Mercedes-Benz of Carlsbad

Michael Pearson was just a great sales person and made the whole process incredibly enjoyable. He was very knowledgeable and guided us through the whole process with the team in a professional manner the whole process incredibly enjoyable. He was very knowledgeable and guided us through the whole process with the team in a professional manner More

I have purchased my last 4 mercedes vehicles from David Silvas and he has been amazing. I literally will not purchase a car from anyone else. He has been patient and helpful throughout the process and he Silvas and he has been amazing. I literally will not purchase a car from anyone else. He has been patient and helpful throughout the process and he makes sure to answer all of my questions. I cannot recommend him enough, Mercedes is very lucky to have him on their team! More

Always a pleasure to deal with the professionals at this dealership. Mo always goes out of his way to satisfy his clients. I have delt with him on several occasions and it always a pleasurable experience. dealership. Mo always goes out of his way to satisfy his clients. I have delt with him on several occasions and it always a pleasurable experience. More

Finally, a car buying experience that was enjoyable! An excellent salesman and even the finance manager was pleasant An excellent salesman and even the finance manager was pleasant More

The MB of Carlsbad Team did an amazing job. We were extremely happy with Reed Kaelin and Makena Nicholson. They were extremely professional through the purchase process, very cordial, welcoming We were extremely happy with Reed Kaelin and Makena Nicholson. They were extremely professional through the purchase process, very cordial, welcoming, and made the purchase the best experience that we could have possibly had. Walked us through the entire step of the way. Kudos!! They are a 10!!! More

Great and straight forward. We went there to test drive a car, and happy that we drove one home. We went there to test drive a car, and happy that we drove one home. More

Jeff Jennewein is amazing! ! Thanks so much to Jeff for his very impressive effort and professionalism! ! Thanks so much to Jeff for his very impressive effort and professionalism! More

Jose Morales handle my recall issue and also got my yearly servicing taken care of. He was terrific. yearly servicing taken care of. He was terrific. More

Disappointing service Brought My Mercedes Sprinter in for AC service and Airbag recall replacement. Hoehn Motors Carlsbad had the vehicle for 2 days waiting for parts. Th Brought My Mercedes Sprinter in for AC service and Airbag recall replacement. Hoehn Motors Carlsbad had the vehicle for 2 days waiting for parts. They returned the vehicle and there were issues. 1. fan shrouding on top of radiiator was not installed at All!!!! and dangerously close to being sucked into the fan. 2. Hoehn Motors Carlsbad failed to replace the cap on both the high and low AC connection valves exposing them to contamination. 3. Hoehn Motors Carlsbad Replenished the DEF (not requested) and spilled/sprayed it around the engine compartment. DEF is corrosive to metal and was left on the vehicle for 48 hrs. 4. Did not install the A-Pillar interior plastic trim correctly after replacing airbag. Wondering what else was missed? Did they mechanically install the airbags correctly, who knows? So now I have to accept the uncertainty of 1. The rest of the job done right? 2. The risk of latent failures from spilling DEF and not cleaning. Very disappointed with the service, to say the least, and was not compensated for my stress, uncertainties in anyway. More

Excellence with David Silvas Had a wonderful experience with David Silvas, our salesman, when leasing a 2019 Mercedes E450. He worked hard getting us the right price and car to o Had a wonderful experience with David Silvas, our salesman, when leasing a 2019 Mercedes E450. He worked hard getting us the right price and car to our complete satisfaction. Would recommend David for any future Mercedes Benz sales. He is honest, reliable and professional! More