Rick Gilbert
Rick Gilbert at Mercedes-Benz of Columbus
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Rick Gilbert

Sales and Leasing Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.4
75 Reviews

Dealership Experience

11 yrs, 7 mos

4.4

75 Reviews

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75 Reviews of Rick Gilbert

April 24, 2024

Dealership Rating
Employee Rating

I didn't personally visit the dealership because I live in Tennessee. However, the way Mr. Gilbert conducted business I would recommend visiting the dealership. Mr. Gilbert is very professional and courteo More

by Kody
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 02, 2024

Dealership Rating
Employee Rating

Mr. Gilbert was respectful and courteous. Mr Gilbert came in on his day off to assist with the sale. More

by dd_brink
Recommend Dealer
Yes

Other Employees Tagged: Kennedy McDonald

February 29, 2024

Dealership Rating
Employee Rating

Great service. Attention to details. The people are courteous and know what’ to do . Great! More

by ishadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Joyner, Rachelle Pennington , C4 analytics

February 21, 2024

Dealership Rating
Employee Rating

Made me feel great upon arriving at the store and constantly gave me updates and recommendations More

by christenray26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington

Feb 23, 2024

Mercedes-Benz of Columbus responded

Christenray26, we're delighted to hear that you had a positive experience with us! Making our customers feel great and keeping them informed is a top priority. We appreciate your feedback, and if you ever have more questions or need further assistance, please don't hesitate to reach out.

January 23, 2024

Dealership Rating
Employee Rating

These folks were great in every way except in having to haggle over trade-in values. It was an unnecessary impediment to a swift sales transaction. More

by DEE.MILES
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: We dealt with Andy Gilbert

Jan 25, 2024

Mercedes-Benz of Columbus responded

Thank you for your honest feedback. We're glad to hear your overall experience was great, and we have elevated your feedback on the trade-in process. We hope to see you again in the future and don't hesitate to reach out if you need anything else.

December 25, 2023

Dealership Rating
Employee Rating

No follow up… confusing…internet dept? sales person? Never heard much from them again… We are in Florida but they thanked me for my visit anyway? Wouldn’t waste my time with this place. More

by Geo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 29, 2023

Mercedes-Benz of Columbus responded

Hello Geo, we are very sorry to hear that you have not enjoyed your experience with us. We'd love to try to take care of you and any of your automotive needs. We are also happy to use your feedback in an effort to improve customer experiences moving forward. Our general manager, Richard, is happy to speak with you if you have a moment and would like to tell us further about your experience.

March 19, 2023

Dealership Rating
Employee Rating

Rick delivered as promised , Bill the driver was a delight. We thank you both. We absolutely love our GLA More

by larry@milcoins.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Mar 20, 2023

Mercedes-Benz of Columbus responded

Thank you, larry@milcoins.com, for your feedback! We have shared your review with Rick and look forward to assisting you again in the future. We wish you many happy miles!

March 09, 2023

Dealership Rating
Employee Rating

Great customer service, very confident in their ability. Vehicle was returned with all issues corrected. Our car was cleaned up and ready on time. More

by JLUCAS9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lizzy Spitzmiller

Mar 10, 2023

Mercedes-Benz of Columbus responded

Thanks for sharing, JLUCAS9! We look forward to working with you again in the future. Please don't hesitate to reach out if there is anything else we can do to assist you!

September 29, 2022

Dealership Rating
Employee Rating

Was very good experience and easy to trade in previous lease to get new one More

by scott.petersen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington , Bob Blauvelt

Sep 30, 2022

Mercedes-Benz of Columbus responded

Thank you scott.petersen, for your feedback! We are delighted to hear our sales and service team were able to serve you with a great experience and easy trade process! We look forward to continue serving your Mercedes-Benz needs.

August 12, 2022

Dealership Rating
Employee Rating

very helpful. Problem solved quickly and accurately Prompt transportation back and forth. staff very friendly. More

by NDGOLD
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington

Aug 12, 2022

Mercedes-Benz of Columbus responded

Thank you for sharing, NDGOLD! We truly appreciate your feedback and wish you many happy miles!

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