Mercedes-Benz of Cutler Bay

This is the second vehicle we lease from MB Cutler Bay with Mr. Ewer Aguiar. he is the best Sales Representative we could ask for. He is truly interested in helping. Our Finance Advisor was Joe Todisco fo with Mr. Ewer Aguiar. he is the best Sales Representative we could ask for. He is truly interested in helping. Our Finance Advisor was Joe Todisco for the third time. Great team! We are very pleased with their service and we hope to keep this relation with MB for a long time. More

I am very happy with the excellent service, attention & courteous treatment I received at Mercedes Benz of Curled Bay. I will recommend this dealership & staff to friends & family. & courteous treatment I received at Mercedes Benz of Curled Bay. I will recommend this dealership & staff to friends & family. More

This review applies to my experience in working with Mr. Carlos Escobar in trading in my 2010 Camaro SS for a 2009 Porsche Boxster: 1. Carlos asked me quality questions. Carlos asked me plenty of quali Carlos Escobar in trading in my 2010 Camaro SS for a 2009 Porsche Boxster: 1. Carlos asked me quality questions. Carlos asked me plenty of quality questions to fully determine my situation and buying needs. He was able to uncover my goals, objectives, concerns, and hesitations. This allowed Carlos to effectively discuss the features and benefits of the Porsche and the dealership that most related to my needs, especially given that I had to drive from Tampa to south Miami and back to Tampa, all in a single day. 2. Carlos listened to what I said. When I asked Carlos a multitude of questions covering the Camaro SS trade-in and purchasing/financing of the Boxster, he listened carefully, often taking notes and summarizing his understanding of my questions and comments. Most importantly, he was comfortable and honest in not being able to answer all of my questions himself, and this indicated to me that he had a very high level of personal integrity. 3. Carlos was passionate about his salesmanship. He was very proud of the dealership and exuded this pride when talking about the dealership's products and services. His passionate for excellence meant he was willing to put more effort into my trade-in and sale. His enthusiasm shone brightly in every one of our conversations, and he was genuinely excited about selling me the Porsche Boxster while ensuring that the trade-in process for my Camaro SS went smoothly, and that I received a very fair and reasonable value for my trade-in. Carlos was always in a positive mood -- even though he had other customers whom he had to service during my time at the dealership -- and his enthusiasm was contagious. He did a superb job of focusing on the positive elements of my trading in my Camaro SS for the car of my dreams -- the Boxster. 4. Carlos took responsibility for the results of the transaction. In all forms of our interaction -- in person, via email, and over the phone -- Carlos conducted himself knowing that his actions would be decisive in achieving the "win-win" results for his dealership and me. He was the consummate professional! 5. Carlos worked very hard. He was available to me at any time of the day or night and was willing to go the extra mile by allowing me to converse with him at length even after “normal duty hours.” 6. Carlos kept in touch with me throughout the trade-in process and even after I had purchased the Boxster. He provided extensive information in response to my questions via email and over the phone when I was in Tampa. He followed up with emails and phone calls when he did not have the answer himself but needed to coordinate with the other functional experts in the dealership. Carlos also was constantly able to keep me informed and comfortable with every aspect of the transaction. I would highly recommend Carlos as a sales professional to anyone considering making a new or pre-owned car purchase from his dealership. More

Great service, very easy to buy from, no hassle, they worked with my budget, how me out and in a car very quick, within 2hrs. worked with my budget, how me out and in a car very quick, within 2hrs. More

These two employees, Carlos Sgroi and Mark Winstead, are the reason we had such a great experience with Mercedes Benz Cutler Bay. They are "class act" gentlemen that went above and beyond the call of duty t the reason we had such a great experience with Mercedes Benz Cutler Bay. They are "class act" gentlemen that went above and beyond the call of duty to make sure my husband and I were given the best experience at the dealership. My husband and I never thought we were capable of driving in a Mercedes, however, Carlos and Mark made sure to get us in the vechicle that we liked. The process to get us into this vechicle was by no means a quick and easy process, however, Carlos and Mark did what it took to make sure we were comfortable, happy, and made it an extrememly pleasurable experience. My husband and I are nobody special, yet, Carlos and Mark made us feel like we were special customers. As long as these two gentlemen are employeed with this dealership we will forever be loyal customers. Thank you Carlos Sgroi and Mark Winstead for making us feel like we deserved this wonderful vechicle!! More

The staff overall was very friendly , and my sales rep Oliver Ortiz was relentless in finding the vehicle I wanted with all the equipment and color I was looking for . He has great follow up skills and kn Oliver Ortiz was relentless in finding the vehicle I wanted with all the equipment and color I was looking for . He has great follow up skills and knows the products he is selling very well , this makes buying a car pleasant and simple. I would definitely recommend Mercedes Benz of cutler bay and Oliver to anyone in the market for a new or previously owned Mercedes Benz. More

I am very happy with my certified preowned car and found excellent advice and customer sevice in the selection of my car. The sales person who helped me was very professional and well trained. excellent advice and customer sevice in the selection of my car. The sales person who helped me was very professional and well trained. More

Sales person took the time to answer our questions and provided us with very proffesional answers. The time to close the deal was exceptional shorter than our previous experience with other dealers and t provided us with very proffesional answers. The time to close the deal was exceptional shorter than our previous experience with other dealers and the delivery time extremely courtesously. More

My car buying experience at Mercedes-Benz of Cutler Bay was excellent. Daniel Baster was the agent who helped me, and he was extremely knowledgeable, courteous, and thorough in his approach. I would high was excellent. Daniel Baster was the agent who helped me, and he was extremely knowledgeable, courteous, and thorough in his approach. I would highly recommend this dealership, and more specifically Daniel. More

The first time i went to the dealer i didnt no that they were going to be such a great help and im very happy with the personal service. were going to be such a great help and im very happy with the personal service. More