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Mercedes-Benz of Columbus

Columbus, GA

Overview
Employees
Reviews
Vehicles
4.8
1,714 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,092 service reviews

May 29, 2026

The Mercedes dealership is clean and tidy, but nothing extraordinary or impressive. It’s just plain, unremarkable. The other dealerships offer a vast selection of snacks, including coffee, popcorn, and wa More

by CHERRYHARVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Connor
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2026 -

Mercedes-Benz of Columbus responded

Thank you for taking the time to share your feedback. We sincerely apologize that your recent visit did not meet the level of service you have come to expect from us. We appreciate your comments regarding both our amenities and your service experience. Customer feedback is invaluable as it helps us identify opportunities for improvement. Since your visit, we have had the opportunity to address and reconcile the concerns you experienced, and we are grateful for the chance to make things right. Thank you again for your review and for being a valued customer. We appreciate your business and look forward to providing you with the exceptional experience you deserve during your next visit.

May 28, 2026

The service department is spot on! Robert and the Service Manager worked diligently to get our car fixed before we left on vacation. There was continuous communication between them and More

by BWEBBRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
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May 29, 2026 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We're delighted to hear that Robert and the Service Manager were able to assist you efficiently. Have a great vacation!

May 28, 2026

Mercedes-Benz of Columbus is a top-notch customer-friendly and extremely credible dealership. They are service oriented and equally professional. More

by derric0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Andujar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2026 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that Mercedes-Benz of Columbus provided you with a professional and service-oriented experience. We appreciate you choosing us and look forward to the opportunity to help in the future!

May 27, 2026

The dealership is convenient and the staff is professional and friendly. They could do better communicating, when jobs are complete and if you waiting for your car to be deliver, communicate the More

by MARILYNWALKER43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Connor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us. We're glad to hear that you found our dealership convenient and our staff professional and friendly. We apologize for any communication issues regarding job completion and delivery timelines. Your feedback is valuable, and we will work to improve our communication processes. Please feel free to reach out if there's anything else we can do for you.

May 15, 2026

Friendly employees, clean environment. Not sure what else to say that would take up eleven more words.... nevermind, there it goes. More

by timm.ninety
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2026 -

Mercedes-Benz of Columbus responded

Thank you for your thoughtful review! We're glad to hear you appreciated our friendly employees and clean environment. Your satisfaction is our priority, and we look forward to serving you again in the future!

May 12, 2026

Excellent customer service very professional. Kept updated on status of vehicle. Excellent staff throughout dealership More

by Jakk52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2026 -

Mercedes-Benz of Columbus responded

Thank you for your excellent review! We're delighted to hear that you had a positive experience with our professional staff and appreciated the updates on your vehicle. We strive to provide outstanding customer service across our dealership and look forward to serving you again!

April 30, 2026

Service were good because of the ability to fix recommended things in a timely manner. I wanted my radio which is not working to be looked which i felt enough time wasn't put on it. More

by Aharris80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Connor
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your feedback. We apologize for the inconvenience regarding the radio issue. We strive to provide excellent customer service and would like the opportunity to address your concern. Please reach out to our team so we can work towards a solution. Your satisfaction is important to us, and we appreciate your feedback to help us improve.

April 27, 2026

Advisor very professional and friendly technician making video of the work being performed seen very knowledgeable in the work he was doing More

by Benmcot7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2026 -

Mercedes-Benz of Columbus responded

Thank you for your feedback! We're pleased to hear that your advisor was professional and friendly, and that the technician demonstrated expertise through the video of the work being performed. We strive to provide transparent and knowledgeable service, and your comments affirm our efforts. We look forward to serving you again in the future!

April 15, 2026

Thanks very much for the professional service provided I am very pleased with the outcome for getting my vehicle in right away ,thanks to the entire team also thanks for the shuttle ,the driver were very p More

by CSANDS78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience with us! We're glad to hear that you were pleased with the service and that our team, including Rachelle and the shuttle driver, met your expectations. We appreciate your kind words and look forward to serving you again in the future.

April 14, 2026

By far the best service experience ever. I can say that after twelve years of dealing with Mercedes-Benz of Columbus, we are still completely satisfied. More

by PSCUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2026 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your loyalty over the years and look forward to continuing to serve you.

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