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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
909 Reviews

909 Reviews of Mercedes-Benz of Boston - Service Center

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May 21, 2022

Excellent service from Albert Berisha my service advisor, dealership completed required software updates timely even though I didn’t purchase the car from Herb Chambers More

by Saidsignor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Mercedes-Benz of Boston responded

It's wonderful to hear that we've made your day easier! Thank you for rating Albert and Mercedes-Benz of Boston five stars!

May 21, 2022

Professional, Communicative, Informative and Totally Engaged! Super pleased with overall service experience. Will always return to this dealer. More

by linda.angier
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Mercedes-Benz of Boston responded

We're pleased that we could make the experience great, Linda! Thank you for being part of the Mercedes-Benz of Boston family!

May 20, 2022

Very professional and prompt service! Great experience from all the staff at this dealership! I recommend them 100% More

by Richv0722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Mercedes-Benz of Boston responded

Your review has made our day! Thank you for leaving Mercedes-Benz of Boston your awesome five-star feedback!

May 19, 2022

It was my first time at this place. I was received with respect and directed to the right service. Albert was very helpful answering my questions and provided an extensive care to the e More

by Bedri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Mercedes-Benz of Boston responded

Thank you for taking the time to share your awesome review! It was our pleasure to provide you with a 5-star service experience! Albert will be ecstatic to see your positive rating!

May 13, 2022

Very easy and impressive service. Worked with Patrick J. who made sure my transportation and questions were fulfilled. I was able to drop off my vehicle and get it serviced without ha More

by Maldonado.anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick J
May 13, 2022 -

Mercedes-Benz of Boston responded

Thank you for taking the time to share your experience working with Patrick and our team at Mercedes-Benz of Boston! We appreciate your rating and look forward to seeing you next time!

May 12, 2022

I really appreciated the service, it was awesome, they were quick and kind. Thank you! More

by Charley2049
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022 -

Mercedes-Benz of Boston responded

It was our privilege to serve you! Thanks for visiting Mercedes-Benz of Boston - we hope to see you again in the future!

May 07, 2022

Michael Robinson is great and very helpful. He took time to explain the service to me and answer my questions. More

by Farah Maniei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Mercedes-Benz of Boston responded

Farah - we're so happy to hear that Michael took such great care of you! Thanks for visiting Mercedes-Benz of Boston and please don't hesitate to reach out if we can be of service again in the future!

May 06, 2022

Michael is an awesome service advisor. My car was fixed on time and I appreciate everyone who worked on my car. Am happy with the performance. More

by Lady Ellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Vo
May 06, 2022 -

Mercedes-Benz of Boston responded

Thank you for sharing your kind review! We're so happy that Michael earned your 5-stars! See you next time!

May 04, 2022

Went for a scheduled service that was supposed to take four hours. They put two techs on the job and got it done in two hours. More

by borderncm
Recommend Dealer
Yes
Employees Worked With
Michael Vo
May 05, 2022 -

Mercedes-Benz of Boston responded

Thank you for sharing your experience! We appreciate you trusting the Mercedes-Benz of Boston team with your vehicle and hope we have the opportunity to serve you again in the future!

April 01, 2022

Jimmy is always helpful resourceful and super pleasant- follows thru in a timely fashion great petson More

by Kes7sel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Mercedes-Benz of Boston responded

Thank you for the wonderful feedback - Jimmy will be so happy to hear it! We appreciate you trusting Mercedes-Benz of Boston with your service needs and look forward to seeing you next time!

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