Mercedes Benz of Cherry Hill

I had just purchased a low mileage Mercedes Benz out of Florida and was driving it home to CT when the "please correct tire pressure" message came up. I thought it was a fluke as my car had fairly new Mic Florida and was driving it home to CT when the "please correct tire pressure" message came up. I thought it was a fluke as my car had fairly new Michelin tires on it. I decided to go to the nearest Mercedes dealer to have it checked out. It was late Tuesday afternoon on 6/28/2022. I did not have an appointment and I had never bought a car from Mercedes Benz of Cherry Hill, and I don't live in their state. They immediately took my car in and a great blonde haired lady (Veronica) quickly and efficiently helped me out and verified that they had my exact tire in stock should it need to be replaced. Veronica and a tech quickly found that there was a screw in the shoulder of my right rear tire. She then set me up with Andre in service who took all of my information quickly and helped me with my paperwork verifying that it would be covered under warranty. The tech (didn't get his name) was right there and quickly took my GL and got to work on it right away. He was great. About and hour or so later Andre came and found me in your customer service lounge and fully explained everything that they did and that it was covered under my warranty. After signing off on it Andre and your staff had me back on the road headed for home. They even washed my vehicle and had it looking shiny new. I cannot say enough about how beyond impressed I was with their accomodating me and their kindness and speed of service. They are definitely a well oiled machine and represent the brand and more importnatly your dealership and your ownerships philosophy and values well. Everything they did was much appreciated. The next time I am looking for a Mercedes Benz I will definitely have Mercedes Benz of Cherry Hill on my list to check first. More

MS Lynn is the absolute best! I love my new A220 Mercedes very much :) so awesome I love my new A220 Mercedes very much :) so awesome More

Ever since the Owner passed away, the new people running the show need big time improvement, the service department is now the worst, now that no one watching them, as the original owner did he was always o the show need big time improvement, the service department is now the worst, now that no one watching them, as the original owner did he was always on the floor watching everyone performance now they are doing shotty work and not a very nice experience any more Mercedes Benz should step in... More

Brought my car in for it's first service, I was very pleased with the Express Service. I was in and out by the promised time. Andre was great and kept me informed during the entire time. pleased with the Express Service. I was in and out by the promised time. Andre was great and kept me informed during the entire time. More

Amazing service, made buying my first car super easy and stress free. They went out of their way to help me with anything I was concerned about. stress free. They went out of their way to help me with anything I was concerned about. More

Worst dealership I have ever dealt with. Over two hours for an oil and filter change!! Service advisors are shady and try to get you to pay for additional expensive services that are necessary. I tried to for an oil and filter change!! Service advisors are shady and try to get you to pay for additional expensive services that are necessary. I tried to talk to a manager before I left and they were all conveniently “in a meeting.” Was charged for additional services that I did not approve of, and when I brought it to the service advisor’s attention, she said “If the problem is about the extra $10 you were charged, I can take it off for you.” No, the problem is things were done without my approval and that is not ethical or fair practice. Extremely disappointed in the customer service I received here especially for being a Mercedes Benz Dealership. Will not be bringing any of my cars back here for service and will definitely tell all of my friends and family to stay away from this dealership!!!! More

I got My 2018 Mercedes Benz in 2019 and it was the best experience, I literally walked out within hours with only a $500 down payment thanks to Chris Collea who no longer works there, sadly. Now I've had m experience, I literally walked out within hours with only a $500 down payment thanks to Chris Collea who no longer works there, sadly. Now I've had my car for about 2 years, and I've made 2 years with my business, so I wanted to upgrade to something nice I worked hard for 2 years I deserve this. I've been in there twice to upgrade, and its always new sales reaps, well anyway I was Approved for a new 2022 which was about 60 grand. I wanted to just come in for information to put the car in my business and they didn't really help me with that talked me out of it, however they asked me for a deposit of $22,000 down then told me if I get a cosigner my deposit would only be $2,500. So, I got a co-signer with A1 credit and still said I needed $15,000 down, sounds like they are struggling to pay their employees because I called the bank where I financed my car, they said that was a lie and a ridicules amount as a down payment, I'm not purchasing a home and for that amount I can buy a car. Adam Sharkway was my sells reap Terrible. The first bad experience was with a man Desmone, they actually approved me for a whole other car with my current car loan with them and the down payment they wanted me to give was $12,000 another ridicules amount. They are taking advantage of consumers and thought that I would be stuck nope! Called BMW they were excellent was able to trade in my Mercedes with them get in a new 2022 BMW X6 with a down payment of $2,000 Yeah Thank you BMW! More

Stopped by with my wife to browse and left with 2 new cars because the dealership was professional and honest with us. Diego is the best! cars because the dealership was professional and honest with us. Diego is the best! More

Desmond was Very knowledgeable about Mercedes, very helpful, persistent and honest. Overall a great experience! helpful, persistent and honest. Overall a great experience! More

Desmonds has demonstrated a great professionalism and made our car buying experience memorable. He was very knowledgeable of the car, devoted his time with us to demonstrate some features and most of all made our car buying experience memorable. He was very knowledgeable of the car, devoted his time with us to demonstrate some features and most of all timely provided answers to our questions after we left the dealership. The finance department, on the other hand, doesn’t seem very responsive when it comes to refunds. In this regards, two weeks after the purchase, I am still waiting on my earnest deposit to be refunded while I was told it will take a week or so. More