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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
870 Reviews

870 Reviews of Mercedes-Benz of Boston - Service Center

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July 09, 2021

Excellent service!! Thank you Jimmy. Very easy to Excellent service!! Thank you Jimmy. Very easy to schedule appointment. Fast service. Immediate access to loaner. Work was done as request More

by AMG GLE 43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Mercedes-Benz of Boston responded

We're so happy our team could help you cross a few things off your to-do list! Thank you for the awesome review! – Mercedes-Benz of Boston

July 08, 2021

Michael has handled any issues I’ve had in a personal and professional manner! Makes everything make since to me! Any questions are answered thoroughly! More

by Juanjackson1967
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Mercedes-Benz of Boston responded

Thank you so much for the great review! Michael is a valued member of our team and we know they'll be thrilled to hear they've made this a five-star experience for you! We appreciate you being part of the Mercedes-Benz of Boston family!

July 08, 2021

Always good service, even when last minute with an emergency. Go out of their way every time. Even during a busy time it didn’t feel like a long wait More

by seglove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Mercedes-Benz of Boston responded

Thank you for choosing Mercedes-Benz of Boston, we appreciate your positive feedback!

July 06, 2021

Outstanding customer service! In and out in an hour and a half for an oil service, inspection, with a car wash and vacuum!! Thank you! More

by jmrondo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Dinardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Mercedes-Benz of Boston responded

Thank you for your amazing review! We appreciate your business, and look forward to seeing you next time!

July 03, 2021

As a dealership it is a relatively impersonal experience. However, in general, I have found the individual employees to mostly be quite helpful. This past week I experienced 2 unusual events viz. A/C stopped More

by AD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Mercedes-Benz of Boston responded

Thank you for taking the time to share your experience with us. We greatly appreciate your feedback and your business with us and hope you will reach out if there is anything more we can do for you. Thanks again and safe travels.

July 02, 2021

They don’t take care of you if they think you’re not rich. Had to wait 30 minutes for an appointment when there were no other customers at the time. Staff is generally unprofessional and I had to ask my More

by Argoyle2758and
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Mercedes-Benz of Boston responded

We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. If you would like to discuss this issue further, please don't hesitate to reach out to me directly. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com

June 29, 2021

excellent, customer service, they are the best, the vehicles are in good hands. More

by Maynorlopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Mercedes-Benz of Boston responded

This is a fantastic review! Thanks from the entire team at Mercedes-Benz of Boston!

June 27, 2021

Excellent service! Called my service advisor Patrick Titshaw with an emergency situation and he was able to immediately acommodate. This kind of good service is consistent (the norm) in this dealership More

by Adriano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : operator
Jun 29, 2021 -

Mercedes-Benz of Boston responded

Adriano, We're so happy to hear Patrick provided five-star care to you during your service visit! We appreciate your confidence in us and look forward to seeing you next time! Thank you for being a Mercedes-Benz of Boston customer!

June 26, 2021

I appreciated the advice and counsel that Patrick gave me regarding my vehicle. As always, service was great! Ps my nieces loved the cookies when we picked up the car! More

by Acassesso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paolo Castro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young women at check out
Jun 28, 2021 -

Mercedes-Benz of Boston responded

It's so great to hear this! We're so happy Patrick made this a great experience and provided the care you deserve! Our team will be glad to hear the cookies were a hit! Thank you! - Mercedes-Benz of Boston

June 23, 2021

Everyone was helpful, pleasant, and efficient. The job was completed and my car returned to me so that I didn’t have to fight the evening traffic.! Let me add courteous workers and convenient scheduling. More

by Phyllcmeyer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jimmy Maniatis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Mercedes-Benz of Boston responded

It was our pleasure to assist you. Thank you from all of us here at Mercedes-Benz of Boston!

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