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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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January 17, 2021

As always service was excellent. From the moment we took the car in service was amazing. Everyone’s very professional. Thanks to Dave Gosset for making the experience truly pleasant. More

by vvruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Dave. We're glad to hear he delivered such a great experience! We appreciate your five-star review! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 15, 2021

Excellent and fast service. Valentin Sanchez is extremely helpful and very friendly. The service visit was completed in just a few hours. I was provided with a free loaner. More

by Ucara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franz Watt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Valentin and the rest of our team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 15, 2021

Jose Artiles is a nice and very helpful gentleman. I appreciate all the help he has provided me thought the years of been a Mercedes Benz customer. More

by Katerine.lorie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jan 17, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear, Katerine, that Jose was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 14, 2021

Wonderful stop and Go with the service rep. Out side in the drive thru lame. Did not need to get out of my car. Could not been easier.. More

by Art 450
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Ciorobea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your kind words for our team. We appreciate your business and look forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 12, 2021

They have defects in the service area and carelessness with the vehicles when they deliver it since they delivered mine without gasoline and with oil failure.The car shows that the oil meter is low and I More

by rubenoropeza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : And Francisco, new employee
January 12, 2021

Valentin is courteous and professional. He took the time to make sure we were receiving the proper service.the car was ready within the time promised More

by trigeek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 11, 2021

Great experience ; exceptional customer service!!! Highly recommend; they aim to please!!! They listen and research what needs to be taken care of- they don’t waste your time More

by Tito_claudia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 11, 2021

Guillermo Requena is the best of the best. He always finds the best way to help you, he listens and recommended the best service to keep up my Mercedes Benz. I'm very happy with his service, and makes m More

by Yesenia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Jan 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Guillermo here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 10, 2021

5 Star service provided by Stephanie Segovia consistently... I have referred many MB owner friends to her who also sing her praises. Many thx again MB CG/Stephanie ! More

by William Schachte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Jan 11, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our Stephanie and service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 09, 2021

Guillermo did an amazing service as usual! Always dedicated, professional and polite! I extremely recommend Guillermo to my friends to have him as service consultant! 👏👏 More

by Julio Murta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Jan 09, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Guillermo had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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