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Mercedes-Benz of Coral Gables
Coral Gables, FL
4,323 Reviews
Mercedes-Benz of Coral Gables welcomes the opportunity to earn your business. As a family-owned dealership since 1953, we have built our business on friendly and knowledgeable service. Once you take delivery of your new Mercedes-Benz, we will assist you in properly maintaining your vehicle by providing preferred service appointment times, access to pick up and deliver of your vehicle for service, and a loaner vehicle should it be necessary.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,323 reviews
March 11, 2010
Over the last 15 years I have gotten vehicles from this dealership. I have always had the most excellent service and buying/leasing new and pre-owned experiences. Professional and courteous are qualities t dealership. I have always had the most excellent service and buying/leasing new and pre-owned experiences. Professional and courteous are qualities that all of the staff possess. I have sent many a friend there as well. I feel perfectly confident recommending Bill Ussery - Mercedes Benz of Coral Gables to those in the market for a new high quality vehicle. More
by MercedesLvr
Employees Worked With
Nicole Waters
Helpful October 13, 2006
I've had my 2003 SL55 serviced at Bill Ussery Motors 3 times. First time, I went top pick up the car and half the repairs were not completed including a leather repair that I paid for. I brought the ca times. First time, I went top pick up the car and half the repairs were not completed including a leather repair that I paid for. I brought the car to Mercedes Benz of Fort Lauderdale and they were able to quickly fix everything that Bill Ussery left broken. Second time, tried to charge me almost $175 for new windshield wipers that were quoted to me at $59. Didn't return calls, took forever, to fix car, and refused to give me a loaner car until I threw a fit. Third time, they lost my appointment in their computer and tried to send me away even though the problem with my car was a fuel pump that had broken off and was floating/banging around inside my fuel tank. When they did actually try to fix the car, and I went to pick it up after more than a week, they drove it out of the service garage and the car began to gush fuel all over the ground in front of me. A week later my car seemed to be back in one piece, but I’ve got several new rattles to remind me of Bill Ussery Motors whenever I drive my car. Note: Service representative Ariel always did a good job trying to smooth things over. I guess he has lots of practice. More
by poolc
November 27, 2003
I would not buy a toy car from this dealership. On first visit they could not talk with me for an hour. On second visit with an appointment and a car loosely on order they could not see me at all. Walked ou visit they could not talk with me for an hour. On second visit with an appointment and a car loosely on order they could not see me at all. Walked out and bought a Lexus instead. They never even called to ask why I did not complete my order. In addition to everything else, when your car is being serviced you don’t get a Mercedes to drive. You get a little rent a car instead. Who would be happy with that? Anyway, I guess they did me a favor. Mercedes cars now seem to have lots of problems. More
by vanmartin
