Mercedes-Benz of Cutler Bay

Eric from the very outset of our contact was professional and courteous. When I had picked out the model and color he said as soon as one came in he would notify me. He took the Vin number of the current veh and courteous. When I had picked out the model and color he said as soon as one came in he would notify me. He took the Vin number of the current vehicle so he could run the numbers so I could get a baseline on the monthly payment . He called and said he had a vehicle in and I drove to his location , upon arriving though he apologized and said the vehicle was sold , first come first serve . I was upset as they had no other car in that model with the color combination I wanted . He went to ask his boss about something and in a few minutes came back and told me that his boss had called the other dealer branch and they had a car just like what I wanted . So the price was right and they had the car in about an hour and a half . We did all of the paperwork while the car was detailed . Eric had a great attitude and was genuinely concerned about his customers happiness with the buying experience at the dealership. His Boss Oscar Yanes was very helpful and went above and beyond to me happy with and experience by finding me the car I wanted More

Great Service,She call me after the sale, and also Great Service, She call me after the sale, and also before I leave the dealership she make sure that I understood all the controls and uses of the Great Service, She call me after the sale, and also before I leave the dealership she make sure that I understood all the controls and uses of the vehicle. More

Eric Kalias, your customer service is exceptional! You went above and beyond to provide the best car option for me and it showed! I can’t thank you enough. Oscar Yanes your hospitality made my trip to Mer went above and beyond to provide the best car option for me and it showed! I can’t thank you enough. Oscar Yanes your hospitality made my trip to Mercedes Benz cutler bay worth the drive. I passed one Mercedes dealership to come to yours! Thanks again, I will send friends and family because of my experience!!! More

Adrian is always good, professional and knowledgeable and courteous. He answered all our questions and car was returned on a timely manner. Sakes team is also great Thank you courteous. He answered all our questions and car was returned on a timely manner. Sakes team is also great Thank you More

Staff very professional and efficient. Vehicle pick up service very appropriate during the pandemic situation. Pick up service driver very courteous and my request has been followed (sorry, I do not know service very appropriate during the pandemic situation. Pick up service driver very courteous and my request has been followed (sorry, I do not know her name). More

Janyll has provided great customer service meeting expectations. I had a great experience buying my 2018 GLE which was an easy transaction. Thank you for the support and the extra care expectations. I had a great experience buying my 2018 GLE which was an easy transaction. Thank you for the support and the extra care More

Great Customer service! I’ve been servicing all of our vehicles there for many years. Keeps me up to date on the status of what’s going on. Highly recommend Adam as a service advisor. vehicles there for many years. Keeps me up to date on the status of what’s going on. Highly recommend Adam as a service advisor. More

Other than the repair costs were extremely expensive, the service and communication was excellent.The wait was do almost 3 weeks. Fortunately I had a loaner service and communication was excellent.The wait was do almost 3 weeks. Fortunately I had a loaner More

I can’t say enough about the amazing service Eric provided to my wife and I. Thank you so much for your help and patience! I will recommend Eric and MB of Cutler Bay to everyone! provided to my wife and I. Thank you so much for your help and patience! I will recommend Eric and MB of Cutler Bay to everyone! More

ProfessionalVery thorough with explanation of service Professional Very thorough with explanation of service performed and needs. On time for my appointment. Delivered car after service as promised. G Professional Very thorough with explanation of service performed and needs. On time for my appointment. Delivered car after service as promised. Great staff and clean environment. More