and the car looks awesome, inside and outside. More

by ghwilson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Mercedes-Benz of Boston responded

Thanks for the five stars! We're honored to hear that your visit with us here at Mercedes-Benz of Boston was such a positive one. We hope to see you back for all of your future automotive needs!

August 23, 2022

Customer service is great! When you bring your car in for service, everything runs like a well-oiled machine and everyone is helpful More

by Margaretcadieux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose with courtesy cars and the valets
Aug 23, 2022 -

Mercedes-Benz of Boston responded

Thanks for the five stars, Margaret! We're glad to hear that your visit with us here at Mercedes-Benz of Boston was such a positive one. We hope to see you back for all of your future auto needs!

August 22, 2022

All were excellent and professional. They communicated with me in a timely fashion and we’re prompt in picking up the car and delivering it. More

by Kpalray2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny
Aug 23, 2022 -

Mercedes-Benz of Boston responded

We're happy we could make this an easy and prompt experience at our service center! Thank you for rating Mercedes-Benz of Boston five stars!

August 21, 2022

Terrific customer service and wonderful and thorough work on car. I will always make this my go to place. Thanks for 10 years of keeping me and my car humming! More

by hlsadir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Mercedes-Benz of Boston responded

Thank you for trusting Mercedes-Benz of Boston with the care of your vehicle! Our team is honored to receive your support and looks forward to your next visit!

August 18, 2022

Someone was ready to intake my car immediately. They were very polite and efficient. Work done in a timely manner. More

by parkerstacey
Recommend Dealer
Yes
Employees Worked With
Patrick J.
Aug 18, 2022 -

Mercedes-Benz of Boston responded

Thanks for the five stars, Parker! We're honored to hear that your visit with us at Mercedes-Benz of Boston was such a positive one. We hope to see you back here for all of your future auto needs!

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