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Mercedes-Benz of Coral Gables - Service Center

Coral Gables, FL

4.9
2,588 Reviews

2,588 Reviews of Mercedes-Benz of Coral Gables - Service Center

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May 25, 2021

As always, this dealership and their advisors are the best; in specific, Aldo Guerra is an excellent service advisor, always ready to go the extra mile and give his best to his clients. In essence, the d More

by Ceciln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felipe Medina, Aldo Guerra
May 25, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Aldo and our service team, and we look forward to working with you again. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 24, 2021

I had followed José where ever he goes . Always I top of each detail making sure my service is done with standards of excellence. I love his honesty. More

by Gbetancourt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
May 24, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for leaving us a review--we'll be sure to let José know how much you appreciate him! We appreciate your business and our team looks forward to serving you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 24, 2021 -

Gbetancourt responded

Jose is an asset to Mercedes Benz with his great expertise and knowledge but what complete him is his personality and charm. Jose is peoples person.

May 21, 2021

Tony is fantastic. Responsive and easy to work with. He is a diligent service manager and makes the customer experience seamless. A true professional. Thanks More

by ddesai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fuentes
May 21, 2021 -

Mercedes-Benz of Coral Gables responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Coral Gables! We appreciate your business and will be sure to pass along your compliments to Tony! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 20, 2021

Excellent service and assistance. Frankie was great. Very informative. Glad I chose Coral Gables, after having recently relocated from NYC where I originally purchased my 2019 MB AMG. More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Cao
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review, Chuck! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Frank here at Mercedes-Benz of Coral Gables. We hope to see you again soon! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 19, 2021

Another amazing car wash with excellent customer service. These are the reasons why I live in Weston and travel to Mercedes of Coral Gables to purchase my car. More

by edmspd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto (mobile car wash), Hector Brito
May 19, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 18, 2021

Great service and willingness to always help with a great level of professionalism. Jose has been helping me for years and I am extremely thankful for him and what he does for the Mercedes family. More

by lissybp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
May 18, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Lissy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. We're looking forward to sharing this fantastic review with Jose. Thank you for choosing Mercedes-Benz of Coral Gables. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 18, 2021

Every time I go to this dealer is an a great experience..I love it!!!MArcos Gonzales is the best,,he make me feel at home when I go there, he make everything perfect for me..and it’s been for ma More

by Alejandro.cubas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcos Gonzalez
May 18, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review, Alejandro. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Marcos to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 14, 2021

Jose provided superior service as always. He was helpful, efficient and a pleasure to work with. You have a good system and the staff are very customer oriented. More

by Dan McMurray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
May 14, 2021 -

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jose and the service team met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables, we look forward to having you as one of our valued customers for many more years to come! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 12, 2021

El señor Jose artiles es una de las persona ss más amable y servicial que he conocido en este dealer siempre generoso, paciente y gentil para responder todas mis inquietudes sobre mi carro,muchas gra More

by Alexei diaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
May 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you, Alexei, it's great to hear that Jose was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Coral Gables! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 12, 2021

Jose is always available and assists until you are satisfied. Great person, friendly and very customer service oriented. Has great work quality and helps to ensure you are pleased at the end of the da More

by epnymia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Artiles
May 12, 2021 -

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your thoughts on working with Jose. We're glad to hear he delivered such a great experience! Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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