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Mercedes-Benz of Columbus - Service Center

Columbus, GA

4.8
1,031 Reviews

1,031 Reviews of Mercedes-Benz of Columbus - Service Center

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September 11, 2025

Excellent staff and service. They treat you well and get the job done on time. More

by fksyed79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Gilbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Tolbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kailey Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy!

September 08, 2025

Everything went nice and smooth from check in to check out. I didn’t have any issues More

by teeshundab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Barrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear everything went nice and smooth from check-in to check-out. We appreciate you choosing us and look forward to the opportunity to help in the future!

August 29, 2025

Outstanding customer service; the best I have experienced throughout my military travels across the country. I feel like family whenever I walk thru those doors. More

by Dwayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debi Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Whatley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Waller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
M. Dominique Waller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're grateful to have customers who are so thoughtful and kind. We appreciate you choosing us and look forward to the opportunity to help in the future!

August 29, 2025

Answered all my questions and vehicle was serviced in timely manner. Was able to get a loaner which was nice More

by ecrawford799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kailey Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Barrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that your vehicle was serviced in a timely manner and that you appreciated the convenience of the loaner vehicle. We strive to provide excellent service and are thrilled to know that we met your expectations. We look forward to serving you again in the future!

August 22, 2025

Very pleased with the customer service here at this dealership and in the service department! More

by MHarris26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kailey Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Barrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that you are pleased with the customer service at our dealership and in the service department. We appreciate you choosing us and look forward to the opportunity to help in the future

August 19, 2025

Always a great experience with Haley and the service team at Mercedes in Columbus Georgia. I look forward to coming in every time. My vehicle receives top-notch service and I receive excellent customer care! More

by Laura D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Goodroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kailey Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Barrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this wonderful review! We're thrilled to hear that Haley and the service team at Mercedes in Columbus, Georgia consistently provide you with top-notch service and excellent customer care. It's great to know that their friendly, attentive, and knowledgeable service makes each visit enjoyable for you. We appreciate your feedback and look forward to serving you again in the future!

August 18, 2025

Rachelle is excellent at her job! She was professional, knowledgeable, and kept me updated throughout the process. The work was completed quickly and thoroughly, and I felt confident More

by alisoncox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Mercedes-Benz of Columbus responded

Thank you for this awesome review! We're delighted to hear that Rachelle provided you with professional and knowledgeable service, keeping you updated throughout the process. It's great to know that the work was completed quickly and thoroughly, giving you confidence in the care of your car. We appreciate your recommendation and look forward to serving you again in the future!

August 18, 2025

Rachelle Pennington was very pleasant, professional, competent, and helpful — from scheduling our appointment and loaner to keeping us informed regarding repair status. MB of Columbus clearly prioriti More

by MBW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Mercedes-Benz of Columbus responded

Thank you for your kind words about Rachelle Pennington and our service team at MB of Columbus! We're delighted to hear that Rachelle provided you with pleasant, professional, and competent service throughout your experience. We take pride in prioritizing customer satisfaction and ensuring our service team performs at the highest level. We appreciate your feedback and look forward to serving you again in the future!

August 12, 2025

Everyone is always so helpful and knowledgeable. Rachelle keeps us up to date and lets us know of any problems. More

by BYARBROUGH96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Andujar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachelle Pennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Mercedes-Benz of Columbus responded

Thank you for your kind words! We're delighted to hear that our team, especially Rachelle, has been helpful and knowledgeable in keeping you informed. We strive to provide excellent service and appreciate your feedback. If there's anything more we can do for you, please let us know!

August 12, 2025

Very good service , no complaints completely satisfied with the service received,thank very much for everything.See u soon!! More

by susiemcginty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Farthing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Mercedes-Benz of Columbus responded

Thank you for sharing your positive experience with us! We are thrilled to hear that you are completely satisfied with the service you received. We look forward to seeing you again soon!

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