Mercedes-Benz of Cutler Bay

Car leasing experience From the salesman Danny Kwock to the Finance Manager Hugo Sanchez, I have nothing but praise. They were very professional, dedicated courteous through From the salesman Danny Kwock to the Finance Manager Hugo Sanchez, I have nothing but praise. They were very professional, dedicated courteous throughout the all process making it an hassle free experience. More

Straight forward transaction, fast and friendly staff . I went there to request a FOB Key. Parts rep was Mario, he was very friendly, fast and answered all my questions. Mario introduced me to Adam in ser . I went there to request a FOB Key. Parts rep was Mario, he was very friendly, fast and answered all my questions. Mario introduced me to Adam in service, Adam was also friendly, fast and very professional. More

Courteous, Friendly and Customer focused I took my car to the dealer for service with the expectation that I would have to leave it for several hours given my arrival time and the fact that I I took my car to the dealer for service with the expectation that I would have to leave it for several hours given my arrival time and the fact that I had not scheduled an appointment. I was pleasantly surprised when Adam Littman, the Service Advisor assured me the car would be ready in 1 1/2 hours. Adam was friendly, professional and attentive. It was a very pleasant experience. More

Excelent Service Our Experience is always great we keep coming back Fernando Lopez is great and straight forward transaction was fast and the staff is very friendly an Our Experience is always great we keep coming back Fernando Lopez is great and straight forward transaction was fast and the staff is very friendly and informative. More

Excelent service! it is always a pleasure to know that i can count on professionals at the Cutler Bay dealer. Charlie Rodriguez treats one with respect, professionalism it is always a pleasure to know that i can count on professionals at the Cutler Bay dealer. Charlie Rodriguez treats one with respect, professionalism and he's always sharp with the appointments. More

Great Experience Carmen Arazola was fantastic. Far superior to anyone in Coral Gables!! Carmen has always given us fantastic service. She is a wonderful employee fo Carmen Arazola was fantastic. Far superior to anyone in Coral Gables!! Carmen has always given us fantastic service. She is a wonderful employee for the company. More

Service Every aspect of the service experience was terrific. Our service rep Vernon gave us solid accurate information and stayed in constant contact. I was v Every aspect of the service experience was terrific. Our service rep Vernon gave us solid accurate information and stayed in constant contact. I was very impressed. More

Excellent Service, price was good, clean and new facilities, loaner had 30 miles (brand new) and Jose always treat us like family. Highly recommended dealer. Service, price was good, clean and new facilities, loaner had 30 miles (brand new) and Jose always treat us like family. Highly recommended dealer. More

"OUTSTANDING" This is our first experience with Mercedes-Benz of Cutler Bay. We sent a request via e-mail and we received an answer immediately. We were received in This is our first experience with Mercedes-Benz of Cutler Bay. We sent a request via e-mail and we received an answer immediately. We were received in a very familiar form by Ira Jones, excellent person, who treat us like friends, answered all our questions and satisfied our concerns. Very courteous and attentive to our demands. We left the dealer with driving the car that we wanted and something important too: the whole process was in a short time. We highly recommend Mercedes-Benz of Cutler Bay and if you want to experience a great, wonderful and funny time ask for Mr. Ira Jones. Thank you so much. More

The Best Experience in Nearly a Half-Century! I have purchased/sold/driven over a dozen cars in my lifetime. I have always dreaded the experience of changing my vehicle. Regardless of the brand I have purchased/sold/driven over a dozen cars in my lifetime. I have always dreaded the experience of changing my vehicle. Regardless of the brand (Porsche, Lexus, Nissan, Mercedes), the salesperson and their management "always" managed to conduct themselves in a dishonest and unprofessional manner. They have done everything from making promises that they later would not honor to just flat out lying. Inevitably, new costs and fees have always appeared at the moment I sign the closing paperwork. FINALLY, the most recent process of changing my vehicle (turned in my lease & purchased a new vehicle) was a pleasant, effective, and efficient experience. From the initial conversation with my salesperson, Ahmed "Alex" Gonzalez at Mercedes Benz of Cutler Bay, to the moment I drove of the lot with my new car, my entire experience was nothing short of "World-Class." The team at Mercedes Benz of Cutler Bay delivered "Ritz-Carlton Service with Federal Express Efficiency." I was able to view their inventory and select my vehicle within an hour. I, then was able to negotiate my deal, get the car prepared for delivery, get walked through all the features in my new car, complete all of the associated paperwork, and drive of the lot with my new car with in 1.5 hours. The entire process took less than 2.5 hours. I congratulate and highly recommend the team at Mercedes Benz of Cutler Bay. From the Manager, Herminio Perez (who personally came to introduce himself when I took delivery of the vehicle), to the Finance Manager, Eduardo Cardona (who walked me through all of the documentation without trying to upsell me any products), to the Sales Assistant, Melanie Giro (who patiently walked me through all of the features in the car and how to use them), and, most importantly, my salesperson, Ahmed "Alex" Gonzalez (who coordinated the entire experience flawlessly), they all made my experience pleasurable. I am very grateful and will definitely be back when I am ready to change my vehicle again. More