Mercedes-Benz of Cutler Bay

Excellent Customer Service I have leased three (3) Mercedes Benz, as I got closer to my last lease termination, I debated on the Porsche Macan and the GLC 43 AMG. I opted to go I have leased three (3) Mercedes Benz, as I got closer to my last lease termination, I debated on the Porsche Macan and the GLC 43 AMG. I opted to go with the GLC 43 AMG much of my decision was based on the amazing customer service (service dept) specifically, Adrian provides. No regrets, love my GLC 43 AMG. More

Process over Service I had a flat tire. My car has run flat tires so it requires dealer service. I used the online chat early on the morning to try to get an appointment a I had a flat tire. My car has run flat tires so it requires dealer service. I used the online chat early on the morning to try to get an appointment and wa told someo would call Me by 9. I had a pressing appt at noon so i called at 9 when I had not heard back from anyone and pressed for a 9:30 am appt. I was told twice my typical Service rep was busy, but I needed my car fixed. I was also told there were no loner vehicles. I was give an 9:45 appt and I booked a rental car elsewhere. When I arrived I was told my appt was at 10:30 ( I knew that was wrong because I had to be 2 hours away at noon) and since I was early I would have to wait. I asked please could I just leave the car and have someone call me since I needed to go and was told no - I had to speak to a service advisor. Unfortunately, I had to push pretty hard and a service advisor had to come out and told me I could fill out a drop in form which I did. Total time in dealer 30 minutes. I understand process and procedure but this situation was ridiculous from start to finish. More

Very good service Advisor I was very pleased on the service, the loner service car and the turnaround time that I had my vehicle back was very good. Pleased with everything. I was very pleased on the service, the loner service car and the turnaround time that I had my vehicle back was very good. Pleased with everything. More

Service diagnostics Service was great. From the first person who received me to Adrian my service advisor as well as the guys at the rental/loaner counter. Everyone was v Service was great. From the first person who received me to Adrian my service advisor as well as the guys at the rental/loaner counter. Everyone was very customer oriented. My issue with the car was resolved and questions were answered. Thank you. More

Excellent service This dealer has an outstanding customer service and the staff is knowledgeable and helpful. Robert Damas is an excellent service advisor. The loaner p This dealer has an outstanding customer service and the staff is knowledgeable and helpful. Robert Damas is an excellent service advisor. The loaner program is a great help. More

Great customer service! Excellent Dealer! Sales person Ira helped me find the car I was looking for. It was a great experience! He guided me through the whole process and followed up after! Hi Sales person Ira helped me find the car I was looking for. It was a great experience! He guided me through the whole process and followed up after! Highly recommended! More

Pleasant experience Our sales man was very professional and honest. Made my car buying experience a positive one and there was no time wasted with back and forth negotiat Our sales man was very professional and honest. Made my car buying experience a positive one and there was no time wasted with back and forth negotiations. Thank you Alex G we are enjoying our new vehicle. More

Excellent service and on time deliverable. Employees are very friendly and provide all information needed by the customer. Jose kept me advised of the status of work and made sure to let me k Employees are very friendly and provide all information needed by the customer. Jose kept me advised of the status of work and made sure to let me know as soon as the car was ready for pick up. I also enjoyed a good cup of coffee and pastelito while I waited..... this was nice go have. More

Great car leasing experience We went in to look at options for a new lease and we had a great experience. Laura,our sales person, was amazing and willing to work with our budget. We went in to look at options for a new lease and we had a great experience. Laura,our sales person, was amazing and willing to work with our budget. Overall it was a great experience. More

Quality of work not up standard On 3 occasions job not done correctly. 1. One of two wiper blades not installed correctly.Repaired by me.. 2.After replacing front grill ,hood was n On 3 occasions job not done correctly. 1. One of two wiper blades not installed correctly.Repaired by me.. 2.After replacing front grill ,hood was not lined up correctly.Car was returned and problem was fixed. 3.After replacing rear rubber molding in trunk area,it started to lift the next day.Still waiting to get that fixed. More