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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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July 12, 2021

Excellent service, quick and effecient. They are professional as soon as I reach the front door to the end of the process. Very helpful and get the job done. More

by Milo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Delgado
Jul 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 12, 2021

Great team, sincere and honest advice, no waiting time, Alex gave a fast response and on time service, easy to schedule an appointment, loaner team gave excellent service too More

by emilioantelo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review! We're happy to hear that Alex and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 12, 2021

Valentin is courteous and extremely helpful. I always have a hundred things to do and he finds a way for my car to be ready on time! More

by lcnicolai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valentin Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your review and kind words for Valentin! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 12, 2021

El servicio y la atención del personal siempre es excelente, en especial la atención que Fredy Espinoza me brinda cuando voy hacerle cualquier trabajo al coche More

by mate410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Mercedes-Benz of Coral Gables responded

It's great to hear that Freddy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 11, 2021

I love the VIP service. Stephanie Segovia is a delight to deal with. Staff is diligent and very helpful. Facilities are impeccable and great hospitality. More

by Anabella Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Jul 12, 2021 -

Mercedes-Benz of Coral Gables responded

Ms. Smith, We are very happy to have provided you with such a positive experience working with Stephanie! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 11, 2021

Exceptional service provided by this dealership and outstanding customer service by Freddy Espinoza. He gives you exact details of the type of service the vehicle would need and constantly updates the More

by dhael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Freddy met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 10, 2021

Stephanie Segovia - is incredible to work with. She is knowledgeable & honest. Will definitely recommend my friends to get their Benz’s serviced with Stephanie & team! More

by AP
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Jul 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your review and kind words for Stephanie. We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 10, 2021

I always personally ask for Byron , he takes his time and addresses the issues I have had . The vehicle drives better than ever. I will continue to bring all my vehicles to him because I feel its in good han More

by Bob T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review! We're happy to hear that Byron was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 10, 2021

Andrea was the best. Seamless all the way through. Will recommend her to anyone and the service agents at the welcome desk were awesome. Very pleased More

by lgonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Jul 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 10, 2021

Stephanie helped me out she’s awesome the best customer service ever!! I would recommend anybody to go see her!! She’s super nice and very friendly and kind with her words she’s amazing!! More

by Renej1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
Jul 10, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables, your feedback and rating mean a lot to us. We're glad Stephanie and the team were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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