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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews
Call Service Center (305) 445-8593

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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July 03, 2021

Excellent service.. Frankie was so helpful I highly Excellent service.. Frankie was so helpful I highly recommend hom More

by Nangro1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
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Jul 03, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review! We are so glad that Frankie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 02, 2021

Frankie is awesome and one of the reasons I take my car there. Ask for Frankie More

by amujica88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 02, 2021

I have been to other Mercedes dealerships in Miami however the Coral Gables site has the best customer service by far. Everyone is helpful and mindful of your time which is a plus. More

by Ibria26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Segovia
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Jul 02, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 02, 2021

Very satisfied with the level of customer service and support for my needs. I was able to schedule an appointment the same day and all my concerns were addressed accordingly. Andrea did a great job, high More

by robertjferrer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Report | Print
Jul 03, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Robert, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

July 01, 2021

The service that I received was excellent! My car was fixed and returned to me in timely fashion. Guillermo was great. More

by Afshin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guillermo Requena
Report | Print
Jul 01, 2021 -

Mercedes-Benz of Coral Gables responded

We are very happy to hear Guillermo provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

June 30, 2021

Tony was great! Kept me up dated on my repairs! Good person to have on your team! More

by rubiojon
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
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Jul 01, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much, Jon, for your kind words for Tony, and for taking the time to leave us this wonderful feedback! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

June 30, 2021

I have been going to this dealer for over 2 years and I live in Coral Springs in broward county 2 hours away. Its worth the sacrifice. Andrea and Jose are the best advisers More

by Patrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles, Andrea Alarcon
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Jul 01, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Patrick, for taking the time to share your thoughts on working with Andrea and Jose. We're glad to hear they delivered such a great experience! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

June 29, 2021

Prompt, efficient, professional experience. Pick up and delivery of car on the same day was seamless. More

by aventura mb owner
Recommend Dealer
Yes
Employees Worked With
Alex Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ibrahim
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Jun 29, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for choosing Mercedes-Benz of Coral Gables. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

June 27, 2021

The best dealership ever I will never go anywhere else. In fact I can never buy anything but a Mercedes so I can keep getting my car serviced at the coral gables location More

by Chelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Soler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Santalla
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Jun 28, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Chelle, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

Jun 28, 2021 -

Chelle responded

It’s all true!

June 27, 2021

Andrea approached me first than everybody else to ask me what I need in my Mercedes C300 she explained me all the services that my car needs, great customer services, thanks ! More

by Monica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Alarcon
Report | Print
Jun 28, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks, Monica, for sharing your thoughts about your experience with Andrea here at Mercedes-Benz of Coral Gables. We appreciate your business and hope to see you again soon! Richard Santalla, Service Director 786-413-1423 Richard.santalla@mbcoralgables.com

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