Mercedes-Benz of Coral Gables

Convertible top on older CLK would not release. Repaired. Mr. Figarola went out of his way to make sure work done correctly. He texted me after the repairs to make sure it was done properly and suggested one Mr. Figarola went out of his way to make sure work done correctly. He texted me after the repairs to make sure it was done properly and suggested one additional minor work if I was interested. More

excellent Very good but waiting was too long. The customer service is excellent and I would not change anything. The only thing that kept us from being the c Very good but waiting was too long. The customer service is excellent and I would not change anything. The only thing that kept us from being the car is the monthly Lees and the color of the car. Thank you More

Courteous and Professional Service My service advisor treated me with great attention and professionalism and made me feel very comfortable that the issue with my vehicle would be quick My service advisor treated me with great attention and professionalism and made me feel very comfortable that the issue with my vehicle would be quickly resolved. Within just a couple of hours I received a call that the vehicle was ready. The pick up was totally seamless and the car looked spotless. It was washed, vacuumed and a nice courtesy cold bottle of water awaited me in my cold holder - courtesy of the dealership with a thank you note! It doesn't get much better.... More

Coral gables Mercedes service Great service from Jesus and Richard always very professional and courteous. All issues in my car are always solved the first Tim and to my complete s Great service from Jesus and Richard always very professional and courteous. All issues in my car are always solved the first Tim and to my complete satisfaction. Also their sale team is excellent geordanny and angel take great care of my needs. More

Excellent service Good price Friendly staff Good customer service Clean Fast sales Nice show room My experience was really nice and fast. They make service Good price Friendly staff Good customer service Clean Fast sales Nice show room My experience was really nice and fast. They make me feel part of the family. Especially hector Brito and joel. More

Excellent!!! My experience always is really nice and fast. If you looking for good service you are at the right place. Ana Gasson thank you for your excellent ser My experience always is really nice and fast. If you looking for good service you are at the right place. Ana Gasson thank you for your excellent service and kindness. More

Excellent fast and great service, nice people! After taking my car to Mercedes Benz of Coral Gables for the first time to do the servicing, I was truly dellighted. There was no wait time, service w After taking my car to Mercedes Benz of Coral Gables for the first time to do the servicing, I was truly dellighted. There was no wait time, service was fast, accurate, the driver took me to the office and then he went to pick me up at the end of the day, staff was unbelievable attentive and friendly. And when I went back to my car, there was a cold bottle of water waiting for me. What a pleasure! More

I am happy with my car and people involved were very polite The only reason I didnt give 5 stars was the timing it took. My wife had leased a Buick Enclave earlier the same week and they brought the new car to The only reason I didnt give 5 stars was the timing it took. My wife had leased a Buick Enclave earlier the same week and they brought the new car to the house with the paperwork and it took less than 15 minutes to sign everything and complete the transaction. I had agreed on my deal at Mercedes of Coral Gables several days in advance and went to the dealership and it took a couple of hours and I had understood my windows would be tinted but then was told there that they did not have time so I will have to get it done myself and pay out of pocket. The car mileage was higher than expected and annual lease mileage allowance lower than expected (7500 versus 10000 which was the lowest listed online) but overall acceptable given the price. Also I will have to return to get floormats as there apparently was a miscommunication and the parts department closed while I was waiting for my paperwork. Overall, nothing terrible and the people I dealt with were nice and polite but given the luxury image projected by the brand and dealership when the service was far superior from General Motors and Williamson Cadillac, I could not honestly five 5 stars. That being said, george Cirobea in sales was excellent and had patiently met with me a couple of times and gave 5 star service in selling me on Mercedes which I have never owned before - I was seriously considering the Audi A6 and it was George that convinced me to choose the E350 instead More

GREAT HELP always that I have to visit this dealership for service or to find out about a car , I always received a lot of help and information regarding my ques always that I have to visit this dealership for service or to find out about a car , I always received a lot of help and information regarding my questions. Specially from Rene Garcia in sales and Valentin from service.....and George from service when I need an extra help .... More

Everything was great, except one thing Everything went very smoothly, I appreciated the Van ride home, and also the prompt way I was texted when my service was finished and it was earlie Everything went very smoothly, I appreciated the Van ride home, and also the prompt way I was texted when my service was finished and it was earlier than I expected. However, I did not appreciate the fact that someone changed all the settings on my Driver's Seat. They should have left it the way they found it. It was a bit of a shock to get in my car when the seat was so low and far back and every which way I could not even see over the steering wheel!! At least someone was kind enough to help me reset it !! More