Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Des Moines
Urbandale, IA
378 Reviews
At Mercedes-Benz of Des Moines, we are passionate about delivering a consistently excellent experience to our valued customers. As your preferred Mercedes-Benz dealership in Des Moines, you will benefit from personalized attention from our team each time you visit our convenient location. More than that, we are a CarGurus Top-Rated Dealer. We always go the extra mile to ensure that our customers’ needs are fully met, and we are thrilled to support you with your next sales or service experience.
Are you in the market for a new or pre-owned car? At Mercedes-Benz Des Moines, Iowa, we have an incredible selection of premium cars and SUVs in stock. Throughout today’s lineup, you can delight in sophisticated styling, advanced technologies, and fine materials. Whether you are in the market for a C-Class, an E-Class, or any of our other well-engineered models, you will be impressed by the possibilities available at our dealership.
We are also your source for pre-owned Mercedes-Benz cars for sale. In addition to carrying a diverse selection of Certified Pre-Owned Mercedes-Benz cars and SUVs, we offer pre-owned options from other automakers. Our competitive prices and great selection make it easy for our customers to find a superb vehicle.
Whether you are interested in a new or pre-owned vehicle, you can appreciate the wonderful selection of online services available through our website. For example, you can get an appraisal on your trade-in vehicle and make accurate loan payment calculations before you stop by our Des Moines Mercedes-Benz dealership. Because our credit application is online, you can also get credit approval before leaving your house.
We continue to serve our customers over the years through our Mercedes-Benz service center. Our service center is staffed by a great group of hardworking, factory-trained technicians. Their profound experience and skills can address all of your automotive needs for any make and model. We utilize OEM parts exclusively to ensure lasting, high-quality results. We make it easy for you to take great care of your vehicle, from easy online scheduling to the availability of shuttle service and loaner cars. We also offer a comfortable lounge with complimentary Wi-Fi and free refreshments.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 378 reviews
August 11, 2023
Competent and friendly service manager explained services. Work was completed as explained. I was a little surprised that it took about 2 hours for a routine oil change but the waiting area was plea services. Work was completed as explained. I was a little surprised that it took about 2 hours for a routine oil change but the waiting area was pleasant. More
by bbengtson
Employees Worked With
Helpful August 11, 2023
i bought 2 Mercedes from this Dealership, iam very happy with my 2 cars . Service is outstanding Loaners Cars is best you Always drive a new cars every time. i would Love to buy it Again at this Dealership! with my 2 cars . Service is outstanding Loaners Cars is best you Always drive a new cars every time. i would Love to buy it Again at this Dealership!!!! More
by tamphuqoc
Employees Worked With
August 10, 2023
I dealt with pleasant employees who were helpful, knowledgeable, and friendly. Johnny did a great job. He was very personable and professional. knowledgeable, and friendly. Johnny did a great job. He was very personable and professional. More
by tgh1923
August 10, 2023
friendly and professional staff. clean environment, affordable financially, situated in a central place reachable by every body. clean environment, affordable financially, situated in a central place reachable by every body. More
by peterkosgey
Employees Worked With
August 08, 2023
Staff are professional and easy to work with. They didn’t try to sale me on something I didn’t need. Loaner car is always an option I use. They didn’t try to sale me on something I didn’t need. Loaner car is always an option I use. More
by Mistyangrick
August 07, 2023
I have been a customer for over 16 years at this location and although some personnel has changed overall the dealership service department has been top-notch. Thank you very much. and although some personnel has changed overall the dealership service department has been top-notch. Thank you very much. More
by katehartkemeyer
August 06, 2023
My service representative was very friendly and listened to my concerns and questions. He took notes and made sure to address all my issues. Everyone I came into contact with was extremely helpful and prof to my concerns and questions. He took notes and made sure to address all my issues. Everyone I came into contact with was extremely helpful and professional. The general manager of the dealership made me feel like an important customer. I was given a loaner vehicle for the day so I could get to work. The dealership kept my vehicle for an entire day to make sure everything was done. I appreciate their professionalism. More
by ghtkcmercedes
August 03, 2023
I recently purchased an outstanding pre-owned Mercedes (that I LOVE!) from this dealership. The salesman (Michael) was very accommodating. He even came in on his day off to make sure that we took delive (that I LOVE!) from this dealership. The salesman (Michael) was very accommodating. He even came in on his day off to make sure that we took delivery of our new car without a hitch. Five Star Service! The negotiation process was easy. I worked with the finance manager (Kristian) who was also a pleasure to work with. Simple and clear. No hidden charges or extra fees. He even was able to finance us with our current bank. Also, Five Star Service! I scheduled a service appointment (Nathan) to check the AC. Nathan was very friendly and helpful. Great job of explaining everything. My AC was fixed and ready the next morning, no charge. Again Five Star Service! A diagnostic, while it was being serviced, indicated that the rear tires were at a level 1 on a scale of 1-10 where 10 is the best and 1 is the worst. Expecting the same level of stellar customer service that I have received so far, I reached out to the General Manager (Anthony) requesting that the dealership replace my rear tires, because they are not safe to drive on. In turn I offered to purchase new front tires at my own expense so that I would have a new set. According to Anthony, a 1 out of 10 rating does not fall within "their" range to qualify for replacement. Unfortunately, for that reason ONLY, I do not recommend Mercedes-Benz of Des Moines. More
by Mark171562
July 30, 2023
This was our 4th Mercedes purchase. Amir was highly professional, knowledgeable, and personable. Excellent salesperson. Amir was highly professional, knowledgeable, and personable. Excellent salesperson. More
by 1967cjensen
Employees Worked With
July 29, 2023
Brad worked me in without an appointment and got my problem resolved with a minimum of waiting time. Saved me having to return. Also, nice car wash. problem resolved with a minimum of waiting time. Saved me having to return. Also, nice car wash. More
by llabiz@aol.com
Employees Worked With
Other Employees :
Man who carefully dried car after wash.
