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Mercedes-Benz of Columbus

Columbus, GA

Overview
Employees
Reviews
Vehicles
4.9
1,693 Reviews
Welcome to Mercedes-Benz of Columbus! Whether you are searching for the new car of your dreams, shopping for a used vehicle, or coming in for service and parts, our goal is to give you a 5-star experience every time. Support your local economy and let us know how we can help you today!
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7470 Veterans Parkway

Columbus, GA

31909

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Showing 1,072 service reviews

March 31, 2026

They worked very hard to accommodate my schedule and did a great job servicing my vehicle. More

by jeroberts99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that our team was able to accommodate your schedule and provide great service for your vehicle. We appreciate your business and look forward to serving you again in the future!

March 31, 2026

I had a great experience getting my car serviced and will return for next service. More

by HILLPAM40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Connor
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2026 -

Mercedes-Benz of Columbus responded

Thank you for the great feedback! We're delighted to hear that you had a great experience getting your car serviced. We look forward to welcoming you back for your next service!

March 26, 2026

Have been serviced by Mercedes-Benz of Columbus for the past eight years, and their service department is the best in the business. They keep me informed as to their progress and always do their repairs ri More

by FREDERICK.NEUBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2026 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your loyalty over the past eight years and look forward to continuing to serve you with the best service in the business!

March 24, 2026

She is the best! Always. pleasant, always helpful, and goes above and beyond typical customer service. More

by allisonmiller531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Andujar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lizzy Spitzmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear we were able to make your experience a great one. Our team is always pleasant, always helpful, and goes above and beyond typical customer service. We appreciate you choosing us and look forward to the opportunity to help in the future!

March 23, 2026

I recently scheduled my vehicle for routine maintenance, and I must commend the team for a truly seamless experience. From the moment I arrived, the service advisor was exceptionally professional and approa More

by Hmilner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2026 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We are thrilled to hear that the service advisor was professional and approachable, and that your vehicle was returned in immaculate condition. Your feedback reinforces our commitment to excellence and we look forward to serving you again in the future!

March 23, 2026

This was a great experience, the service was timely and the video was great to see of what was being done. Our service advisor was very helpful and friendly. Great Customer Service!!! More

by dcvrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that you had a great experience with timely service and enjoyed the video showing what was being done. Our service advisor strives to be helpful and friendly, and we're thrilled that you appreciated the great customer service. We look forward to serving you again in the future!

March 23, 2026

I appreciate Rochelle staying in touch about the vehicle, the service, and the cost. She’s a pleasure and represents Mercedes-Benz Columbus in a professional and knowledgeable manner. More

by kit.mcclung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlyn Rusell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kennedy McDonald
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Mar 26, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that Rochelle kept you informed about your vehicle, the service, and the cost. She is a pleasure to work with and represents Mercedes-Benz Columbus in a professional and knowledgeable manner. We appreciate your feedback and look forward to serving you again in the future!

March 19, 2026

Excellent customer service! Kept me informed throughout the service of my vehicle. Highly recommended! Thank you! More

by varnadoeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2026 -

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience! We greatly appreciate your feedback and are thrilled to hear that you were satisfied with our customer service. We hope to serve you again in the future!

March 17, 2026

I was on at 9am would text when done and I was satisfied no problem More

by codyjewelers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2026 -

Mercedes-Benz of Columbus responded

Thank you for your feedback! We're glad to hear that you were satisfied with the service and communication. If you have any other questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

March 16, 2026

I have been going to the Mercedes Dealership for 12 years and have always received top quality service from all concerned More

by jamiewrains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Clayton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2026 -

Mercedes-Benz of Columbus responded

Thank you for your loyalty and for sharing your positive experience with us! We're delighted to hear that you've consistently received top-quality service over the years. Your satisfaction is our priority, and we look forward to continuing to serve you with the same level of excellence in the future. If there's anything else we can do for you, please let us know!

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