Mercedes-Benz of Cary - Service Center

Service spelled T-R-U-S-T Mike Lovejoy is a top-shelf expert. My rep, Bob McGuire, celebrated 20 yrs with MB Cary in June 2018 and has all ways "steered" me in the right direct Mike Lovejoy is a top-shelf expert. My rep, Bob McGuire, celebrated 20 yrs with MB Cary in June 2018 and has all ways "steered" me in the right direction. Excellent all-around experience. Highly recommend. More

CUSTOMER EXPERIENCE I won't ever use this shop again. The service department treated me unfairly because I left my LICENSED pistol in my car. I was refused a COMPLIMENTAR I won't ever use this shop again. The service department treated me unfairly because I left my LICENSED pistol in my car. I was refused a COMPLIMENTARY car wash after I spent nearly $200 on an oil change. Their explanation was that someone left their pistol in the car before that was stolen. Are you saying I am the ONLY person who has left a valuable in the car at a luxury dealership. They asked me to load my pistol in my book bag, which is completely UNSAFE. So they denied washing my car on the outside because I had a gun in the INSIDE of the car.....Never had this issue at Porsche, BMW, or any other luxury car lot. They also didn't put the sticker in the car indicating my next oil change, and left the service card in my windshield. I would recommend using the capitol blvd MERCEDEZ or Durham one, as they put the customer 1ST. More

Safety & Service! Kim Fredlund, Service Advisor Extraordinaire is Honest, Compassionate, Detailed and represents Mercedes Benz of Cary to the highest level. One Call, O Kim Fredlund, Service Advisor Extraordinaire is Honest, Compassionate, Detailed and represents Mercedes Benz of Cary to the highest level. One Call, One Stop, One Time! Regardless of where you purchased your Mercedes Benz, your safety in a proper serviced vehicle is her number one concern. If safety of your serviced vehicle and your loved ones is your number one concern, call Kim @ 919-380-1800. She will give you peace of mind and return to you a safer running serviced vehicle. More

Superb Customer Service I’ve been a customer of the Mercedes-Benz of Cay for several years. Kim Fredlund Is our service rep. She is superb at her job. I recently had my car s I’ve been a customer of the Mercedes-Benz of Cay for several years. Kim Fredlund Is our service rep. She is superb at her job. I recently had my car serviced last week and she ensured not only that my car was taken care of but my needs were met also. She is the reason we continue to bring our car to the Cary’s Mercedes Benz. To often people take time to complain however we should also commend people that’s doing a great job. Kim Fredlund is that person! Thank you Kim. More

Great Experience Great buying experience !!! Mr. Harry Severino was a pleasant salesperson to work with at the Mercedes-Benz of Cary. Harry was informative, patient an Great buying experience !!! Mr. Harry Severino was a pleasant salesperson to work with at the Mercedes-Benz of Cary. Harry was informative, patient and professional as we evaluated and tested many vehicle before I made a same day purchase. It was a smooth process and Harry took care of my needs and all required paperwork to make the purchase. I highly recommend Harry and look forward to work with him on my future purchases. More

Top Notch Customer Service! I always receive top notch service from Jim Cassel and his team! He has taken the time to build a relationship with me and always takes the time to e I always receive top notch service from Jim Cassel and his team! He has taken the time to build a relationship with me and always takes the time to explain service, costs associated, etc. I wouldn't take my vehicle to anyone else but him because of the trust that he has established. His service lives up to the Mercedes Benz brand that I have come to know and trust. He always goes above and beyond to ensure I am happy with my service and that I feel safe in my vehicle, as I have to travel a lot due to business. Thanks Jim for caring about my business and for always going the extra "mile" for your customers! More

Great Service from both Justin & JIm at Mercedes of Cary Justin worked regularly on my Mebrace System for to get my Mercedesme performing like it should. Working with USA and Germany technical supervisors an Justin worked regularly on my Mebrace System for to get my Mercedesme performing like it should. Working with USA and Germany technical supervisors and found the problem was with the Verizon Commication System. I really appreciate Justin’s leadership and handling the complex issues. (Great Job) Thanks so much! Jim recognized the issue right away and got it the the right serve tech.. Thanks JIm for all you do for my cars. Great Team at Mercedes Benz of Cary, John W Byrne Mayor of Fuquay-Varina More

An awesome experience at MB Cary Matthew Chambliss is a very patient and kind salesman. I visited this dealership a few times prior to finding the perfect car. Matthew did a marvelous Matthew Chambliss is a very patient and kind salesman. I visited this dealership a few times prior to finding the perfect car. Matthew did a marvelous job at listening to my wants and he found me the car I wanted. He was courteous and extremely knowledgeable about the Mercedes. I was happy with my salesman and would recommend him to anyone in search of a great vehicle. He made this experience a very nice one. This salesman was awesome and I want to thank him again for his patience and dedication toward making me feel great about this purchase. More

Best service consultant I am a very happy customer at mercedez Benz Cary and this is due to my wonderful service consultant Kim Fredlund! She takes care of everything as soon I am a very happy customer at mercedez Benz Cary and this is due to my wonderful service consultant Kim Fredlund! She takes care of everything as soon as I step in the doors. Kim always makes sure that there is a way to fix any issues with my vehicle! Would not change her for anything!!! More

Spot on service, attentiveness and friendliness I've had Kim Fredlund as my service admin person for several years now. I own a SL63 AMG and a GLK350 and she has always addressed my scheduled serv I've had Kim Fredlund as my service admin person for several years now. I own a SL63 AMG and a GLK350 and she has always addressed my scheduled service appointments and issues with the most concern and care. More