Mercedes-Benz of Durham

Excellent customer service Marcus is awesome! He is patient & caring. With rheumatoid & osteoarthritis, I need certain features. When they did not have a good fit for me there Marcus is awesome! He is patient & caring. With rheumatoid & osteoarthritis, I need certain features. When they did not have a good fit for me there on the lot, he searched for us & found a perfect fit! He even spent the better part of his day going to pick it up. The entire staff are great to work with. It's evident they enjoy & value great customer service. 😃 More

Superb Customer Service Top notch experience with Mercedes of Durham. From purchase to car wash services everyone is always courteous and friendly. Marcus is friendly, extre Top notch experience with Mercedes of Durham. From purchase to car wash services everyone is always courteous and friendly. Marcus is friendly, extremely knowledgeable of the product and takes great patience to show how everything works with the vehicle. He also knew exactly what maintenance and tire packages I wanted and everything was ready to go upon arrival. He is truly an asset to the team. Daniel in finance made the purchase easy breezy to get the paperwork signed and I was out and driving my new car within about 30 minutes! I would recommend Mercedes of Durham and the entire team headed by the awesome Josh Vaughn to any and everyone in the market for a new Benz or certified pre owned vehicle. Certainly will return for future purchases as I love owning and driving when only the BEST will do! My husband is also a fan-he drives the 2019 CLA and he loves it and the dealership. More

Phenomenal experience Couldn’t have been a better experience working with Tyler and Sarah at Mercedes of Durham! Never thought buying a car through phone calls and online p Couldn’t have been a better experience working with Tyler and Sarah at Mercedes of Durham! Never thought buying a car through phone calls and online paperwork was possible but the process was seemless. Tyler went went above and beyond and delivered the AMG to me at a Hendrick delearship that was much closer to me. My schedule is wild right now, to say the least, so for him to do that meant the world. He showed me every feature the car had and how to use everything on the test drive. Amazing experience. More

Friendly staff. Top notch service. Work was done over the C Friendly staff. Top notch service. Work was done over the Christmas holiday, and dealership was unususually busy. I was fine with it because I had Friendly staff. Top notch service. Work was done over the Christmas holiday, and dealership was unususually busy. I was fine with it because I had a new 2019 sedan to drive. More

Flawless Very Friendly Salespeople Easy to negotiate Our salesman Austin was great!! He tried to get the price you wanted. No pressure from our Salesman. W Very Friendly Salespeople Easy to negotiate Our salesman Austin was great!! He tried to get the price you wanted. No pressure from our Salesman. Would go back again! More

Unbelievable experience I don't usually write reviews but I had to just take a minute and write something for this dealership. Scott Ragland the general manager and Liam Dav I don't usually write reviews but I had to just take a minute and write something for this dealership. Scott Ragland the general manager and Liam Davitt our sales person have made the experience of our purchase exceptional. We bought our son his first car and they were so amazing that we found ourselves back in just a few short weeks to purchase another car. They literally treated us like family, answering all our questions and going above and beyond to make us feel like we were special customers. We live in New York so all of this was done over the phone, that made it even more special. All I can say is that they have earned a customer for life! I cant wait to tell all my friends and family about who to shop fro when interested in a car. No question they are second to none! More

Sales team MB Durham I have purchased many cars in my life and without a doubt Scott and Liam at MB of Durham are the most professional , kind and courteous sales team I’ I have purchased many cars in my life and without a doubt Scott and Liam at MB of Durham are the most professional , kind and courteous sales team I’ve ever met, to the extent that I had to purchase my second Mercedes within a one month from them all the way from New York. Scott made deal happen for the second time in one month and Liam followed up with every detail possible. His knowledge of both Mercedes cars is amazing. He new everything I asked without hesitation he followed with a precise answer . I will be telling all my friends about this amazing team and dealership . Elliot More

great salesman The salesperson,Marty Sigmund was the most courteous straightforward person I have ever had the pleasure of meeting in a car dealership. Mr Hendrick h The salesperson,Marty Sigmund was the most courteous straightforward person I have ever had the pleasure of meeting in a car dealership. Mr Hendrick hired a gem. On my opinion he has managerial potential. They would need to keep this person More

Very pleasing and helpful experience. From the very first minute I stepped foot into this dealership, I was assisted on everything and every question I had, was answered honestly and very From the very first minute I stepped foot into this dealership, I was assisted on everything and every question I had, was answered honestly and very straight forward! More

Discouragement I went in to lease a vehicle and to see what were my options of getting rid of the one I owned but discouragement is what I was sold. When it comes to I went in to lease a vehicle and to see what were my options of getting rid of the one I owned but discouragement is what I was sold. When it comes to overall commission and making max profits not “building relationships” or repeat customers is what’s more important. Getting a ridiculous low ball offer for a trade in and me rejecting that then told what’s important to me and in life and not getting a car that I want is what I should be focused on is insulting and ignorant. They’re in business of selling cars not giving life advice. Unless you want a life lesson or therapy session don’t go to this dealership. More