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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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January 07, 2021

Scheduling pick up and delivery were easy and accommodating. Communication with the service department was prompt knowledgeable. All in all, my service experience was excellent. More

by dperry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 07, 2021

I met Jose at Mercedes in Coral Gables two years ago when I got my first Mercedes. Jose represents the meaning of professionalism. He is knowledgeable and always welcomes you with a smile. We need more peopl More

by psotolongo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jan 07, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jose delivered such a great experience. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 07, 2021

Stephanie was very kind and attentive during my time at Mercedes Benz of Coral Gables. She understood I was busy and gave me the quickest and best deal she could under the circumstances. I highly recommend More

by Nima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Jan 08, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Nima! We appreciate you taking the time to write this awesome five-star review! We look forward to sharing it with Stephanie, and team! Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 06, 2021

I live pembroke pines..and I cm all the way to coral Gables for service..that to show how much trust I have in u guys More

by dawgieman01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Valentin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 06, 2021

Jose is an amazing Mercedes Benz Service Adviser. He goes the extra mile for his clients and I’d definitely refer Jose to others. He’s conscientious and listens to his client’s concerns. Five Stars! More

by BV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Jan 06, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Jose and our team. We're glad to hear he delivered such a "Five Stars" experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 06, 2021

Ten years later and still completely satisfied with the kind of service. I get at this dealer. Aldo makes the servicing my car a breeze. Everyone at the service department is always cordial and efficient More

by Marco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Mercedes-Benz of Coral Gables responded

Marco, Thank you so much for your kind words regarding working with Aldo and our team, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 05, 2021

Valentin was very professional and took the time to explain what my car needed. It was a great service experience. I will definitely use the service department again the next time my car needs service. More

by Robert M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your review and kind words for Valentin! We appreciate your business and our team looks forward to serving you again soon. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 04, 2021

My service visit was timely and resolved the issue. The dealership is observing and enforcing all current Covid regulations which made me feel more comfortable during my appointment. More

by jenperon
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2021 -

Mercedes-Benz of Coral Gables responded

Jen, Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad we were able to help, and that you felt safe here with us. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

January 01, 2021

Excellent service. Second maintenance. All was o time. The did a cleaning courtesy. Very friendly and helpful. Excellent costumer service. It is my preferred place to go with my car for service. More

by lourdes
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and look forward to seeing you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

December 31, 2020

Advisor was very Friendly and knowledgeable. Offered different options to wait while the service was being done. Explained the services. Great facilities Overall I have been very satisfied with them. More

by Ale
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
Dec 31, 2020 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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