Mercedes-Benz of Columbus

Repair service I had great service at MB in the beginning of this month; Tres was my representative and as always he was very very kind and considerate with excellen I had great service at MB in the beginning of this month; Tres was my representative and as always he was very very kind and considerate with excellent customer service; however, MB held my car for several days and never mentioned my access to a loaner car, the 1st day I was told they had no loaner cars available, the next day I had to call and find out that they would keep my car an additional day and night because the mounts were very hard to remove, same thing for the next day, by Thursday evening I was able to get my car, this was a new and unusual experience for me with MB, as I have had all of with the exception of Axle work and tires through MB, overall, I was very satisfied with my car and always receive excellent CS from Trey. More

AMAZING experience!!! This is by far the most amazing experience I've ever had with a dealership, and I live out of state. I wish I could include all the details, but it is This is by far the most amazing experience I've ever had with a dealership, and I live out of state. I wish I could include all the details, but it is impossible. Brittany Hope went above and beyond helping us with our transaction. Everything was smooth and expeditious!! I would, without hesitation, recommend Mercedes-Benz of Columbus. Thank you for your time and efficiency. More

Best Dealership Ever I called to ask some questions about a Acura TL on Thursday and woke up Friday to a text asking if I wanted the car delivered tomorrow. I was surpri I called to ask some questions about a Acura TL on Thursday and woke up Friday to a text asking if I wanted the car delivered tomorrow. I was surprised at the speed of everyone. The employees are all top rate, knowledgable and willing to go the extra mile. Literally my car was delivered to a different state by lunchtime Saturday. I have bought many cars and this was by far the easiest purchase of a car I have ever made...I can not believe every single thing was so perfect and simple...grocery shopping is harder than buying a car at Mercedes-Benz of Columbus! More

Friendly, courteous and of professional The sales person (Angie) and business agent (Debi) were friendly, courteous and professional. They were also helpful and patient while we looked, and The sales person (Angie) and business agent (Debi) were friendly, courteous and professional. They were also helpful and patient while we looked, and test drove and eventually purchased. If Mercedes Benz Columbus has the new or used car you want, there's no need to go anywhere else. More

Review of parts department James Peoples and the rest of the parts staff is extremely friendly, always available to answer any questions, and always deliver the parts on time. James Peoples and the rest of the parts staff is extremely friendly, always available to answer any questions, and always deliver the parts on time. Our business depends on top notch service from a competent parts department - and that is exactly what we receive from James and the other members of the Mercedes of Columbus parts department. More

Parts Dept. and Service Parts people are great at this Dealership. They have superb Staff that know what they are doing. The Service Dept. is also great. Always friendly. Parts people are great at this Dealership. They have superb Staff that know what they are doing. The Service Dept. is also great. Always friendly. More

Great staff, great personality, great atmosphere. This dealership is top notch and honestly the best service I have ever had at a dealer. It was my first time at a benz dealer and my expectations were This dealership is top notch and honestly the best service I have ever had at a dealer. It was my first time at a benz dealer and my expectations were well exceeded. I bought a used benz from another dealer, and the Columbus dealer treated me and my wife like family and like we purchased it from them. I can not reccomend them enough. The service center, parts, and sales are all very exceptional. GO SEE THEM!!! More

Excellent CS from Brandy, Tres Caleb and John, thank you all MB has the best cars, best and friendly Customer Service Team, they always go over and beyond to meet my needs. I am very pleased with the service mai MB has the best cars, best and friendly Customer Service Team, they always go over and beyond to meet my needs. I am very pleased with the service mainly from Brandy, Tres, Caleb and John, wishing each of them a very Merry Christmas and a Happy, Joyous and Blessed New Year. Carol Hinton More

Bad communication/ Finiance dept/ sales tax error I recently purchased a 2014 S 550, Gary St Louis was my sales agent who did very well in explaining the features of the car he was professional and kn I recently purchased a 2014 S 550, Gary St Louis was my sales agent who did very well in explaining the features of the car he was professional and knowledgable, this is my fourth S 550 I have purchased from Mercedes Benz of Columbus Ga and probably my last because of my recent experience I am disappointed and very unhappy with the way I have been handled from start to finish particularly with the sales tax that was not calculated correctly even though I brought it to the attention of the general manager, and still haven't been reimburse adequately due to their mistake. I would like to talk to someone to explain in detail my dissatisfaction with my recent purchase Unless I am contacted, and restitution is made towards me I would not be returning as a customer. More

Brittany is AMAZING !! My husband and I have schedules that are very much the opposite and we were having a hard time scheduling a time to visit our bank and the dealership My husband and I have schedules that are very much the opposite and we were having a hard time scheduling a time to visit our bank and the dealership without it becoming a hassle. Brittany met us at our credit union in the pouring down rain with the car and the paper work so things would be easier on us. She went above and beyond to make sure we were satisfied. She was one of the sweetest sales persons that we have encountered and we surely look forward to coming back in the future and having her help us again. Once again- Thank you so much Brittany More