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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

5.0
216 Reviews

216 Reviews of Mercedes-Benz of Des Moines - Service Center

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March 08, 2024

Regular check up. Liked the report on tire life. 2 1/2 hours seemed a bit long. More

by Marilyns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin
Report | Print
Mar 11, 2024 -

Mercedes-Benz of Des Moines responded

Hi Marilyns! Thank you for letting us know that you enjoyed the report you received on tire life. We apologize for the amount of time the service took. We aim to be as thorough as possible while offering quality service. We hope to serve you more efficiently in the future at Mercedes-Benz of Des Moines!

Helpful
March 03, 2024

Nathan Carr has always taken good care of service needs for my vehicles. Never had any issues with the service dept More

by Linesh Sheth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Mercedes-Benz of Des Moines responded

Hi Linesh! It's great to know that Nathan and our service department at Mercedes-Benz of Des Moines have consistently met your needs. We appreciate the positive feedback. Drive safe and come again soon!

Helpful
February 18, 2024

Car was serviced very quickly and returned extremely clean. Washed and vacuumed. Got ride both ways More

by cmcovert0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that your car was serviced quickly and it was washed and vacuumed. We hope to see you again at Mercedes-Benz of Des Moines for more awesome service!

Helpful
February 16, 2024

Compared to the other dealership I interact with, MB of Des Moines is in a different league! More

by SStewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brahim Bouhaik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that you had a great experience at Mercedes-Benz of Des Moines. We hope to see you again soon. Drive safe until next time!

Helpful
February 08, 2024

Service was awesome as usual. Was able to get a loaner to help with my work schedule. Everything went smoothly More

by Doreen.blunck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Midhat Efendic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Mercedes-Benz of Des Moines responded

Hi Doreen! We're glad to know that our service met your expectations and the loaner car was helpful for you at Mercedes-Benz of Des Moines. Thanks for sharing your experience, we look forward to serving you again!

Helpful
February 07, 2024

Service department makes it easy to make an appointment and did my service quickly. They also added a service without complaint. More

by jpinter1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to know that our service department at Mercedes-Benz of Des Moines made your experience a positive one! We always aim for efficient and hassle-free appointments. Thanks for the review, we appreciate it! Drive safe until next time!

Helpful
February 02, 2024

The service personnel are the best. They are thoughtful, knowledgeable and always helpful. My service advisor takes the time to hear my concerns, explain the options and advise me on More

by Chibyere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to know our team at Mercedes-Benz of Des Moines has been able to provide you with such thoughtful and knowledgeable service. It's great that Nathan Karr could assist in answering your questions too! Thanks for sharing this positive feedback, we appreciate it greatly!

Helpful
January 28, 2024

Mercedes service is the best. Outstanding. I can’t say enough about the service. My 2023 GLC would not start. They sent a loaner car to me and picked up my car to fix. We were More

by Doreen.blunck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Midhat Efendic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that our team at Mercedes-Benz of Des Moines was outstanding. We appreciate your kind words and are so happy we were able to help you out. Drive safe until next time!

Helpful
January 26, 2024

They went above expectations. I didn’t have a appointment and they didn’t mind and took care of it quickly More

by mgraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that our team at Mercedes-Benz of Des Moines went above and beyond to help service your car. We hope to see you back for more awesome visits!

Helpful
January 25, 2024

As usual Nathan took great care of me any my vehicle. The best or nothing is the motto. More

by bones1615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Leone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that Nathan took great care of your vehicle. This is awesome to hear. We hope to see you back at Mercedes-Benz of Des Moines soon!

Helpful
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