Back

Mercedes-Benz of Des Moines

Urbandale, IA

4.9
492 Reviews
At Mercedes-Benz of Des Moines, we are passionate about delivering a consistently excellent experience to our valued customers. As your preferred Mercedes-Benz dealership in Des Moines, you will benefit from personalized attention from our team each time you visit our convenient location. More than that, we are a CarGurus Top-Rated Dealer. We always go the extra mile to ensure that our customers’ needs are fully met, and we are thrilled to support you with your next sales or service experience. Are you in the market for a new or pre-owned car? At Mercedes-Benz Des Moines, Iowa, we have an incredible selection of premium cars and SUVs in stock. Throughout today’s lineup, you can delight in sophisticated styling, advanced technologies, and fine materials. Whether you are in the market for a C-Class, an E-Class, or any of our other well-engineered models, you will be impressed by the possibilities available at our dealership. We are also your source for pre-owned Mercedes-Benz cars for sale. In addition to carrying a diverse selection of Certified Pre-Owned Mercedes-Benz cars and SUVs, we offer pre-owned options from other automakers. Our competitive prices and great selection make it easy for our customers to find a superb vehicle. Whether you are interested in a new or pre-owned vehicle, you can appreciate the wonderful selection of online services available through our website. For example, you can get an appraisal on your trade-in vehicle and make accurate loan payment calculations before you stop by our Des Moines Mercedes-Benz dealership. Because our credit application is online, you can also get credit approval before leaving your house. We continue to serve our customers over the years through our Mercedes-Benz service center. Our service center is staffed by a great group of hardworking, factory-trained technicians. Their profound experience and skills can address all of your automotive needs for any make and model. We utilize OEM parts exclusively to ensure lasting, high-quality results. We make it easy for you to take great care of your vehicle, from easy online scheduling to the availability of shuttle service and loaner cars. We also offer a comfortable lounge with complimentary Wi-Fi and free refreshments.
Contact Dealership

9993 Hickman Road

Urbandale, IA

50322

Directions

By Type

Showing 492 reviews

September 26, 2023

We had an issue while on a short vacation, we live in Michigan. On a Saturday Brad was able to get us in and the car was finished on Monday. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for allowing our team to assist you on vacation, Richard. We hope that you are able to enjoy the rest of your time out here. Safe travels!

September 25, 2023

Just purchased my second GLC300. Christian and everyone else in the sales department was great, efficient, responsive and welcoming. Kristian in the finance department was clear, eff More

by farsijhawk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Firestine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristian Ramirez
Sep 26, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz Sprinter of Des Moines. We are happy to see that you are happy with your GLC300. We will be sure to pass along your kudos to the team. Should you need anything else, please let us know. Enjoy your new ride!

September 24, 2023

Our sales person (Midhat)did a great job as well as Walt (finance ). I give you a 5 rating More

by Anne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Midhat Efendic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for the five-star rating. Enjoy your new ride!

September 24, 2023

Super customer service! Nathan is very personable and takes time with customers. Great car care. More

by faeericksonramsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Mercedes-Benz of Des Moines responded

Hello there! We are thrilled to see that Nathan provided excellent support. Should you need anything else, please let us know.

September 21, 2023

Had a great experience. They took care of my needs in a timely manner and washed my car when they were done. Great dealership . More

by Jjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for the positive review! It was a pleasure assisting you and your vehicle.

September 21, 2023

Brad the service tech is the ! Enjoy doing business with him, he's is always concerned and always,always takes care of us! Thank you Brad! More

by olamont57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz Sprinter of Des Moines! Come visit our team again soon!

September 17, 2023

The service department was excellent as always. Our service manager Brad has always gone above and beyond what was expected when we drop off our vehicle. Whether it’s ordering parts, scheduling ser More

by Kimipie78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for making Mercedes-Benz Sprinter of Des Moines your go-to service department. We will be sure to pass along your kudos to Brady. Stop by and see us again soon!

September 17, 2023

Service worked me in special because of wedding. Outstanding job. Took lots of pressure off for the wedding week. More

by Docguy52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz Sprinter of Des Moines! It was an absolute please assisting you. Congrats on the big day!

Sep 18, 2023 -

Docguy52 responded

was273@yahoo.com

September 15, 2023

I dropped the car off for emergency repair without an appointment and understanding it might be a while before they could get to it to even diagnose the issue. To my surprise they not only looked at it t More

by Bladd1612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for stopping by! Car troubles are never fun. We were happy to jump in and help get you back on the road. Until next time, safe travels!

September 15, 2023

Warm, professional greeting, reception area the best, representative knowledgeable and helpful would always recommend to friends More

by denniswitte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Mercedes-Benz of Des Moines responded

Hi Dennis! Thank you for the positive review. We appreciate your support. Come visit the Mercedes-Benz Sprinter of Des Moines team again soon!

...
23
...