Mercedes-Benz of Cutler Bay

Exceeded my expectations! Best dealer I've ever dealt with. Everyone is very professional, ready to assist, and the building itself is very nice too. It truly was a pleaure pur Best dealer I've ever dealt with. Everyone is very professional, ready to assist, and the building itself is very nice too. It truly was a pleaure purchasing my used car from Ewer Aguiar. Not your typical sales consultant and very thorogh at following through with everything. They truly stand out from the rest! More

Superior customer service My experience at Mercedes Cutler Bay was by far the most pleasant car buying experience I've ever had. My salesman, Augie Canamero was phenomenal as w My experience at Mercedes Cutler Bay was by far the most pleasant car buying experience I've ever had. My salesman, Augie Canamero was phenomenal as was Maria Larson who taught me everything there is to know about my new G550. Not only is the staff great but the facility is beautiful! More

New lease and turn in old lease This dealer makes the experience of purchasing or leasing a new Mercedes Benz so enjoyable. I feel Carmen is a wonderful sales professional and does This dealer makes the experience of purchasing or leasing a new Mercedes Benz so enjoyable. I feel Carmen is a wonderful sales professional and does an exception job in working with me. She also kept me informed and made feel comfortable through out the process. I will recommend her to friends. More

Wonderful experience With the MLs leaving the Mercedes Benz fleet, we decided to upgrade our 2011 350 to a 2015 model. We found a beautiful one on their website, but were With the MLs leaving the Mercedes Benz fleet, we decided to upgrade our 2011 350 to a 2015 model. We found a beautiful one on their website, but were hesitant to drive over 30 miles just to look at it. We purchased our previous ML at Cutler Bay as well and it was an experience that left some flavor of dissatisfaction. However, given the tight deadline, we went there after all that day and were taken care of by Sergio Serrano. While hesitant at first - based on our previous experience - we pretty much instantly felt welcome and in the perfect hands for this undertaking. Sergio was highly knowledgeable of the car itself, very attentive to our needs, likes and dislikes and fun (and patient) with our 5 year old. Buying a car is a lengthy process, we arrived late in the day, mainly because we had not planned on actually buying a car that day. However, with diplomatic negotiations, a great sense of humor, personal tidbits and a trust-worthy and sincere attitude, Sergio sold us our beautiful ML 400 that day. Everyone stayed longer, we basically closed the store. Not once did we feel pushed, rushed or bothersome. What a wonderful experience. When the time has come, I will surely be back to see Sergio. On a side note, Maria, the lady who explained the technical details of our car, took such great care of us, going into great detail, not minding the time this task took. She was very professional, highly likeable and incredibly informed about the features. Mr. Ortiz took care of us in the financial department. Again - nothing but a pleasure. Fast, efficient and highly professional. And all that with a great personality! More

Only the best Hi my name is norman patty and I have bought three cars from the cutler bay location and from Ewer Aguiar , let me say his professional advice and s Hi my name is norman patty and I have bought three cars from the cutler bay location and from Ewer Aguiar , let me say his professional advice and service is the best I have encountered in my Car purchasing history . Thanks you Ewer you have made a difference in my family Thanks Norman More

Truly exceptional experience Easy online service scheduling,loaners are ready when you arrive,professional courteous service.i would recommend MBCB to any owner of a MB.Great faci Easy online service scheduling,loaners are ready when you arrive,professional courteous service.i would recommend MBCB to any owner of a MB.Great facilty. More

VIP Customer Service My service experience was nothing short of excellent. I arrived early to my service appointment and it was not a problem. They were able to accommod My service experience was nothing short of excellent. I arrived early to my service appointment and it was not a problem. They were able to accommodate me right away, the paperwork was expedited and made easy for me to get in and out quickly. They even took care of the loaner/rental processing and paperwork right at the service advisors desk to make the process seamless and efficient. As I walked back out to the service drive area, the loaner (a MB as well) was ready and waiting for me... turned on with the AC running! We did a quick walk-through of the vehicle and I was on my way. The whole process took under :30. Great experience. (Service appointment was for routine service interval check). More

Always enjoy the service from Mercedes in Cutler Bay. I've been doing business with Cutler Bay for more then 6 yrs. Love your service department. All area personell are always helpful and attentive. I've been doing business with Cutler Bay for more then 6 yrs. Love your service department. All area personell are always helpful and attentive. More

Professional Service Professional and outstanding Service! Ewer our sales representative was polite,honest with high degree of integrity, not to mention very charismatic! Professional and outstanding Service! Ewer our sales representative was polite,honest with high degree of integrity, not to mention very charismatic! He's relaxed persona made you feel at ease from the start!. My husband and I are thrilled to be part of the Mercedes family at Cutler Bay. More

Professional Service The representative was polite, professional and knows his job. Mr. Chang also informed us the services work on the Mercedes Benz and it was a plea The representative was polite, professional and knows his job. Mr. Chang also informed us the services work on the Mercedes Benz and it was a pleasure More