Mercedes-Benz of Coral Gables - Service Center

Lose parts to be put back All I need to say is that Jesus Romero, the Services Manager is absolutely GREAT and always providing me an EXCEPTIONAL service since day one. Thank y All I need to say is that Jesus Romero, the Services Manager is absolutely GREAT and always providing me an EXCEPTIONAL service since day one. Thank you so much Jesus More

great service and attention I was call because an original problema that had to be changed and the service an dthe treatment was specially consistent, good and very professional I was call because an original problema that had to be changed and the service an dthe treatment was specially consistent, good and very professional More

Exceeded expectations Cheerful and quick service--delivered a half hour ahead of schedule! Service intake staff Also cheerful replaced missing license plate screws in the Cheerful and quick service--delivered a half hour ahead of schedule! Service intake staff Also cheerful replaced missing license plate screws in the driveway. Aldo helped me avoid a $54 charge to change a fuse. (A ridiculous amount for a fuse replacement). My only disappointment was that there are no hybrids to choose from, in anticipation of the end of my lease. This is not a service issue, but will likely result in my reluctant switch to another brand as I tripled my commute recently. More

Open a stuck drawer! It was a good experience, although $178. Was a bit much, to open a stuck cigarette lighter drawer! I don't think this service was worth $178.00 It was a good experience, although $178. Was a bit much, to open a stuck cigarette lighter drawer! I don't think this service was worth $178.00 More

My experience at Mercedes Benz of Coral Gables I am giving this place a 5 star rating because every time I go there for service they treat me like a queen. My special thanks to Mr. David Gossett, m I am giving this place a 5 star rating because every time I go there for service they treat me like a queen. My special thanks to Mr. David Gossett, my service advisor this last time I went there. He is awesome and goes above and beyond his way to please a customer. He took care of everything I needed with professionalism and respect and made sure that I had a fantastic experience. Thank you very much Mr. Gossett, everybody should be like you and I really appreciate your excellent service. More

Place of Excellence Total satisfaction when it comes to customer service and excellence. Keep up the reputation of the MB brand. Great team that services your immediate n Total satisfaction when it comes to customer service and excellence. Keep up the reputation of the MB brand. Great team that services your immediate needs. More

Excellent Service! Excellent service! We were early for our appointment & we did not have to wait long. We were in and out in no time. Everybody was very professional Excellent service! We were early for our appointment & we did not have to wait long. We were in and out in no time. Everybody was very professional & courteous! This is the first time we visited this dealer for service and we will return. Our service advisor was Jose Artiles and he was very professional and friendly. More

Excellent service and expirience. Ralph Perez has being very attentive to my needs and I have bought several vehicles from him he is a great representative of your org and expirience. Ralph Perez has being very attentive to my needs and I have bought several vehicles from him he is a great representative of your organization. Ana Gasson has also done a super job when my service is due and is a great professional and valuable asset to your organization. More

Just amazing. This was my first appointment for service to my car and at the begining I was not happy because they called me to come back to change the loaner two This was my first appointment for service to my car and at the begining I was not happy because they called me to come back to change the loaner two hours after I got the car and I did it but then 15 minutes after that they called me again because my car was ready and I live very far away from there, so I contacted Luis Soto and he answered me in a calm manner, he apologized for the inconvenience and I was able to continue my way home without problem. More

Maintenance visit Efficient. Very business like. Mercedes Benz welcoming attitude is very much present when visiting the Showroom, but Service Department's feeling Efficient. Very business like. Mercedes Benz welcoming attitude is very much present when visiting the Showroom, but Service Department's feeling is one of Efficiency. When I tried to get a courtesy vehicle, there was no guidance as to the process to be follow( I am referring to the person in charge of the rentals). I was unable to get one, due to my forgetting my driver license home. It was my fault. But, something was missing - "You are 3 on the line." Was the plain and serious statement. That's it. I felt that I was dealing with a "government employee", not a Mercedes Benz service staff trained to provide customer satisfaction. But perhaps, the Service Department is full of males and they do not feel that "smiling" is part of their job description. I got the feeling that this is "old boys' club". I leave the Service Department with the feeling of an efficient staff minding their own business, but something was missing. I love the easiness of making appointments, talking to the girl behind the telephone was such a pleasure; entering the MB driveway, you are treated nicely, guided with a smile. Once you entered Service Department, everyone was extremely busy and not one look at you. I had to approached one of the Reps seating in their desks and interrupted his thoughts to ask for Fernando. He just told me "the third one". You feel that you are invading their territory when addressing one of the many service representatives in the area. Positive contact and feedback was provided through the use of emails and texting. Great follow up, however, the faces behind were of "efficient" and "serious-minded individuals". It is a completely different feeling as the one you get in the Showroom, where customers are treated like ladies and gentlemen, not as a plain person requiring service. However, the outside staff assigned to Service Department were very accommodating and they were gentlemen and very courteous. I want to say that when I mention the Showroom, I am referring not only to the Sales people, but also the Financing, such as Mr. Rabassa, who is always outstanding. He is my true MB representative. More