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Mercedes-Benz of Chicago

Chicago, IL

4.8
1,161 Reviews

1520 W. North Avenue

Chicago, IL

60642

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Showing 1,161 reviews

September 30, 2017

Great Facility, Great Service Advisors. I have been dealing with Melvin Peoples for over 25 years. He gives the right advice and get things done. Can't ask for more. More

by SKP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi SKP, Thank you for leaving your feedback and thank you for being a loyal client! We are pleased to hear that Melvin was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us. We are here to help!

September 29, 2017

Excellent Work Friendly and professional service. Clean and new service center. Washed car very well. Nice cafe on site. Shuttle service conveinient and comfortab More

by Mercedes Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Aguilera , Erick McGregor
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Mercedes Owner, Thank you for sharing your feedback! We are pleased to see that we were able to earn your 5-star rating as we always strive to provide the world-class guest experience. If any questions arise, please reach out and we look forward to working with you again in the future!

September 28, 2017

service A service was done well. except fuel cap was left half open resulting in yellow light on way home. fixed it myself.. shuttle worked well. Thanks More

by mercedess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karolina Cabaj
Oct 03, 2017 -

Mercedes-Benz of Chicago responded

Hi, On behalf of Mercedes Benz of Chicago we thank you for your positive feedback. We apologize that your fuel cap was not tightened properly. I will be sure to address this with my service team. Please contact me directly at 312-628-4412 if you have any questions. Kind Regards, Alyssia Esparza

September 27, 2017

Excellent service The customer service provided to me today was Excellent! I would highly recommend this service center to anyone that needs any type of service due to More

by Cheche
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chuck Benson
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Cheche, Thank you for sharing your feedback with us! We are pleased to see we were able to earn your 5-star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please reach out and we look forward to working with you again in the future!

September 27, 2017

Great experience. Professional , courtesy, and friendly would described my experience with Emil. Definetly will recommend him, and will come back for my wife's car. Ap More

by DLungu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emil Johic
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi DLungu, Thank you for leaving your feedback! We are pleased to hear that Emile was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us at any time!

September 23, 2017

The services are on time and excellence! I made a reservation for maintenance A of my 2017 Mercedes-Benz E300. The reception is make me pleasure, and services is on time and excellent! Well d More

by Enoch Li
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Stailey
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Enoch Li, Thank you for leaving us your feedback! We are pleased to hear that Terry was able to provide you the Fletcher Jones Difference and also love to hear our service center is very welcoming! We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future!

September 23, 2017

Excellent stress free service experience Service advisor Max was very thorough when addressing the needs of my vehicle. Max explained the vehicle's inspection in great detail and offered expe More

by Dopebuster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max Nodelman
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Thank you for taking the time to leave us your feedback! We are pleased to see we were able to earn your 5-star rating as we always strive to provide the world-class guest experience. We look forward to working with you again in the future and if any questions arise, please reach out. We are always happy to assist.

September 23, 2017

Excellent Paul and Eric McGregor are one of the reasons you keep me as a client. I trust their judgement and I trust them with my automobile. You are blessed More

by Jgilliam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul, Erick McGregor
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Jgilliam, Thank you for leaving your feedback! We are pleased to hear that both Paul as well as Eric were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us. We are here to help!

September 22, 2017

Best Service Advisor! Eric has been my service advisor for many years and through a couple of Mercedes. Not only is he knowledgeable about any service needed all while offe More

by Mkrage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erick McGregor
Oct 09, 2017 -

Mercedes-Benz of Chicago responded

Hi Mkrage, Thank you for leaving us your feedback! We are pleased to hear that Erick was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us. We are here to help and look forward to assisting you in the future!

September 22, 2017

Excellent service Everything done well and in a very clean and inviting environment. My only hesitation is sticker shock at the prices for work done. I understand prici More

by Darlenej414
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Peoples
Sep 25, 2017 -

Mercedes-Benz of Chicago responded

HI, Thank you for the review. Your feedback is greatly appreciated. Although I understand you did have some concerns with pricing. I was unable to locate you in our system and I would like the opportunity to speak with you when you are available. At your earliest convenience please give me a call at (312)628-4363. Kind regards, Ashley Richie

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