Mercedes-Benz of Cincinnati

MBCincy Began search for new car with MBCincy with intent to go later to Lincoln,Lexus,Audi and Cadillac. Met with super Chris Dow and never left! Planned t Began search for new car with MBCincy with intent to go later to Lincoln,Lexus,Audi and Cadillac. Met with super Chris Dow and never left! Planned to lease new,looked at buying and financing new and with Chris' help decided on a 2014 C Class and extremely happy and paid cash. Great experience with MB Cincy More

The wisdom and benefits of hiring capable employees If asked I would describe your saleswoman as being knowledgeable, meticulous and thoughful to the extent that a buyer would think the vehicle being c If asked I would describe your saleswoman as being knowledgeable, meticulous and thoughful to the extent that a buyer would think the vehicle being considered is a a car she would buy for herself. This is an attitude that earns trust and clientage. After the sell was consumated her caring attitude followed me in the manner one would expect from the 'owner of the business' which is significant. I must add that her attitude was a compliment to the person who interviewed and hired her. More

Top Flight Chris Dow and More The sales team at the Montgomery Road Mercedes Location is first rate, low key, professional and extremely knowledgeable about all aspects of their ve The sales team at the Montgomery Road Mercedes Location is first rate, low key, professional and extremely knowledgeable about all aspects of their vehicles. Chris Dow is typical of their staff; helpful without being pushy; nice and softly selling while explaining every necessary detail about the particular car in which you were interested but moving on to better things. You will be pleased with your total experience with this automobile dealer. More

Excellent Care Mercedes-Benz of Cincinnati knows what premium service looks like and they deliver. I particularly appreciate the extra care and attention to detail Mercedes-Benz of Cincinnati knows what premium service looks like and they deliver. I particularly appreciate the extra care and attention to detail provided by Anthony Destefano ... a pleasure to work with! More

A Dalership That Does it Right Mercedes Benz of Cincinnati is under new ownership and management and it shows. The new General Manager, George Bik, is determined to provide an outst Mercedes Benz of Cincinnati is under new ownership and management and it shows. The new General Manager, George Bik, is determined to provide an outstanding sales experience, and he succeeds. He could not be more accomodating. Our sales representative, Zach Glutz, is simply the best in the business and made the entire process of evaluating and buying a new car effortless and stress free. If you're in the market for a Mercedes, these are the gentlemen you need to see. More

Love my new GLA 250 while I accomplished on line reviews of small SUV's, I was just starting my short list of test drives. The MB of Cinti floor manager lined me up with while I accomplished on line reviews of small SUV's, I was just starting my short list of test drives. The MB of Cinti floor manager lined me up with Zack Glutz as I walked in the place. I told Zack that so far I liked the Audi Q 3 best. He quickly but pleasently got me and my girlfriend in a GLA 250 for an orientation and test drive. I been around a long time and I appreciated Zack's direct (minimum BS) style. He let the 250 sell itself on some rolling back roads and expressway. Back at the lot he helped us find a 250 with a finish and features we liked without steering us. My girlfriend gave me a (I like ths car) look so we went inside and negotiated with Zack. I am never sure I get the best deal but I am happy with the outcome. The whole process took about an hour. Zack and my new GLA 250 are all good. I will gladly do repeat business with Zack Glutz. More

Excellent attention It is my second car I buy at this dealership . when I decided it is time for a new car I went back directly to Chis Walker since I remembered his ex It is my second car I buy at this dealership . when I decided it is time for a new car I went back directly to Chis Walker since I remembered his excellent attention. He was listening to my needs , came up with immediate options and found the best way to close the deal. I will definitely return in the future. More

Anthony Destefano Anthony was an outstanding representative of Mercedes Benz of Cincinnati. He made the purchase experience easy and enjoyable. I will recommend Anthony Anthony was an outstanding representative of Mercedes Benz of Cincinnati. He made the purchase experience easy and enjoyable. I will recommend Anthony and this dealership More

Inability to diagnose and resolve I have been to the dealership 4 times with the same wobbling sound in the right rear area. On the 4th trip they told me they will no longer deal wi I have been to the dealership 4 times with the same wobbling sound in the right rear area. On the 4th trip they told me they will no longer deal with me. I sat with the foreman, technician Ed and the Service manager. The service manager told me he will no longer work on my vehicle and that were "done". There is an obvious issue noise occurring in the right rear wheel area and after number of false diagnosis and due to the false diagnosis I spent over $3,500 and even on the last visit I was told to basically leave without resolution. The inability to properly diagnose the issue by the foreman and mechanics has left me in a corner and bunch of expenses. This vehicle is under warranty; however, they tried every bit to blame me for the issues. I am exhausted with the amount of troubles from this dealership. I spent $3500 because they told me wheels are bad, so I put 2 other wheels and noise still occurred. Even after buying brand new tires, the noise still occurred but they did everything to blame the tires, which made me buy another set of tires and not to mention the $350+ in balancing and installation of all of this all due to the false diagnosis. At the end after I did everything they asked me to, I am still having an issue that is unresolved. They told me on the 4th visit that they will no longer work with me and this is absolutely frustrating. More

New Car Purchase this is the 3rd time that I have dealt with Chris. Chris is very professional and knowledgeable of the MB cars. I had visited MB of Fort Mitchell bu this is the 3rd time that I have dealt with Chris. Chris is very professional and knowledgeable of the MB cars. I had visited MB of Fort Mitchell but was not impressed with their attention to the customer. I always feel welcome with Chris More