Mercedes-Benz of Cary

Amazing dealership with amazing staff!!! My experience with Mercedes-Benz of Cary could not have been any better! I applied for financing online and was approved before I even got to the deal My experience with Mercedes-Benz of Cary could not have been any better! I applied for financing online and was approved before I even got to the dealership with my trade. All the paperwork was ready for me when I got there and David Burr with sales was fun to work with & very knowledgeable during the whole process. William Ball is a financing magician and was able to get me the car I wanted at the price and interest rate I wanted. I have never been treated so well by any other dealership. I felt very much at ease and found the experience very enjoyable. I highly recommend Mercedes-Benz of Cary to anyone looking for the perfect car and good ol' family treatment! Thank you for all you did David & William! Erica J. More

Horrible Customer Service After reading a few of the reviews of Mercedes-Benz of Cary, my husband and I booked an appointment with Dianne Polovko for 7:30 last night. We had to After reading a few of the reviews of Mercedes-Benz of Cary, my husband and I booked an appointment with Dianne Polovko for 7:30 last night. We had to book the appointment so late because we were driving from China Grove, NC and I had to work until 5 pm. That being said, we left our house around 5:35 and our ETA said we would arrive at the dealership around 7:45. We immediately called Dianne to let her know and she seemed annoyed that we would be late but said we could still come, but that we may not have time to test drive the vehicle we were coming to buy. Since their dealership closes at 8, we would not have had a lot of time to talk and we understood that before we even made the appointment. Two hours later, we arrive and are greeted coldly by Dianne. She walked towards us with a look on her face that read "I can't believe these people are going to make me stay past closing time". She greeted us and proceeded to tell us that the car we just drove two hours to purchase, was being test driven by another couple. First let me say, I understand that we didn't put a down payment on the car, so they had the right to show it to someone else but they NEVER offered us a chance to put a down payment on the car just in case someone decided to purchase it before we got there. She didn't call us to let us know that another couple was looking at it (the couple got there around 7:15) to give us a chance to put a down payment on it. It was appalling that a Mercedes Benz dealership, known for their elegant cars and wealthy customers, would treat us that way. She immediately went to get her manager when we voiced our frustration and he walked over to us, and breezily said "So what's up?". I was taken aback. That is not how you approach a customer who has just driven 2 hours to see a car that was about to be purchased by someone else. I guarantee you that he would not have approached us like that if we were not 25 years old, wearing jeans and trying to purchase 1 of the only 12 used cards on their lot. We were obviously not important enough to be treated with respect. Needless to say, he was polite enough to apologize. When we left, it was past 8 pm and they seemed unaffected by the horrible customer service they just gave us. They did not offer to fill our gas tank, they did not offer to show us another car, they did not offer to look in their inventory for the car we came to buy and did not offer us another appointment. I would NOT recommend this dealership or this sales representative. They are snooty, rude and they lack basic customer service skills. Dianne was cold and has no business selling cars at Mercedes Benz or anywhere else. On a more positive note, we drove next door to the Hendrick Toyota dealership and ended up buying a 2012 4runner from James Spivey. He treated us with respect and brokered us a great deal. Anna Goldsmith More

Excellent Job Ryan Gury! We recently an excellent experience with Mercedes Benz of Cary. If you are in the market for a Mercedes, Ryan Gury is your guy! We bought our first We recently an excellent experience with Mercedes Benz of Cary. If you are in the market for a Mercedes, Ryan Gury is your guy! We bought our first Mercedes from Ryan a few years ago and knew we wanted to work with him again. We recently decided to trade in our C300 for a larger vehicle, but wanted to stay in a certain price range. Ryan was very patient and helpful in discussing our options and he ensured that we found the right vehicle for our family's needs. He was respectful in staying in our price range and did not pressure us into buying. In addition, Ryan always makes it a point to stop by and say hello and check on things when I am in for a service request. I would highly recommend Mercedes Benz of Cary and if you stop by, ask for Ryan Gury, he is GREAT!! More

Just bought a CLA250 and it's a LEMON I just leased a fully loaded CLA250 from David Burr and paid sticker price, which was ok, IF the car was NOT a LEMON. I own a 2008 CLK63 AMG Black se I just leased a fully loaded CLA250 from David Burr and paid sticker price, which was ok, IF the car was NOT a LEMON. I own a 2008 CLK63 AMG Black series and an SLK230 and both drive like a dream, so I expected the same from a new Mercedes! However the transmission is not functioning properly and I do not feel safe in this car. Basically it is very erratic and unpredictable, sometimes almost stalling and "bucking/jerking" back and forth when at a stop on any type of incline or issues such as remaining at 5000 RPM (yes, 5000 RPM) for extended times at 35 MPH! So each morning I start off my day, worrying how to drive this car so that it will behave safely and actually get me to work without having an accident. Then I end each day with the same issues. This is unacceptable and I have never experienced this with any other car I have driven, which is over 34 years of driving. I actually have to drive the car in Cruise Control as much as possible because that is the only way to alleviate the erratic and unpredictable nature of the transmission and engine. The absurdity of this is that the service department In Cary refuses to run a computer diagnostic test on it. I wasted 3 hours on Friday with a scheduled service appointment on this LEMON and they stated that their technician must drive the car and replicate the problems. I had just driven the car for 4 hours because I work out of town during the week, so the engine was warm. The technician, Justin, drove the car like a "little old lady" very slowly and carefully in E mode (with ECO off) and stated everything was fine. And sent me home as though I was imagining everything! Well, my friends have driven this car and experienced the EXACT same issues as I have... Since the dealer is not willing to help me, I intend to video the issues this week and have documented everything to send to the BBB, the NC Attorney General, MBUSA, and I will be contacting a LEMON lawyer. I do not feel safe driving this erratic vehicle and I have told this to both the service and sale people at Cary Mercedes, but they do not feel that they need to do anything to help me. More

Mercedes-Benz of Cary earns their Mercedes Star! I took delivery of a new Smart Fortwo Passion Coupe from Mercedes-Benz of Cary on Monday, August 25, 2014. I can honestly say I've never had a better I took delivery of a new Smart Fortwo Passion Coupe from Mercedes-Benz of Cary on Monday, August 25, 2014. I can honestly say I've never had a better experience at an auto dealership! The sales consultant, Diana Polovko, and the brand manager, Cherie Braun, were a delight to chat with, and the finance manager, Ben Metzler, was extremely pleasant and efficient. He had me in and out of his office in no time at all. Diana caught my attention last week when my wife and I were at the dealership having her 2011 Smart Cabrio in for routine servicing. I was walking out the door and Diana leaped to the door and opened it for me - you have to go to a 5-Star hotel for that kind of service! We chatted a bit, and on the way out she showed me some of the newest Smarts that were available. She is really a nice person to talk with, and did not pressure me at all to buy, but offered me her business card and her services should I decide to get a new car. Very professional and pleasant. Everybody at Mercedes-Benz of Cary I've encountered has been a joy to work with and they always make you feel like part of the family. If you ever want a Smart or a Mercedes-Benz, they are THE place to go. They truly earned the Mercedes-Benz Star! James & Lynda McNeely, Happy Smart Car Owners More

Low pressure, professional, and product focus. We had driven a XC90 Volvo for 8 years. It was a wonderful automobile. We loved it! However, we felt our daughter needed it more than we did since she We had driven a XC90 Volvo for 8 years. It was a wonderful automobile. We loved it! However, we felt our daughter needed it more than we did since she is constantly driving our two grand kids around. The old Honda Civic made all of us nervous. We were thus in the market to somehow replace the positive experience we had had with Weaver Brothers. We just thought it was time to change from Volvo. Jeeps and Volvos had been our main vehicles for years. For what ever reason we decided to check out the Mercedes-Benz. John Kuzman became our agent. I guess he had hear it all before but he acted as if we were the only people in the world. He had our full attention. Time-my goodness our time was his time. We ended up buying a pre-owned ML350. John explained everything about the vehicle, its history, the functions, how it operated different from the Volvo-everything. This best part is the follow-up after the sale. it was like the doctor calling you after your visit-how is everything, did you think of any additional questions, --just anything to be helpful. I also would like to put in a plug for the close out sales department. Ben Metzier explained everything! He went over options in great detail and there was no pressure to add anything. However, after we got home and studied the situation we decided to add a couple of the options. One required them having the car for a couple of hours. Ben gave us his new 2015 demo to drive. Wow, what a wonderful experience. Usually, loaners are old clunkers that one might be afraid to drive-not this time! It was great! All-in-all a wonderful car buying experience. KRSPES-Raleigh More

Mr Nasholm and mr Ball of the greatest From the time we met Mark nasholm and William ball ,both of their personalities help us to fall in love with mercedes -Benz . Both persons display pro From the time we met Mark nasholm and William ball ,both of their personalities help us to fall in love with mercedes -Benz . Both persons display professionalism ,knowledge ,warmth,and people Person skills . I first visit your dealership in April of this year and the same enclosed skills was demonstrated by Mark, I visit your dealership on August 14,2014, and with the time frame of 11:00 am to 2:30 ,my business was completed and I was riding with a new vehicle ,including leaving An old one with you . Mr Ball was very professional and new his job and how to close a deal. I have worked in the Banking professional for 28 years and the real estate business as a broker for north and south Carolina for a total of 24 years . Trust me I can identify professionalism. And fake .Mr ball is a credit To the industry. I hope my comments harpy to share in the recommendation of both of theses men to remain An asset to the Mercedes industry and wish both men and their families blessings as they continue To meet the needs of the consumer and care for their families with success. Thanks Thomas ( Tom) Bates More

Easy Breezy Purchase! My husband and I recently purchased a 2014 Mercedes C250 with the help of Mike Newman of MB of Cary. Mike was a pleasure from start to finish. He mad My husband and I recently purchased a 2014 Mercedes C250 with the help of Mike Newman of MB of Cary. Mike was a pleasure from start to finish. He made the transaction as smooth as possible. Mike made sure we were knowledgeable of the product and checked in on us well after the ink had dried on the paperwork. I would suggest his expertise when looking to buy a car from MB of Cary. I'm very thankful for all of his help! More

Super, simply super The salesman, Bob McGurie, demonstrated the perfect approach to selling a car. He was extremely courteous and handled the deal with professionalism. The salesman, Bob McGurie, demonstrated the perfect approach to selling a car. He was extremely courteous and handled the deal with professionalism. He spent a lot of time with me, answering questions, and fully educated me about the car, its features, and exactly how those features would make my driving experience safer and more satisfying. If a salesperson needs advice on how to "make a sale" he would be the salesperson to emulate and I would hope that all customers are privileged enough to have such sales contact. More

Mr. Richard Meagher is an angel! My first car purchase could not have been better. Thanks to the best salesman Mercedes has.. Mr. Richard Meagher. He was referred by a friend who p My first car purchase could not have been better. Thanks to the best salesman Mercedes has.. Mr. Richard Meagher. He was referred by a friend who purchased all her cars from him. There was a problem getting me approved and Mr. Richard made it happen for me! I can't imagine how hard he worked to make it happen! But he never gave up!!!! And two days later I got my approval and went and purchased my car the very next day!! Mr. Richard felt like a friend! He was kind, spoke honestly, and even gave me financial advise for my future. I mean it's mind blowing how amazing this man is! I am so thankful and grateful to have met him. I love my car and got an amazing deal! Life is good ! -Haylee More