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Mercedes-Benz of Columbus

Columbus, GA

Overview
Employees
Reviews
Vehicles
4.8
1,602 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,602 reviews

June 12, 2025

Mr. Earnest responded to my requests on his day off, came in early to work with my schedule. He had the vehicle I was buying getting prepped before I arrived and the entire process was quick and painless. More

by RTRAMEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Earnest Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. Congrats on the new vehicle!

June 11, 2025

Dealer work quickly to provide me with information I requested about the car. Malcolm Waller stayed connected with me throughout the purchase. More

by smholmes3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debi Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Waller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. It's great to hear that Malcolm Waller was able to assist you promptly and stayed connected throughout your purchase process. We hope you enjoy your new car!

June 11, 2025

Always the same, outstanding. Courteous, professional, and prompt. Purchased my S550 here and never serviced anywhere else. More

by gp5
Recommend Dealer
Yes
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We're delighted to hear that you've consistently had outstanding experiences with us and that you trust us with your S550. We look forward to continuing to serve you!

June 04, 2025

Everything went great! I came in for my 2d A service. I had appt and was on time. Service was ready for me and I was out in a timely manner. Outstanding customer service! More

by bettye.mercado1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kailey Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that your 2nd A service went smoothly and that you experienced outstanding customer service. We appreciate your feedback and look forward to serving you again in the future!

June 02, 2025

Great service, they delivered it back to us when we thought we had to come pick up. They went the extra mile! More

by cbmitchell.realty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Mercedes-Benz of Columbus responded

Thank you for the great review! We're thrilled to hear that our team went the extra mile by delivering your vehicle back to you. We strive to provide exceptional service, and we're glad you had a positive experience. We look forward to serving you again in the future!

May 30, 2025

The BEST! I’ve never had a bad experience and their pickup service prevents me from losing days at work. More

by EDCAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Mercedes-Benz of Columbus responded

Thank you for the fantastic review! We're thrilled to hear that you've consistently had great experiences with us and that our pickup service has been convenient for you. We strive to provide the best service possible, and it's wonderful to know we're meeting your expectations. We look forward to continuing to serve you!

May 28, 2025

Outstanding service from drop off to pick up. We absolutely love Rachelle at Mercedes-Benz of Columbus Service Dept.!! More

by blackr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your kind words about Rachelle and look forward to serving you again in the future!

May 27, 2025

The people are nice at this dealership. The service time could improve. I was there 3 hours or more for a single tire! More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Earnest. He’s great.
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May 27, 2025 -

Mercedes-Benz of Columbus responded

Hi Kim, thank you for bringing this to our attention. We're sorry that you were disappointed with your experience at our dealership, especially regarding the service time. Please contact us so we can address your concerns and work towards a solution.

May 27, 2025

Easy to work with. They went out of their way to obtain the car my wife desired. More

by RMARCUS316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! We are thrilled to hear that our team was able to assist in obtaining the car your wife desired. We strive to provide excellent customer service and are glad you had a positive experience. We hope to serve you again in the future!

May 23, 2025

I'm very pleased with the courteous service I received from the friendly and efficient staff. More

by Andy Wendt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evelyn Tolbert
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