Mercedes-Benz of Cutler Bay

Great Customer Service Oliver really knows how to provide world class customer service . Always on point and willing to assist you with all your needs . I lived about 1 ho Oliver really knows how to provide world class customer service . Always on point and willing to assist you with all your needs . I lived about 1 hour distance from Oliver and have 2-3 different Mercedes Benz around my area but going to Oliver is worth the drive and been doing it for years . More

Always a pleasure! This is my fourth automobile in 10 years from this dealership. The courtesy, professionalism, knowledge, attention to detail, and all manner of intera This is my fourth automobile in 10 years from this dealership. The courtesy, professionalism, knowledge, attention to detail, and all manner of interactions are of the highest caliber of conducting business. The facility itself is always immaculate, the service department is always considerate and prompt. I have no reservations in recommending this dealership for anyone considering this class of vehicle. More

quick clean and effiecient Went in to see about the deal walk out with the car in less then 3 hours the paper work was done quickly and the finance office visit was all quick Went in to see about the deal walk out with the car in less then 3 hours the paper work was done quickly and the finance office visit was all quick clean and efficient More

My ad visor, the quality of work was exceptional. OUTSTANDING SERVICE. very satisfied with the service received by Mercedes Benz Dealer of Cutler Bay. They are always very professional. The service OUTSTANDING SERVICE. very satisfied with the service received by Mercedes Benz Dealer of Cutler Bay. They are always very professional. The service and the quality of work is exceptional. More

Profesional All the people in your service center were very professional but especially they were very courteous and had a smile the entire time - what a pleasure All the people in your service center were very professional but especially they were very courteous and had a smile the entire time - what a pleasure to find this In Miami More

Awesome! My advisor, the service and the quality of work is exceptional. I would most definitely recommend this dealer. The location is also conveniently loca My advisor, the service and the quality of work is exceptional. I would most definitely recommend this dealer. The location is also conveniently located close to home. More

Outstanding service #1 Mercedes Benz Dealer in Miami! Beyond grateful for the outstanding service received once again at Mercedes Benz Of Cutler Bay. Beyond words to express gratitude... Once again th Beyond grateful for the outstanding service received once again at Mercedes Benz Of Cutler Bay. Beyond words to express gratitude... Once again thank you Oliver Ortiz, Luis Gutierrez, Raydel Leon and Ariel in the Loaner department. More

Service Department Review I must write and command you for the courteous, professional and knowledgeable staff and for the service that I received during my last visit at Merce I must write and command you for the courteous, professional and knowledgeable staff and for the service that I received during my last visit at Mercedes of Cutler Bay. The testimony that I am providing is the exact the reason why I will make this dealership the one of choice for all my needs for my GLC. From the Service Advisor, to Ariel in the Loaner Department to Miss Jeanine, all the employees mentioned herein played a significant role in ensuring that my experience at this dealership was as seamless and efficient as possible and will undoubtedly be an integral part in the success and continued growth of your institution. Kudos and Thank You! More

Great place with great people. This was my fist time there. Excellent service with courteous and knowledgeable staff. Will definitely make this dealership the place to take my GLC 3 This was my fist time there. Excellent service with courteous and knowledgeable staff. Will definitely make this dealership the place to take my GLC 300 for any service needs. More

Service Department Hello, my name is Jacqueline Reyes and the reason why I’m giving MErcedes Benz Of Cutler Bay 5 Stars is because they give beyond exceptional service. Hello, my name is Jacqueline Reyes and the reason why I’m giving MErcedes Benz Of Cutler Bay 5 Stars is because they give beyond exceptional service. My first Mercedes was a purchase at the Coral Gables location in 1994. I continued to lease at that location for years and on day I decided to drive to you cutler bay location totally out of my way when I was getting close to change my car that was in 2010. The service the minute I walked in was amazing. I was impressed with the store and everyone. I met Herminio wonderful person who introduced me to sales adviser Oliver Ortiz who has such increadible costumer service and personality. After being there for the first 10 minutes I said from now on This will be my dealer! And to this day I’ve been loyal to MErcedes Benz for 25 years and 9 to Cutler Bay. I dropped off my car at the service department because I was feeling a vibration when I would apply the break and a rattling noise that was coming from the rearview mirror. I received a call from the service advisor that the rosters were bad and that they weren’t under warranty due to that my car was over 10,000 miles / over a year old. I couldn’t believe what I was hearing. My car is only 17 months! Well I was very unhappy with that I was told since I’ve never had to change breaks on my cars and never the less heard about heading to replace roaters. I contacted Oliver Ortiz and explain what was going on. He said give me some time I’m going to look into it. He call back and said I got you back you have nothing to worry about! He spoke with Luis Gutierrez the GM and took care of my car. Now that is the reason why I’m with Mercedes Benz of Cutler bay they go beyond excellent customer service. I can’t explain the gratitude and happiness I felt when Oliver Ortiz and Luis Gutierrez took care of me. Beyond Greatfull, Thank you!! Jacqueline Reyes. More