Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Mercedes-Benz of Columbus

Columbus, GA

Overview
Employees
Reviews
Vehicles
4.8
1,639 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
Contact Dealership
View Awards

7470 Veterans Parkway

Columbus, GA

31909

Directions

By Type

Showing 1,036 service reviews

November 03, 2025

Always very professional and knowledgeable. Very friendly staff. This is my second purchase from this dealership. More

by patsileo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 16, 2025

Rachelle is very knowledgeable and worked to inform me of needed repairs - as well as getting me familiar with a car that is new to me. More

by psumners
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2025 -

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear Rachelle was able to make your experience a great one by informing you of the needed repairs and helping you get familiar with your new car. We appreciate you choosing us and look forward to the opportunity to help in the future!

September 26, 2025

Rachelle was a delight to work with she made my experience effortless ! I had a SVC B done along with 2 new tires and windshield wipers! Dropped my car off first thing in the morning and it was rea More

by alavoie1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Rachelle made your service visit effortless and that you were pleased with the efficiency of the process. It's great to know that your SVC B, along with the new tires and windshield wipers, were completed to your satisfaction and ready by 3pm. We appreciate your trust in Mercedes-Benz of Columbus for your car needs. If there's anything else we can assist you with, please don't hesitate to reach out. Safe driving!

September 26, 2025

I cannot say enough good things about MB of Columbus. They picked up my vehicle exactly on time, left me with a new 2026 loaner vehicle, completed the scheduled work and returned my vehicle shiny and cle More

by suerachlin36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your exceptional experience with Mercedes-Benz of Columbus! We're delighted to hear that our team provided you with timely and convenient service, making the process seamless by picking up your vehicle and providing a new 2026 loaner. It's great to know that your vehicle was returned to you shiny and clean, and that our service has made a positive impact on your experience. We strive to make vehicle maintenance as hassle-free as possible, and we're glad to hear we achieved that for you. If you need any further assistance, please feel free to reach out. Safe travels!

September 26, 2025

The Service Department Was Really Good With Customer Service They Really Take Good Care Of Me & My Vehicle Keeping Me In The Loop On All Updates Service Manager Was Excellent On Helping Me As Well More

by zx12turbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kailey Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlyn Rusell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your kind words and look forward to serving you again in the future!

September 11, 2025

Excellent staff and service. They treat you well and get the job done on time. More

by fksyed79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Tolbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kailey Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy!

September 08, 2025

Everything went nice and smooth from check in to check out. I didn’t have any issues More

by teeshundab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Barrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear everything went nice and smooth from check-in to check-out. We appreciate you choosing us and look forward to the opportunity to help in the future!

August 29, 2025

Answered all my questions and vehicle was serviced in timely manner. Was able to get a loaner which was nice More

by ecrawford799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kailey Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Barrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that your vehicle was serviced in a timely manner and that you appreciated the convenience of the loaner vehicle. We strive to provide excellent service and are thrilled to know that we met your expectations. We look forward to serving you again in the future!

August 29, 2025

Outstanding customer service; the best I have experienced throughout my military travels across the country. I feel like family whenever I walk thru those doors. More

by Dwayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Whatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Waller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
M. Dominique Waller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're grateful to have customers who are so thoughtful and kind. We appreciate you choosing us and look forward to the opportunity to help in the future!

August 22, 2025

Very pleased with the customer service here at this dealership and in the service department! More

by MHarris26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kailey Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Barrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that you are pleased with the customer service at our dealership and in the service department. We appreciate you choosing us and look forward to the opportunity to help in the future

1
2
...
104